Blog(All)

12

Jun

Want to Increase your Business Revenue? Use your cloud-based CRM solution to sell smarter

CRM is an integral part of every business process. But surveys point out that that very few businesses utilize the full potential of the software. While all businesses use it to nurture customer relations, most of them are not aware of the fact that CRM can be used to increase sales opportunities too. In this blog, we discuss this topic in detail, showcasing two effective ways in which you can use the CRM to grow sales and revenue for your business.  Read More

Cloud based crm to increase business revenue

12

Jun

The Six Principles of knowing your Customers better

Understanding the minds of the customers has become the main priority for most entrepreneurs. That's because customers have become empowered due to factors like the onset of social media, easy comparison-shopping, and a proliferation of choices. As a result, customers are not even taking minutes to switch their allegiance which has made it imperative for every business to offer good proactive service that helps in high customer retention. In this blog, we provide six easy ways to get close to the ever-demanding clients and understand their psyche well. Take a look.  Read More

The Six Principles knowing your customer better

9

Jun

ConvergeHub & Google Apps – A Winning Combination!

ConvergeHub has made two Google App integrations within its CRM platform for enhanced office productivity of the users. In view of the large prominence that Google Apps holds in the business community, this integration has been implemented. All ConvergeHub users who use Google Apps should strongly consider integrating the two. Wonder why? Read this blog that describes the central benefits that ConvergeHub and Google Apps integration can provide to a business.  Read More

Google Apps Integration in Convergehub

5

Jun

CRM: An age-old concept, helping businesses to get into high gear

Are you carrying out sales, marketing and customer service activities at your business? If you are doing these in the traditional spreadsheet way, you are losing out on a ton of opportunities. That's because spreadsheets is a time-consuming and ineffective way out. They get misplaced, become outdated, and often slip into the wrong hands. Alternatively, applications like cloud based CRM for small business not only centralizes the data in a safe and secure location but also combine the departments into a single unit. This inevitably helps you get your business kicked into high gear.  Read More

business-get-into-high-gear

2

Jun

Surf online, seek advice on social media, buy at a showroom and send email for support - the activity of a modern customer

Large-scale companies worldwide have started offering customer engagement across multiple channels that involves, web, email, voice, mobile and social media. Following the footsteps are the budding small and medium organizations venturing into the multi-channel environment . However, venturing into this space without exhaustive planning can be dangerous. This blog identifies the key pointers for businesses to consider in the formation of a multichannel roadmap.  Read More

the activity of a modern customer

2

Jun

Bid adieu to single channel because multi-channel customer engagement is here

Today there is a very thin line of difference between the prices and products of companies. As a result - customer service is the only way to differentiate a brand from others. This is why it is crucial for every business (especially the small and medium-sized) ones to provide a stellar multichannel customer care. Tools like CRM are apt for these cases as they empower SMBs to provide a high level of service, that leads to an increase in customer satisfaction and retention rates.  Read More

multi channel customer engagement

28

May

How customer support centers benefit from CRM Software

Cloud based CRM systems have become no less than a boon for the businesses who have been struggling to meet the dynamic customers' needs. All thanks to the CRM's centralized repository that houses all customer information, giving the customer support centers the ability to get an in-depth insight into each customers' profile and treat them individually. During the course of customer interaction, customer support agents are better informed about customer's specific needs that helps them in quickly modifying the level of service in order to match to the customers' requirements.  Read More

How-customer-support-centers-benefit-from-crm-software

27

May

The relationship between Customer Contact Center and CRM

Customer Relationship Management (CRM) involves the process of gathering and housing all customer details in a single, shareable and updateable repository. It is universally used by businesses to study and learn more about customers’ purchasing behaviors in order to proactively serve their needs and strengthen relationships with them. In this blog, we give you a detailed outlook on how implementing robust cloud based CRM solutions brings forth many benefits and advantages to the customer contact centers of any business.  Read More

Relation Between Customer-Contact-Center-and-CRM

27

May

How does CRM work for Customer Support Productivity?

Irrespective of how great your product is, bad service can put a brake to your customer acquisition spree or build up cracks in your existing customer base. Reason being that majority of customers remember the last interaction they have had with the company and continue to decide the future transaction/allegiance based on that. As a result, it is of paramount importance that companies have their customer support agents well trained and equipped to handle all sorts of customer queries. And it is precisely at this point that CRM comes into the picture. Read the blog to learn how.  Read More

How does crm work for customer support productivity

12

May

What does Digital Transformation mean? What are its nine core elements?

Digital Transformation — is the phrase of the moment. Following the footsteps of the big global corporations, existing and upcoming startups are gearing towards the bandwagon of digital transformation too. But surprisingly where most of the small and medium-sized businesses are preparing for this change, not many hold a clear concept about it. Which obviously leads us to the BIG question – How will the small businesses apply the trend of digital transformation? Even if they do, what will be the success ratio?  Read More

what-does-digital-transformation-means
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