Alexa ConvergeHub RingCentral Integration, Smart Call Management

RingCentral – ConvergeHub Integration

Integrate with RingCentral to make and receive phone calls with ease from ConvergeHub platform

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RingCentral Features

By integrating RingCentral with ConvergeHub users can dial and log calls through RingCentral inside the CRM in a smarter way to enhance the productivity and enrich customer interactions. This integration between ConvergeHub and RingCentral is perfect for small businesses who want to have a reliable voice service inside their CRM and efficiently manage customer phone calls.

convergehub integration

Quick call from the listing page

Call up your leads and contacts now, by clicking on the “phone” icon on the listing page of ConvergeHub CRM. Initiate call from the ConvergeHub Platform to your mobile and then to the customer's mobile number.

Call history

In your ConvergeHub CRM leads sub-panel, you can easily view the timeline of all your call history for an easy reference and analysis of your calls. You can even find the duration of the call along with call status.

convergehub integration
convergehub integration

Call Report

Get your day-to-day call report agent wise from ConvergeHub CRM to monitor the performance of your agents and plan an effective call campaign and sales-push accordingly.

Setting up RingCentral Integration in ConvergeHub

1.Navigate to “App Store” or simply search “RingCentral” in App Store

ConvergeHub CRM offers a plethora of apps in our App Store, which supports third-party integrations with the CRM. The App Store is the place where we keep on adding third-party apps that help in making seamless collaboration with other necessary business tools. To enter App store you need to click on “Admin Settings” under your user profile and then enter App Setup, which shows the App Store.

convergehub integration
convergehub integration

2.Click on the RingCentral App setting for the requisite setup

For seamless integration with RingCentral click on the Settings button, this will open up a pop-up. If you have a pop-up blocker in your web browser, then allow the pop-ups from ConvergeHub.

3.Click on “Connect” for a particular ConvergeHub user

For connecting with RingCentral click on the Connect button, which will open up a RingCentral pop-up. (If you have a pop-up blocker in your web browser, then allow the pop-ups from ConvergeHub.)

convergehub integration
convergehub integration

4.In the new tab, input the RingCentral number, Extension (Optional) and Password and then click on “Sign In”

Providing the necessary authorization (RingCentral number, Extension (Optional) and Password) will get you linked to the app.

RingCentral Integration How-To

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