CRM or Customer Relationship Management is time-tested software, which is not just the application of technology but is also a strategy to learn more about your customer’s needs and behavior in order the build a stronger relationship.
However, as it is true that getting an easy to use CRM for your SMB too early is a wrong thing, similarly you can inflict a negative impact on your business if you buy CRM and its implementation gets too long.
Even CRM guru Paul Greenberg the writer of the bestselling book “CRM at the Speed of Light” admits that it can be an accepted fact, like many others, your business may not be ready for CRM, for if that is the case, you will be wasting your money and efforts if you adopt easy to use CRM for your business growth.
So, is your business ready for this business growth technology and tools?
To find an answer to this critical question, here are 3 indicators that can guide you to understand whether you should buy an easy to use CRM for your business right now or your company needs to grow further till you adopt this business growth technology for earning even better revenue.
1. Are You Losing New Sales?
Selling would have been a lot easier if none of the companies would have lost in their selling process. However, if you are losing sales because your lead and customer information got misplaced, or you failed to follow-up because your CRM database is disorganized, or your sales team is spending more time updating and managing their Excel spreadsheets than selling, then it is high time you should move towards implementing an easy to use CRM for your company.
At the most basic level CRM is a tool where you can store all leads and customer information in the CRM database that allows the user to collect, store and use the data for alerts and future sales and customer service activities.
CRM also allows rapid access to all collateral materials as and when they are needed, understand where sales may be going wrong, and find an immediate solution to the problem.
So the answer to what is CRM can be summarized that CRM software is a technology that helps in performing actions that are hard to do with a pure manual, spreadsheet-based approach.
2. Are You Loosing Existing Customers?
Apart from gaining new customers, CRM is even more valuable when it comes to retaining existing customers. Hence, if you are losing existing customers because of failure to follow-up, it is the time that you must introduce ‘Sales Force Automation’ or SFA with the help of easy to use CRM, into sales and customer service operations in your company.
3. Is Your Customer Data Too Large?
The longer you retain your customers, the more you know them. However, it is impossible to carry all the details of your customers, such as their payment terms, buying patterns, things they respond to, and even their personal information and others, in your head.
Therefore, when your organization needs to remember the large volume of data about your leads, prospects, and existing customers, it is the time that you need a CRM database to keep your entire information safe in one central repository.
Although implementing CRM can be challenging, but if you are losing sales for any of these above scenarios, it is the time you must understand what is CRM, and adopt this most popular business growth technology for optimizing your organization’s sales and customer support efficiently.