Blog(All)

9

May

Businesses are embracing the Digital Revolution and how!

Customers are the primary force behind digital transformation. In view of the fact that people are using social networks and digital interactive tools to carry out tasks, it's a compulsion for businesses to embrace digital devices and operating models to form a competitive differentiation in the market. The IBM 2010 Global CEO Study has discussed in detail about this trend. In what holds further is a summarized and paraphrased version of a few selective key takeaways from the Report.  Read More

Businesses-are-embracing-digital-revolution

9

May

How to determine the right path to Digital Transformation?

To win in the oncoming Digital Age – businesses need to start transforming today! But while what to do is clear in the mind of every entrepreneur – how to do it is the question of dilemma. That's where this blog comes to the rescue of the businesses. Taking inputs from the best of business experts in town, ConvergeHub guides you to determine the right path to Digital Transformation. Read, understand and imbibe the pointers to flourish in this new, always connected digital world.  Read More

how-to-determine-the-right-path

29

Apr

How to build VoC strategy that can provide meaningful results and help accomplish strategic goals?

To succeed in the present age, a business needs to listen to its customers and that is precisely what Voice of the Customer initiative involves. However, to gain optimum return from a VoC program, it is imperative that the business builds a robust VoC strategy first. Then only will the business get empowered to acquire customer insights and customize products and services accordingly. This blog delves upon the tactic to build the right VoC strategy, that helps you to acquire, analyze and work upon the customers' feedback to grow your business rapidly.  Read More

how-to-build-voc-strategy

29

Apr

Strategic Importance of listening to the Voice of Customer through the right system

Businesses have realized that they need to ensure high levels of customer satisfaction through VoC program, in return of which, they can expect customer allegiance towards their brand. However, doing this is not so easy. Businesses need to invest in the right VoC platform that helps them listen to the customers, understand the underlying causes of customer feedback and take actions to drive tactical and strategic advantage.  Read More

voc-through-right-system

28

Apr

A snippet on Voice of the Customer (VoC)

In today's age, a business is successful only when it meets customer needs and provides superior service value. In order to do that, it is essential that businesses understand the needs of their customers. It is in relation to this that the concept of "voice of the customer" has emerged. It includes capturing and analyzing the customers' feedbacks and opinions to understand their needs or requirements. This blog gives you a detailed outlook on the concept of Voice of the Customer and highlights two steps of building an effective Voice of the Customer Program.  Read More

voice-of-customer

2

Apr

Sales Force Automation that increases win rates, decreases sales cycles, and makes quotas

For any small and medium-sized business, it’s vital to invest in a robust sales force automation tool. The concept of sales force automation is to accelerate the sales process by automating majority of the behind-the-scenes work of sales. Sales professionals who are buried under the workload of administrative tasks find the time to spend on constructive tasks like interacting with leads and potential customers. Quite obvious, this shoots up the sales numbers at the end of every quarter.  Read More

sales-force-automation-tool-to-increase-sales

30

Mar

Sales Enablement: What role do marketers play in it?

Marketing and sales are two siloed departments – this concept does not hold relevance today. Now, marketing and sales collaboration is essential for the success of any organization. That’s precisely why marketing and sales alignment is top priority for many entrepreneurs. Marketing teams need to do more than just deliver leads that the sales team can nurture or follow-up on. They are required to work in sync with the sales, providing deeper and more better understanding of the potential buyers to the sales agents  Read More

sales-marketing-team-good-co-ordination

30

Mar

Leading Sales technologies that help drive sales

Today only those businesses can survive that are technology-backed. That is why it is essential that every small and medium-sized business adopts the latest technologies that improve their operations. In this blog, we have spoken about four tools that can grow sales numbers for a business dramatically. Read the blog to go though each of them and understand how they play a crucial role in increasing business sales.  Read More

using-technology-to-grow-sales

16

Mar

Omni-channel Customer Service: Engaging with the customers across channels and mediums

The present and future is omnichannel engagement where customers are looking forward to receive a seamless and consistent experience across both traditional and digital channels. Brands that fall short of fulfilling this expectation are sure to bite the dust. To avoid this, it is essential to focus on developing omnichannel strategies that empower to cater to customers across any possible medium.  Read More

multi-channel customer service

13

Mar

The All New: Omni-Channel Customer Service Approach

Time-strapped customers demand the flexibility of interacting with companies across a growing number of channels. As a result, they're demanding a seamless and consistent approach across all these. While the larger enterprises have things easy (with resources and technology), it’s the ‘test of the time’ for the small and medium-sized businesses. How the SMBs around the globe will implement omni-channel customer service to meet consumers' expectations? This blog answers that for you.  Read More

Omni-channel customer service
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