Case details can be edited by clicking on the edit link in the case details page or by clicking on in the case listing page.
Edit the subject of the case.
Choose the account name from the drop down list.
Change the Case Category by clicking on the drop down that includes three options – Problem, Feature Request and Question.
Change the Case Priority by clicking on the drop down that includes three options – High, Medium and Low.
Change the Case Status by clicking on the drop down that includes five options – New, In-progress, Re-opened, Resolved and Feedback required.
Set the new contact name of the case.
Change the Case Origin by clicking on the drop down that includes three options – Email, Phone and Web.
Select the new support agent from the drop down list.
Once the changes are made, click on to update the new information.