Edit Cases

Case details can be edited by clicking on the edit link in the case details page or by clicking on in the case listing page.

• Edit the subject of the case.
• Choose the account name from the drop down list.
• Change the Case Category by clicking on the drop down that includes three options – Problem, Feature Request and Question.
• Change the Case Priority by clicking on the drop down that includes three options – High, Medium and Low.
• Change the Case Status by clicking on the drop down that includes five options – New, In-progress, Re-opened, Resolved and Feedback required.
• Set the new contact name of the case.
• Change the Case Origin by clicking on the drop down that includes three options – Email, Phone and Web.
• Select the new support agent from the drop down list.
• Once the changes are made, click on to update the new information.