No matter what industry you belong to, referrals are the key to dominating your competition.
This is because there is simply no better approach for finding qualified prospects to fill your sales pipeline in your easy to use CRM software.
According to Nielsen Holdings Inc., 92% of consumers in the US market trusts referrals from the people they know.
Moreover, in a report published by MarketShare, it has been stated that word-of-mouth can improve the effectiveness in marketing by as much as 54%, and by using referrals as a part of regular marketing strategy businesses can see their conversion rates growing up by 70%, along with 69% faster deal close time.
Therefore as the numbers show, consumers trust referrals. Since hearing positive things about an offering has a significant impact on the decision making of the consumers.91% of customers want to provide sales referrals, but unfortunately even less than 11% of sales reps ask for it.- Nielsen Holdings Inc. Click To Tweet
Hence, here are few proven and time tested strategies to step up your referral game and drive business growth in organizations of all kind and size.
Commit to Asking For One Referral Every Week
According to statistics published by Nielsen Holdings Inc., it showed that more than 91% of customers want to provide sales referrals, but unfortunately even less than 11% of sales reps ask for it.
Therefore, if you are already prospecting as a sales rep asking for just one referral every week should not be an overwhelming task.
Create a follow-up sales strategy to bring in referrals by creating reminders in your easy to use CRM software .
Try to snag one new customer every week, although which contacts you must reach out to all depends on timing.
Time Your Ask Right and Create A Follow Up Schedule
Just like sales, referrals are required to be timed and primed correctly. It has been observed that salespersons who actively seek out referrals bring in 4 to 5 times more business than those who do not explore this market.
Here is how a typical referral asking timeline should go:
Keep communicating with your customers using an easy to use CRM software and reach out personally at least once every other month to stay on top of their mind.
Get Specific About What You Want
Referrals come in several different forms. However, all referrals must contain just one vital information: To personally recommend and vouch for your ability to solve a problem as promised to the customer.
Here are types of referrals that you can ask for:
For any types of referrals give your customers all the details that you need in their referrals so that it becomes easy for them to fill in the blanks instead of getting too overwhelmed by the task.
Take Advantage Of Email Templates
Do not waste your precious selling time on sending these repetitive ‘requests for referral’ emails. Instead, create templates for each stage of your referral follow up program in your easy to use CRM software just like you would have done with your normal sales funnel after selecting the contacts from your CRM database.
Set up an automatic drip email campaign using SFA (Sales Force Automation) in your easy to use CRM to trigger a series of messages for the customers you are seeking your referrals from.
You can also always try asking a few questions in your referral follow up program’s emails as asking one to three questions have more than 50% greater chances of being replied to than those without.
Here is a list of few questions that you may want to close your emails with:
Of course, it must be remembered that none of this is achievable without a robust and easy to use CRM in place, like ConvergeHub which can perform this works for you seamlessly.
Show Your Appreciation
Finally, although customers refer more out of wanting to help both you and their contacts, nevertheless do not forget to offer a small token of appreciation for their efforts (especially when their referral turns into a sale).
You can also create a referral incentive program for your customers that may offer them a chance to enter a drawing for a discounted subscription/fee for your services, or a free product or even larger gift cards like a ticket for a vacation or an event.
Creating referral programs using your easy to use CRM software for customers in your CRM database is a secret to growing your brand awareness without spending much resources or money to do so.
Remember, you can never lose a sale for asking for a referral, but you can surely lose revenue and business and leave money on the table if you do not ask for one.