Edit Web to Case

Web to Case forms can be edited by hovering the cursor on a Web to Case form in the listing page and clicking on the edit option.

• • Change the Form Heading.
  • Modify the Layout of the Web to Case form. Choose and then drag and drop the fields in the two columns.
  • Click on Others to edit the remaining details of the form.

• • Change the agent to whom you would like to assign all the cases that get generated from the form.
  • Edit the text that you would like to have on the form submit button.
  • Edit the description to the form.
  • Edit the text that you would like the customer to get post the successful completion and submission of the form.
  • Give in another URL of the landing page where the customer will go to after the successful completion and submission of the form.
  • Click on Next to proceed further or else click on Cancel to stop form creation process.
  • Get a Preview to the form created.

• • Further customize the form by making changes in the Source code.

• • Click on Edit section to make more changes in the text of the form.

• • Click on Direct Link to copy paste the code into the website back-end.

• Click on Download option to open the form HTML page. Or else, click on Back to recede.