Alexa CRM Software for Professional Services | ConvergeHub

CRM Software for Professional Services Built to Deliver Consistently

Bring inquiries, proposals, delivery workflows, client communication, and billing follow-through into one connected workflow, so your team stays responsive and deadlines stay on track.

Professional Services CRM software that keeps sales and delivery aligned across every client engagement

ConvergeHub offers CRM for professional services teams to manage leads, consultations, proposals, client onboarding, delivery tasks, and ongoing relationships from one secure platform. Built for service businesses where follow-through determines outcomes, it keeps every client conversation, commitment, and next step connected to the right account.

Ideal for firms balancing new work and ongoing clients, ConvergeHub keeps the full client lifecycle organized and visible - from first inquiry and qualification to signed agreements, onboarding, delivery execution, invoicing, and renewals. Automation reduces manual coordination by triggering reminders, task assignments, approvals, and client follow-ups automatically. A single source of truth across accounts improves documentation quality, reduces compliance risk, and builds stronger client trust through consistent follow-through.

Key CRM Features Engineered for Results-driven Professional Services

ConvergeHub turns client work into repeatable workflows with clear owners, due dates, and next steps across every engagement while keeping progress visible.
  • Inquiry and Lead Management

    Route new inquiries, assign owners, track qualification steps, and move opportunities through a structured pipeline with consistent follow-up.

  • Proposal and Agreement Tracking

    Track discovery notes, scope, proposals, approvals, and next steps so work doesn't stall between "interested" and "signed".

  • Project Kickoff and Onboarding Workflows

    Launch onboarding checklists automatically, assign tasks to delivery owners, and keep kickoff steps consistent across engagements.

  • Delivery Tasks, Milestones, and Status

    Track work delivery using milestones, owners, due dates, and status updates so teams always know what's at risk and what's next.

  • Client Service Requests and Case Tracking

    Manage ongoing requests as cases with priority, due dates, ownership, and resolution history for responsive client support.

  • Invoicing and Payment Follow-Through

    Track invoices by milestone or retainer, monitor outstanding balances, and automate reminders and escalation tasks for overdue payments.

Results That Show Up Fast

ConvergeHub drives consistent follow-through through workflow automation, assigned owners, and real-time visibility into every engagement’s status, tasks, and deadlines across teams and active accounts.

Faster Response to New Inquiries

Engage prospects quickly with automated assignment, reminders, and defined next steps.

More Consistent Conversions

Reduce drop-offs with a clear path from discovery to proposal to approval and kickoff.

Better On-Time Delivery

Keep engagements moving with milestone-based tasks, due dates, and ownership visibility.

Smoother Team Handoffs

Maintain continuity with a complete timeline of client communication and delivery progress.

Higher Client Satisfaction

Stay proactive with consistent updates, service tracking, and faster resolution of requests.

Improved Cash Collection

Strengthen billing follow-through with invoice visibility, automated reminders, and structured escalation workflows.

Key Benefits - Why Professional Services Teams Choose ConvergeHub

Professional services firms choose ConvergeHub for its clarity, flexibility, and ability to keep delivery consistent without adding administrative overhead across projects, teams, and client engagements.
  • Built for Service Delivery Workflows

    Designed for businesses that sell engagements, deliver milestones, and manage ongoing client needs.

  • Quick to Adopt

    An intuitive experience helps teams get productive fast without heavy training or long onboarding cycles.

  • Automation with Accountability

    Automate reminders, follow-ups, and task creation while keeping owners and deadlines visible across every client and engagement.

  • One View of Every Client Relationship

    See pipeline activity, active work, communication history, and billing status linked to the same client record.

  • Flexible Enough for Different Services

    Support different engagement types, processes, and teams without rebuilding your system or changing how you operate.

  • Grows with Your Firm

    Handle more clients, more work, and more users without disrupting how you operate day to day.

Designed for Diverse Service Teams

Use ConvergeHub across different practice areas with flexible pipelines, delivery workflows, and follow-through built into every engagement.
  • Consulting Firms

    Track inquiries, proposals, statements of work, and delivery milestones in one workflow. Keep client communication, tasks, and billing follow-through connected end to end.

  • Marketing Agencies

    Manage leads, campaigns, deliverables, approvals, and renewals with clear ownership and timelines. Automate follow-ups, client check-ins, and invoicing reminders to stay consistent.

  • IT Services Firms

    Run discovery, proposals, onboarding, delivery tasks, and support requests without handoff gaps. Keep accounts organized with renewal reminders, case tracking, and follow-through workflows.

  • Engineering Services

    Track projects, site visits, documentation, milestones, and client updates with structured workflows. Maintain accountability with tasks, due dates, and a complete engagement timeline.

  • Architecture Firms

    Organize prospects, proposals, project phases, approvals, and design deliverables in one place. Keep client feedback, documents, and deadlines visible across the team.

  • Recruiting & Staffing

    Manage client requirements, candidate pipelines, interviews, submissions, and placements efficiently. Automate follow-ups, reminders, and status updates for faster turnaround.

Want to See How This Fits Your Client Delivery Workflow?

Contact our team to see how ConvergeHub keeps inquiries moving, delivery organized, and billing follow-through consistent for professional services teams.

Request a Free Demo

Frequently Asked Questions

Find answers to common questions professional services firms ask when evaluating CRM software for inquiry management, delivery workflows, client communication, and billing follow-through.

What is Professional Services CRM software?

It's a system that manages the full client lifecycle-leads, proposals, onboarding, delivery milestones, service requests, and billing-in one place. It keeps commitments and next steps visible so teams can deliver consistently and maintain strong client relationships.

Can ConvergeHub support onboarding and kickoff?

Yes. You can trigger onboarding checklists when a deal is approved, assign delivery owners, set due dates, and track kickoff steps so every engagement starts consistently.

Does ConvergeHub track delivery tasks and milestones?

Yes. You can track milestones, tasks, owners, and deadlines tied to each client engagement. This improves visibility into what's due, what's blocked, and what needs attention.

Can we track invoices and automate payment reminders?

Yes. Track invoices and outstanding balances, then automate reminders and escalation tasks to keep collections consistent-especially useful for milestone billing and retainers.

Can different service teams use different workflows?

Yes. ConvergeHub can support different engagement types and processes across teams while keeping all client history and reporting connected to the same account record.

Can ConvergeHub automate post-meeting follow-ups?

Yes. You can trigger automated reminders and next-step tasks based on activity or stage changes-such as after a discovery call, proposal sent, approval pending, or kickoff scheduled-so deals and delivery don't stall.

Can ConvergeHub track renewals and expansions?

Yes. You can track renewals and upsell opportunities as separate deals linked to the same client record, schedule review reminders, and maintain a consistent follow-up cadence to support account growth.

Can ConvergeHub improve handoffs and accountability?

Yes. Every engagement can have clear owners, next steps, and timelines, with a complete activity trail so any team member can step in without losing context.