24

Aug

Generating leads from social sites is SUPER EASY through ConvergeHub CRM

ConvergeHub offers 'Lead Generator' tool that makes lead capture from social media super easy. It is available as a Chrome extension and adds leads from LinkedIn, Facebook, Twitter and Google+ into ConvergeHub in ONE click! ConvergeHub Lead Generator is a major boon to sales agents who lose several hours in social media lead generation. They spend less time in creating leads and focus more on managing and qualifying them.  Read More

 Generating leads

27

Jul

Are you running email marketing campaigns the right way? Take a test in this Step-by-Step Guide

Email Campaign is the most commonly used marketing tool. But while almost every business uses it, very few gain the desired success out of it. Why? Reason is that most businesses are not fully aware of its fundamentals and thus, make mistakes while creating email campaigns from scratch. This blog covers the basic steps of bringing an email campaign to fruition. Read and incorporate the steps in your next email campaign.  Read More

Are you running email marketing campaigns the right way? Take a test in this Step-by-Step Guide

17

Jun

75% Businesses are making 6 critical Sales Mistakes...What about you??

In the Age of the Customer, selling is challenging. That's because customers are pampered with numerous options and are not under the mercy of a single product/service provider. For any business to soar high with its sales, it is important to follow a well-defined sales process, minus any error. In this blog, we talk about the 6 most common selling mistakes that businesses make and how can these blunders be rectified. Check out -  Read More

Businesses-are-making-6-critical-Sales-Mistakes

28

Apr

You have aimed to touch a new revenue figure in 2016, but how sales-ready are you??

Sales is tough. Period. But compared to the years back when selling just involved calling up customers and pitching products/services, today its beyond that. Businesses need to incorporate a set of prospecting tools, strategies and technologies in the arsenal. Then only can it lead to a strong framework which will help bring deals and increase the revenue numbers. This blog talks about those prospecting tools, strategies and technologies that any business needs to invest in.  Read More

Revenue figure

18

Apr

ConvergeHub introduces Email History View Status and Reply All & Forward functionalities within its converged CRM platform

After the successful integration of Lead Clipper and Round Robin assignment rule, ConvergeHub is back with the announcement of two new features. This time the focus is on improving the emailing experience. So ConvergeHub has gone ahead and added Email History View Status and Reply All & Forward functionalities within its converged CRM platform. Check what these are and how will they benefit small businesses while emailing from ConvergeHub.  Read More

ConvergeHub introduces Email History View Status and Reply All & Forward functionalities within its converged CRM platform

29

Mar

The base of excellent customer service: Consistency

The importance of customer service is known to all. However, in spite of this, not many are able to score high on this area. Reason being that most businesses are still not aware of the elements that differentiate a standard customer service from an excellent one. In this blog, we explain that one rare factor that elevates the level of customer service and empowers businesses to win the loyalty of their customers for lifetime.  Read More

Base Of Customer Service

4

Mar

ConvergeHub introduces Lead Clipper and Round Robin Assignment Rule within its cloud CRM platform

Small business owners are buried with multiple tasks of sales, marketing and customer service. They require a solution that simplifies their job and empowers them to work smart than slogging in for hours. ConvergeHub is a cloud based CRM platform that can run an entire business, serving as a complete business management operating system. Adding to its gamut of features are two new names called Lead Clipper and Round Robin assignment rule. Check what these are and what good news do they bring for all small businesses.  Read More

1

Feb

How to maximize your ROI in CRM investment?

It is observed that while a large number of businesses have adopted CRM, very few are actually successful in gaining benefit out of it. So what is it that makes one section of businesses experience CRM advantage and the other grapple with the software. To explain this in details, here is a blog that defines the six essential steps that any business needs to take to ensure a successful CRM investment.  Read More

How to maximize your ROI in CRM investment

6

Jan

Small Business Owners: Six New Year's Resolutions to keep you smoothly flowing in 2016

January is the traditional time for making new year's resolutions. And in experts' opinion it is the most crucial period for the small business owners. That is because small business owners who utilize this time to reflect upon their past performance; build plans for future and make new year's resolutions for their business realize greater success and growth in the upcoming months. While new year's resolutions for small business owners are present in galore, we have chosen the six best and most effective new year's resolutions that every small business owner should consider making.  Read More

Small business

23

Dec

ConvergeHub chosen as one of Top 25 Marketing Automation Applications in GetRank Q3 2015

It is double celebration for ConvergeHub! After becoming the Community Choice Honoree at Small Business Influencer Awards, ConvergeHub has been ranked by Get App as one of the Top Marketing Automation Applications in 2015. Surprised? Shocked? How can a CRM be a marketing automation app too? Well, ConvergeHub users already know what makes this software excel at marketing automation. For others, read the blog and unlock the secret how ConvergeHub is qualified enough to make it to this coveted list.  Read More

ConvergeHub_chosen

30

Nov

Sync QuickBooks with ConvergeHub

CRM is the most common tool used by businesses for capturing and managing customer data. However for added benefit many entrepreneurs take the pain to pair their accounting software QuickBooks with CRM solution. ConvergeHub is a select software that offers seamless integration of QuickBooks within its CRM platform. ConvergeHub users can easily sync their QuickBooks data with the CRM to gain insight about past trends, create a more accurate forecast for the future, reduce search time and increase productivity.  Read More

Sync Quick Book with ConvergeHub

30

Nov

ConvergeHub answers the FIVE most critical questions

ConvergeHub is a select CRM software that has grown massively in the last two year span. It has established a customer base, spanning different regions of the world. In an attempt to make things easy for its potential customers, ConvergeHub has answered the five most critical questions about itself. Read through the blog to find out what these five questions are and what answers have ConvergeHub provided to each of them.  Read More

ConvergeHub answers five critcal question about CRM

30

Nov

17

Oct

KPIs & Report Views that make CRM software ConvergeHub - perfect for Sales Process Management

New-age CRMs have redefined their definition. A perfect example of this is ConvergeHub that has expanded its functionality by incorporating Sales, Marketing and Collaboration along with Customer Service. This blog provides a detailed view on how CRM software ConvergeHub offers sixteen compelling features, specific to sales management. These features in total, empowers a business to smoothly manage its sales process and increase the revenue figures rampantly.  Read More

ConvergeHub sales process

6

Oct

How does the winning combination of ConvergeHub and GoToMeeting accelerates SALES?

ConvergeHub has extended its functionality by integrating the popular GoToMeeting app within its cloud CRM platform. It is an exceptional benefit for the small and medium businesses who often lose out on sales due to the absence of a proper collaboration tool. Using the combined force of ConvergeHub and GoToMeeting, SMBs can collaborate with crucial sales opportunities via the Internet in real time. It gives them the empowerment of working better together, getting more people involved and closing the deals faster.  Read More

Goto meeting integration with CRM software ConvergeHub

6

Oct

DocuSign within ConvergeHub: The SIX benefits that Businesses get from this integration!

Following up on contracts and agreements is one of the reasons that mars the productivity of the small and medium businesses. In consideration of this pain point, ConvergeHub has integrated DocuSign e-Signature application within its CRM platform. Consequent of which, ConvergeHub users are now empowered to manage every aspect of their transaction (right from preparing and sending documents to signing and receiving them) digitally. This has accelerated the entire transaction workflow and empowered SMBs to process contracts securely from anywhere.  Read More

DocuSign integration with CRM software ConvergeHub

16

Sep

Save Time and Work Smart with ConvergeHub Add-ons

In spite of having many applications to handle your business tasks, do you feel overwhelmed by your work? That is because these apps are not integrated together. So throughout your time you are just toggling among them to gather information from all and work accordingly. To put an end to this dismay – choose ConvergeHub NOW! Learn how it has teamed up with several apps that you use, to help you manage all of them from within its platform.  Read More

Work smart with ConvergeHub add ons

16

Sep

Turn your Customer Service from Good to GREAT - with ConvergeHub Cases Module

Customer Service has become the #1 competitive differentiator for any business. That is why now every business is taking special efforts to deliver a good service to the customers. However, only having a dedicated team of customer support professionals is not enough. Businesses need to use customer service software like ConvergeHub to make their customer service rise from Good to Great.  Read More

Turn your customer service from good to great

4

Sep

Break down your data with ConvergeHub Reports

Any and every business needs to analyze its operational data like sales, marketing and customer support to track key performance and stay on top of the competition. While spreadsheets is used by many businesses for reporting, a more better, easy and advanced reporting tool is ConvergeHub. It has a robust reporting module that lets easily create and share powerful reports in minutes with no IT help.  Read More

Break down your data with ConvergeHub Reports

4

Sep

Why your small business needs a CRM like ConvergeHub?

CRM is an essential solution for every small business and startup. However, while there are more than 200 CRM solutions in the market, not many of them are built to cater to the needs of a small business. That is why, we have designed ConvergeHub that exactly meets the needs of every growing small business. It offers all the crucial features in a simple and intuitive way to help the business owners get started with it in no time.  Read More

Why your small business needs a CRM like ConvergeHub?

19

Aug

Why is Gmail and CRM integration a must for every business?

The new-age CRMs are providing a host of functionalities, all thanks to the multiple third-party app integrations done within them. One of these apps is the very own Gmail that enables business entrepreneurs to fetch Gmail messages straight within the CRM platforms. Users are just required to configure the Gmail account within the CRM and get all the incoming and outgoing emails there. This blog provides a detailed insight on the several benefits that business entrepreneurs experience when they merge CRM and Gmail together.  Read More

Gmail integration in CRM

16

Jul

How CRM impacts your teams' productivity?

Managing a business becomes difficult when there are multiple teams working simultaneously. Miscommunication within the team members can result into easy project slip-outs costing thousands of dollars to the overall revenue. In such a scenario, it is imperative for businesses to have a tool in hand that fosters collaboration and smooth communication within team members and empower them to function as a combined unit rather than different individuals. This blog takes a look at the modern CRMs, showcasing them as the perfect tool to simplify workflows and encourage smooth communication of ideas and tasks within teams.  Read More

How CRM impacts your team productivity

16

Jul

How Mark (the entrepreneur) became the famous jazz singer?

Managing a business is a no small job. And things have got worse in the the present scenario where business entrepreneurs find themselves consistently chasing the competition. So in all likelihood their personal life takes a backseat. However, while managing business is crucial, sometimes it is necessary to take a break and develop the other interests. In this blog, we bring to you a story of a business entrepreneur who took to his jazz singing while simultaneously running his business successfully. Take a look -  Read More

How Mark the entrepreneur became jazz singer

22

Jun

CRM – A necessity for every small business

Managing sales, marketing and customer relationships can be a daunting task for every business. Especially for the small businesses and start-ups who do not have the budget to invest in multiple software applications. Luckily, there is CRM that saves the small businesses from the trap of different standalone systems by managing nearly every area of a business. This blog defines the importance of CRM and gives you a mini-guide on selecting the right CRM software for your business.  Read More

What Makes ConvergeHub Rise Above The Other CRM

12

Jun

2015 has redefined business's objective: omnichannel customer engagement!

Today’s customers demand nothing short of a highly connected and personalized experience across a wide range of physical, web-based, and mobile touchpoints. This is what is defined as omnichannel engagement which is one step ahead of multichannel customer engagement. Businesses who are able to deliver these experiences foster customer loyalty, satisfaction, and sales. This is precisely why it has become the prime agenda of every business to do groundwork on omnichannel engagement, invest in a robust customer engagement technology like CRM; and meet to the new customers expectations.  Read More

New Objective of business in 2015

12

Jun

Want to Increase your Business Revenue? Use your cloud-based CRM solution to sell smarter

CRM is an integral part of every business process. But surveys point out that that very few businesses utilize the full potential of the software. While all businesses use it to nurture customer relations, most of them are not aware of the fact that CRM can be used to increase sales opportunities too. In this blog, we discuss this topic in detail, showcasing two effective ways in which you can use the CRM to grow sales and revenue for your business.  Read More

Cloud based crm to increase business revenue

12

Jun

The Six Principles of knowing your Customers better

Understanding the minds of the customers has become the main priority for most entrepreneurs. That's because customers have become empowered due to factors like the onset of social media, easy comparison-shopping, and a proliferation of choices. As a result, customers are not even taking minutes to switch their allegiance which has made it imperative for every business to offer good proactive service that helps in high customer retention. In this blog, we provide six easy ways to get close to the ever-demanding clients and understand their psyche well. Take a look.  Read More

The Six Principles knowing your customer better

9

Jun

ConvergeHub & Google Apps – A Winning Combination!

ConvergeHub has made two Google App integrations within its CRM platform for enhanced office productivity of the users. In view of the large prominence that Google Apps holds in the business community, this integration has been implemented. All ConvergeHub users who use Google Apps should strongly consider integrating the two. Wonder why? Read this blog that describes the central benefits that ConvergeHub and Google Apps integration can provide to a business.  Read More

Google Apps Integration in Convergehub

5

Jun

CRM: An age-old concept, helping businesses to get into high gear

Are you carrying out sales, marketing and customer service activities at your business? If you are doing these in the traditional spreadsheet way, you are losing out on a ton of opportunities. That's because spreadsheets is a time-consuming and ineffective way out. They get misplaced, become outdated, and often slip into the wrong hands. Alternatively, applications like cloud based CRM for small business not only centralizes the data in a safe and secure location but also combine the departments into a single unit. This inevitably helps you get your business kicked into high gear.  Read More

business-get-into-high-gear

2

Jun

Surf online, seek advice on social media, buy at a showroom and send email for support - the activity of a modern customer

Large-scale companies worldwide have started offering customer engagement across multiple channels that involves, web, email, voice, mobile and social media. Following the footsteps are the budding small and medium organizations venturing into the multi-channel environment . However, venturing into this space without exhaustive planning can be dangerous. This blog identifies the key pointers for businesses to consider in the formation of a multichannel roadmap.  Read More

the activity of a modern customer

2

Jun

Bid adieu to single channel because multi-channel customer engagement is here

Today there is a very thin line of difference between the prices and products of companies. As a result - customer service is the only way to differentiate a brand from others. This is why it is crucial for every business (especially the small and medium-sized) ones to provide a stellar multichannel customer care. Tools like CRM are apt for these cases as they empower SMBs to provide a high level of service, that leads to an increase in customer satisfaction and retention rates.  Read More

multi channel customer engagement

28

May

How customer support centers benefit from CRM Software

Cloud based CRM systems have become no less than a boon for the businesses who have been struggling to meet the dynamic customers' needs. All thanks to the CRM's centralized repository that houses all customer information, giving the customer support centers the ability to get an in-depth insight into each customers' profile and treat them individually. During the course of customer interaction, customer support agents are better informed about customer's specific needs that helps them in quickly modifying the level of service in order to match to the customers' requirements.  Read More

How-customer-support-centers-benefit-from-crm-software

27

May

The relationship between Customer Contact Center and CRM

Customer Relationship Management (CRM) involves the process of gathering and housing all customer details in a single, shareable and updateable repository. It is universally used by businesses to study and learn more about customers’ purchasing behaviors in order to proactively serve their needs and strengthen relationships with them. In this blog, we give you a detailed outlook on how implementing robust cloud based CRM solutions brings forth many benefits and advantages to the customer contact centers of any business.  Read More

Relation Between Customer-Contact-Center-and-CRM

27

May

How does CRM work for Customer Support Productivity?

Irrespective of how great your product is, bad service can put a brake to your customer acquisition spree or build up cracks in your existing customer base. Reason being that majority of customers remember the last interaction they have had with the company and continue to decide the future transaction/allegiance based on that. As a result, it is of paramount importance that companies have their customer support agents well trained and equipped to handle all sorts of customer queries. And it is precisely at this point that CRM comes into the picture. Read the blog to learn how.  Read More

How does crm work for customer support productivity

12

May

What does Digital Transformation mean? What are its nine core elements?

Digital Transformation — is the phrase of the moment. Following the footsteps of the big global corporations, existing and upcoming startups are gearing towards the bandwagon of digital transformation too. But surprisingly where most of the small and medium-sized businesses are preparing for this change, not many hold a clear concept about it. Which obviously leads us to the BIG question – How will the small businesses apply the trend of digital transformation? Even if they do, what will be the success ratio?  Read More

what-does-digital-transformation-means

9

May

Businesses are embracing the Digital Revolution and how!

Customers are the primary force behind digital transformation. In view of the fact that people are using social networks and digital interactive tools to carry out tasks, it's a compulsion for businesses to embrace digital devices and operating models to form a competitive differentiation in the market. The IBM 2010 Global CEO Study has discussed in detail about this trend. In what holds further is a summarized and paraphrased version of a few selective key takeaways from the Report.  Read More

Businesses-are-embracing-digital-revolution

9

May

How to determine the right path to Digital Transformation?

To win in the oncoming Digital Age – businesses need to start transforming today! But while what to do is clear in the mind of every entrepreneur – how to do it is the question of dilemma. That's where this blog comes to the rescue of the businesses. Taking inputs from the best of business experts in town, ConvergeHub guides you to determine the right path to Digital Transformation. Read, understand and imbibe the pointers to flourish in this new, always connected digital world.  Read More

how-to-determine-the-right-path

29

Apr

Strategic Importance of listening to the Voice of Customer through the right system

Businesses have realized that they need to ensure high levels of customer satisfaction through VoC program, in return of which, they can expect customer allegiance towards their brand. However, doing this is not so easy. Businesses need to invest in the right VoC platform that helps them listen to the customers, understand the underlying causes of customer feedback and take actions to drive tactical and strategic advantage.  Read More

voc-through-right-system

29

Apr

How to build VoC strategy that can provide meaningful results and help accomplish strategic goals?

To succeed in the present age, a business needs to listen to its customers and that is precisely what Voice of the Customer initiative involves. However, to gain optimum return from a VoC program, it is imperative that the business builds a robust VoC strategy first. Then only will the business get empowered to acquire customer insights and customize products and services accordingly. This blog delves upon the tactic to build the right VoC strategy, that helps you to acquire, analyze and work upon the customers' feedback to grow your business rapidly.  Read More

how-to-build-voc-strategy

28

Apr

A snippet on Voice of the Customer (VoC)

In today's age, a business is successful only when it meets customer needs and provides superior service value. In order to do that, it is essential that businesses understand the needs of their customers. It is in relation to this that the concept of "voice of the customer" has emerged. It includes capturing and analyzing the customers' feedbacks and opinions to understand their needs or requirements. This blog gives you a detailed outlook on the concept of Voice of the Customer and highlights two steps of building an effective Voice of the Customer Program.  Read More

voice-of-customer

2

Apr

Sales Force Automation that increases win rates, decreases sales cycles, and makes quotas

For any small and medium-sized business, it’s vital to invest in a robust sales force automation tool. The concept of sales force automation is to accelerate the sales process by automating majority of the behind-the-scenes work of sales. Sales professionals who are buried under the workload of administrative tasks find the time to spend on constructive tasks like interacting with leads and potential customers. Quite obvious, this shoots up the sales numbers at the end of every quarter.  Read More

sales-force-automation-tool-to-increase-sales

30

Mar

Sales Enablement: What role do marketers play in it?

Marketing and sales are two siloed departments – this concept does not hold relevance today. Now, marketing and sales collaboration is essential for the success of any organization. That’s precisely why marketing and sales alignment is top priority for many entrepreneurs. Marketing teams need to do more than just deliver leads that the sales team can nurture or follow-up on. They are required to work in sync with the sales, providing deeper and more better understanding of the potential buyers to the sales agents  Read More

sales-marketing-team-good-co-ordination

30

Mar

Leading Sales technologies that help drive sales

Today only those businesses can survive that are technology-backed. That is why it is essential that every small and medium-sized business adopts the latest technologies that improve their operations. In this blog, we have spoken about four tools that can grow sales numbers for a business dramatically. Read the blog to go though each of them and understand how they play a crucial role in increasing business sales.  Read More

using-technology-to-grow-sales

16

Mar

Omni-channel Customer Service: Engaging with the customers across channels and mediums

The present and future is omnichannel engagement where customers are looking forward to receive a seamless and consistent experience across both traditional and digital channels. Brands that fall short of fulfilling this expectation are sure to bite the dust. To avoid this, it is essential to focus on developing omnichannel strategies that empower to cater to customers across any possible medium.  Read More

multi-channel customer service

13

Mar

The All New: Omni-Channel Customer Service Approach

Time-strapped customers demand the flexibility of interacting with companies across a growing number of channels. As a result, they're demanding a seamless and consistent approach across all these. While the larger enterprises have things easy (with resources and technology), it’s the ‘test of the time’ for the small and medium-sized businesses. How the SMBs around the globe will implement omni-channel customer service to meet consumers' expectations? This blog answers that for you.  Read More

Omni-channel customer service

9

Mar

Sales Pipeline Management - Expert Point of View

In sales, driving prospects from initial interest to conversion is challenging. To ease out the process, sales pipeline is required that empowers the sales agents to track the progress of the leads in the sales process and modify the approach accordingly. However, to get optimum benefit out of the sales pipeline, it is essential that it is properly managed. In this blog, we discuss three easy ways on how sales pipeline can be managed and optimized for maximum returns.  Read More

Sales pipeline management

7

Mar

Dealing with an ineffective Sales Force Automation module in the CRM?

Sales Force Automation module integrated within CRM has been no less than a boom to the small and medium-sized businesses. Relieved from the annoyance of handling two separate standalone systems, they have one integrated platform to merge sales with other business process. But the recent times show a conflicting picture. There has been a steady increase in the number of instances where CRMs have fallen short with their SFA modules. This blog shows you WHY?  Read More

Sales force automation module

6

Mar

How New-Age Cloud CRM Is Changing the Role of Sales Professionals

New-Age CRM tools no longer concentrate only on post-sales customer relationship management. They involve the complete customer lifecycle journey (CLJ) right from lead to a customer. In this entire process, sales form a crucial part. Resultant of which, majority of the modern Cloud CRM solutions offer sales force automation modules. So how does this affect the companies? Is there any alteration in the sales process? Let’s find out:  Read More

Cloud Crm

25

Feb

Your customers have moved across to social channels for service. Have you?

Year or two ago 62 percent businesses thought they could do without social media. Today all of them have an active social media service channel. That’s because whether the customers are younger tech-savvy ones or not, social media phenomenon is on all. And as a company, you need to target this dynamic ground for more customer acquisition and retention. This blog explains the importance of social customer service and gives an easy way out to start delivering it.  Read More

Social channels for services

23

Feb

Your Best Practices for Customer Engagement

The last few years has seen an unprecedented rise of social media and new communication channels. To aggravate the matter further, customers nowadays have a limited attention, considering the stream of constant information they get bombarded with. All these factors together have made it a challenge for the companies to fruitfully engage with the customers. This blog discusses FIVE key ways of customer engagement that can empower companies to reach out to customers, engage them and ultimately achieve conversion.  Read More

Customer engagement

19

Feb

The Guide to Social Customer Service

While few years ago social media was rarely a blip in the business sphere, today it is the prime medium for customer service. Now it’s no longer a question whether or not to use social media – it is all imperative. The businesses, who have embraced this trend proactively, are the real winners. For the rest, this is your chance to compete with your counterparts. Check out this guide and learn how you can deliver customer service through social media.  Read More

social media customer service

17

Feb

How to do a holistic omni-channel customer engagement

A study points out that 60% of the customers use at least 8 "touch-points" when it comes to communicating with a company. Obviously, it is a BIG challenge to coordinate all these touch-points and streamline the interactions together to deliver a seamless, integrated experience to the customers. This blog delves upon the concept of cross-channel customer engagement and further discusses how the companies can adopt an integrated approach to successfully engage with customers across several touch-points.  Read More

Omni channel customer service

16

Feb

Follow three tenets to raise your social customer service game

Social media is the leading medium for customers to voice opinions about companies and their products or services. As a result every company is hell bent on delivering social customer service. But only few are successfully managing to do so. Why? Expectations of speedy replies and immediate attention which requires a systematized approach from the companies’ side. This blog discusses the three tenets of social customer service that can be used to implement a successful social customer-service plan:  Read More

social customer service

14

Feb

How can you make the first meeting (date) with your potential customer valuable?

It’s the quandary of every business: How to impress the potential clients in the first meeting? After all, there’s a lot that goes into striking the right chord with the client. However merely projecting the products and services is not what sums up. In fact that’s the worst approach that any business can adopt. So what to do? In this blog what we give you are three simple ways that you can follow to make your first client meeting valuable. Read, understand & implement to see the difference!  Read More

First meeting

13

Feb

This Valentine Week: Jazz up your relationship with the customers

In today’s fast-paced technological age, maintaining an engaging relationship with the customers often takes a backseat. While most businesses do promise of continuous communication with the customers, most often it just ends up in only blabber and no action. Result: strained customer relationships If you identify yourself with the above situation – then we have the right remedy for you NOW. Read this blog and get some easy tricks up your sleeve to ‘Jazz up your relationship with the customers’  Read More

valentine week

9

Feb

Three Customer Service Techniques that will dominate 2015

We all know that customer acquisition is ten times more costly than customer retention. This is precisely why every company is more driven towards retaining its existing customers. However, considering the needs of the customers that is very dynamic, customer retention strategies that work today does not necessarily hold value tomorrow. Read further as we provide you three customer service trends that will be the most popular in the year of 2015.  Read More

customer service technique

4

Feb

Top New Year resolutions for Small Businesses (Expert Point of View)

If you own a small business, now is the time to reflect on the year gone by, and plan how you want this year to be for your business. In this blog, we take the viewpoints of John Laforet (Principal at Broadview Strategy Group, a communications firm) on New Year Resolutions for small businesses. Learn his expert point of view on the best of small business New Year resolutions for 2015  Read More

Top New Year Resolutions

30

Jan

Three most popular New Year Resolutions of Small Business Owners

With the curtain down upon 2014 and New Year festivities to an end – the focus is back on business. However, chances that are that most businesses will be in a trap. Reason being that amidst all this New Year hula-hoop, they’ve missed out on forming business resolutions. If you are a business owner, then making resolutions for this year should definitely rank high in the to-do list. This blog teaches you three TOP New Year Resolutions that feature high in the list of every small business owner.  Read More

Small Business Resolutions

25

Jan

Forrester Research suggests FOUR Customer Service Tips

Delivering a winning customer service has become a quandary for every business. Thanks to the sudden spurt of communication channels and touchpoints - Customers have become omnipresent and companies are finding it difficult to tackle them in all the avenues. So do we take it for granted that the gap between customers’ expectations and the service will always be huge? Certainly, No In this blog, learn four most compelling tips on customer service suggested by one of the top international research bodies (Forrester).  Read More

Customer Service Tips

20

Jan

Top Six trends of Customer Service in 2015: Forrester Report

Planning your customer service strategy for 2015? You are not alone. It’s that time of the year when most companies are busy reviewing their progress, identifying how they performed till now, and accordingly updating the business plan with the new strategy. And while they do all this – one question keeps hovering in their mind – what 2015 holds in store for them? If only they get a few hints and insights, the planning for the coming year will be far easier and effective.  Read More

Trends of Customer Service
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