Use of Hashtags in social media – What every company should know

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The trend of using hashtag has become a key part of most business strategies. From the small businesses to the large organizations, every enterprise is determined to capitalize the potential of a hashtag for social media marketing.

What are hashtags?

Twitter users tag and categorize their content on the basis of hashtags. Some users feel that hashtags help them define their tweet as per a keyword. However, hashtags are much more that. Right use of hashtags can help build up movements, conversations, trends and collections.

It is interesting to see that while hashtags initially originated in Twitter, they have gradually spread across all important social networks (Google+, Tumblr, Facebook, Pinterest and Instagram, to name a few). Regular social networkers are making optimum use of the hash symbol (#) to create a tag, categorize posts and group them together with similar themes.

According to a social media expert, hashtag has revolutionized the world of social media and promotion. It has come as a boon for companies who have struggled to get their social media marketing right. With so many big names already using this grid-like character for social promotions, there are multiple ideas to take reference from.

Top 3 hashtag campaigns till date:

1. #SmallBusinessSaturday American Express created this hashtag which went on to generate quite a buzz in the social world. It spoke about small business management and was a much needed help for the SMB owners. In addition to the valuable information cited here, it also indirectly promoted the businesses that got associated with this hashtag.

2. #letsdolunch Domino’s Pizza came up with an interesting promotional scheme. They asked their followers to add this hashtag to their tweets. The popularity of this hashtag became so high that soon the number of tweets mentioning #letsdolunch rose to 85,000. This was a big high for the brand value of Domino’s Pizza. As a gesture of gratitude, Domino’s gave huge discounts for that day lunch. This acknowledgement gesture was highly appreciated by the followers who were engaged in the promotion of the hashtag.

3. #TreatReceiptStarbucks introduced this hashtag to promote one of its monthly events, “Treat Receipt” deal. This deal offered discounted drinks (in the afternoon) to those customers who would show up their morning purchase receipts. Unlike other brands that mostly use one tag at a time, Starbucks smartly used other promotional tags to promote Treat Receipt campaign. It added #heatwave in the status posts tagged with #TreatReceipt.

In addition to the above-mentioned examples, hot shot brands such as EA Sports FIFA, Special K and Cadbury’s Dairy Milk have also come up with innovative hashtag campaigns for online promotional pushes.

How well should you use the hashtag?

The success stories of several hashtag campaigns have resulted in many companies blindly following this trend. Well, is it right to do so? While there are no two opinions about the effectiveness of hashtags, wise thinking and smart planning is required for using them.

For instance, the habit of hashtagging every word (that many companies do) should be a big no. Excessive use of hashtags in the tweets can show the inadequate knowledge of the company about the modern technology. Users might look upon the company as uninformed and can get tempted towards a technologically advanced competitor. 

Joining an existing hashtag instead of creating a new one is a good way to start. This can help you get new followers quickly. Let’s say by joining a trending movement or conversation that most of your potential/present customers are engaged in can help you come under the spotlight. While your potential customers might not do a @YourBrand, their association with the conversation can put you up on their radar.

Again for doing this, you need a free cloud CRM system where you can track the social feeds of your leads and accounts 24X7. With round-the-clock access to the social feeds of your prospects and customers, inevitably it will be easy for you to join the important trending topics.

Note: Avoid hopping onto a Twitter hashtag which is not legitimately connected with your nature of business. To gain optimum benefit from existing hashtags, make sure to add something meaningful to the conversation and not spam it.


Patricia is a full time CRM consultant at ConvergeHub and part-time blogger. She has earned herself quite a fame as a specialist and market expert in CRM software. In the last five year she has worked with various companies as CRM consultant to help them move their businesses to cloud. Her expertise lies in offering cloud CRM consultation, CRM customization and integration solutions to small enterprises. For last one she is engaged in building ConvergeHub, cloud-based CRM solution for SMBs, as a consultant.Follow her at Twitter: @Patrici99155970

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