Blog(All)

16

Jul

How CRM impacts your teams' productivity?

Managing a business becomes difficult when there are multiple teams working simultaneously. Miscommunication within the team members can result into easy project slip-outs costing thousands of dollars to the overall revenue. In such a scenario, it is imperative for businesses to have a tool in hand that fosters collaboration and smooth communication within team members and empower them to function as a combined unit rather than different individuals. This blog takes a look at the modern CRMs, showcasing them as the perfect tool to simplify workflows and encourage smooth communication of ideas and tasks within teams.  Read More

How CRM impacts your team productivity

22

Jun

CRM – A necessity for every small business

Managing sales, marketing and customer relationships can be a daunting task for every business. Especially for the small businesses and start-ups who do not have the budget to invest in multiple software applications. Luckily, there is CRM that saves the small businesses from the trap of different standalone systems by managing nearly every area of a business. This blog defines the importance of CRM and gives you a mini-guide on selecting the right CRM software for your business.  Read More

What Makes ConvergeHub Rise Above The Other CRM

12

Jun

2015 has redefined business's objective: omnichannel customer engagement!

Today’s customers demand nothing short of a highly connected and personalized experience across a wide range of physical, web-based, and mobile touchpoints. This is what is defined as omnichannel engagement which is one step ahead of multichannel customer engagement. Businesses who are able to deliver these experiences foster customer loyalty, satisfaction, and sales. This is precisely why it has become the prime agenda of every business to do groundwork on omnichannel engagement, invest in a robust customer engagement technology like CRM; and meet to the new customers expectations.  Read More

New Objective of business in 2015

12

Jun

Want to Increase your Business Revenue? Use your cloud-based CRM solution to sell smarter

CRM is an integral part of every business process. But surveys point out that that very few businesses utilize the full potential of the software. While all businesses use it to nurture customer relations, most of them are not aware of the fact that CRM can be used to increase sales opportunities too. In this blog, we discuss this topic in detail, showcasing two effective ways in which you can use the CRM to grow sales and revenue for your business.  Read More

Cloud based crm to increase business revenue

12

Jun

The Six Principles of knowing your Customers better

Understanding the minds of the customers has become the main priority for most entrepreneurs. That's because customers have become empowered due to factors like the onset of social media, easy comparison-shopping, and a proliferation of choices. As a result, customers are not even taking minutes to switch their allegiance which has made it imperative for every business to offer good proactive service that helps in high customer retention. In this blog, we provide six easy ways to get close to the ever-demanding clients and understand their psyche well. Take a look.  Read More

The Six Principles knowing your customer better

9

Jun

ConvergeHub & Google Apps – A Winning Combination!

ConvergeHub has made two Google App integrations within its CRM platform for enhanced office productivity of the users. In view of the large prominence that Google Apps holds in the business community, this integration has been implemented. All ConvergeHub users who use Google Apps should strongly consider integrating the two. Wonder why? Read this blog that describes the central benefits that ConvergeHub and Google Apps integration can provide to a business.  Read More

Google Apps Integration in Convergehub

5

Jun

CRM: An age-old concept, helping businesses to get into high gear

Are you carrying out sales, marketing and customer service activities at your business? If you are doing these in the traditional spreadsheet way, you are losing out on a ton of opportunities. That's because spreadsheets is a time-consuming and ineffective way out. They get misplaced, become outdated, and often slip into the wrong hands. Alternatively, applications like cloud based CRM for small business not only centralizes the data in a safe and secure location but also combine the departments into a single unit. This inevitably helps you get your business kicked into high gear.  Read More

business-get-into-high-gear

2

Jun

Bid adieu to single channel because multi-channel customer engagement is here

Today there is a very thin line of difference between the prices and products of companies. As a result - customer service is the only way to differentiate a brand from others. This is why it is crucial for every business (especially the small and medium-sized) ones to provide a stellar multichannel customer care. Tools like CRM are apt for these cases as they empower SMBs to provide a high level of service, that leads to an increase in customer satisfaction and retention rates.  Read More

multi channel customer engagement

2

Jun

Surf online, seek advice on social media, buy at a showroom and send email for support - the activity of a modern customer

Large-scale companies worldwide have started offering customer engagement across multiple channels that involves, web, email, voice, mobile and social media. Following the footsteps are the budding small and medium organizations venturing into the multi-channel environment . However, venturing into this space without exhaustive planning can be dangerous. This blog identifies the key pointers for businesses to consider in the formation of a multichannel roadmap.  Read More

the activity of a modern customer

28

May

How customer support centers benefit from CRM Software

Cloud based CRM systems have become no less than a boon for the businesses who have been struggling to meet the dynamic customers' needs. All thanks to the CRM's centralized repository that houses all customer information, giving the customer support centers the ability to get an in-depth insight into each customers' profile and treat them individually. During the course of customer interaction, customer support agents are better informed about customer's specific needs that helps them in quickly modifying the level of service in order to match to the customers' requirements.  Read More

How-customer-support-centers-benefit-from-crm-software
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