Selecting the right CRM solution is an important choice. While Zoho’s CRM product in its basic version is useful for just emailing and contact management, ConvergeHub CRM is more effective and powerful cloud-based sales, marketing, project management and customer support management tool.
ConvergeHub wins over Zoho with next-gen features such as advanced email campaigning tools, cutting-edge marketing automation engine, social media monitoring tools and seamless integration with applications that you rely on, in addition to a full range of analytical and reporting feature driven dashboard.
Hence, with this added functionalities and an extremely attractive price point for the basic version of the application, ConvergeHub CRM may be the right solution to help you drive more business, revenue, and growth.
| Zoho | ConvergeHub | |
|---|---|---|
| CRM Features | ||
| Timeline for setup | Within a few days | Within a few hours |
| Marketing Automation | Basic | |
| Ease of Access | Moderate | Extremely Simple |
| Pricing | Starts at $12 per user/month | Starts at $9 per user/month |
| Plans | Monthly/Yearly contract | Quarterly/Yearly contract |
ConvergeHub CRM has made its mark in the marketing automation with a whole array of features ranging from multistep campaigns, autoresponders, automated lead scoring, lifecycle and drip marketing, to behavior-based lead and customer segmentation.
Modern businesses using ConvergeHub makes use of its multichannel campaigning tools for sales and marketing automation, while Zoho in its basic version provides none of these features to its users.
| Zoho | ConvergeHub | |
|---|---|---|
| Multi-step Campaigns | ||
| Auto Responders | ||
| Automated Lead Scoring | ||
| Life-cycle & Drip Marketing | ||
| Behavior-Based Segmentation | ||
| Automatic Campaign Triggering |
ConvergeHub CRM offers easily accessible emails that are simple to create and easy to use. Users of ConvergeHub CRM can make use of predefined email templates, can customize, and personalize their emails depending on the requirements. Moreover, ConvergeHub also offers email details, whereby users can check their emails, which are being viewed, delivered and more.
| Zoho | ConvergeHub | |
|---|---|---|
| Email Templates & Themes | ||
| Email Personalization |
ConvergeHub CRM offers analysis on several modules using user defined metrics and growth reports. It is capable of providing reports on various email campaigns where conversion data and targets can be tracked. Moreover, ConvergeHub also offers email campaign analytics, whereby users can track their email open rate, click rate and more.
ConvergeHub has embedded analytical tools in the CRM solution for identifying the opportunities and trends for better planning and efficient execution. The analytical tools also encompass growth metrics and behavior analysis.
| Zoho | ConvergeHub | |
|---|---|---|
| Email Tracking | ||
| Email Open Notifications | ||
| Web Visitor Tracking |
ConvergeHub offers billing module, which has estimation, invoicing, and payment tracking capabilities. Moreover, we are constantly adding new and improved integrations for facilitating greater use of our CRM.
| Zoho | ConvergeHub | |
|---|---|---|
| Billing/Invoicing | ||
| Payment Tracking |
ConvergeHub CRM makes your sales and marketing funnel work perfectly by dividing your database into suspect, prospects, and accounts, which is also available with Zoho.
However, unlike ConvergeHub customer relationship management application, Zoho CRM is devoid of any canned messages in its customer service module, which can help account representatives reply to most asked questions, using pre-composed messages that are intuitively managed in the CRM.
| Zoho | ConvergeHub | |
|---|---|---|
| Prospect Module | ||
| Canned Messages |
ConvergeHub helps you to manage projects of any scale with the help of its Project Module, which will need another application if you are using Zoho CRM.
ConvergeHub also helps users to custom workflow with sales process management tools. Create automated reminders so that users can get informed about their checklist of actions necessary for conversion and the leads do not fall through the crack. However, this functionality is also not available to the users of Zoho.
| Zoho | ConvergeHub | |
|---|---|---|
| Project Module | ||
| Automated Reminders | ||
| Sales Process Management |
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