Three Customer Service Techniques that will dominate 2015

We all know that customer acquisition is ten times more costly than customer retention. This is precisely why every company is more driven towards retaining its existing customers. However, considering the needs of the customers that is very dynamic, customer retention strategies that work today does not necessarily hold value tomorrow. Read further as we provide you three customer service trends that will be the most popular in the year of 2015.  Read More

customer service technique



Top New Year resolutions for Small Businesses (Expert Point of View)

If you own a small business, now is the time to reflect on the year gone by, and plan how you want this year to be for your business. In this blog, we take the viewpoints of John Laforet (Principal at Broadview Strategy Group, a communications firm) on New Year Resolutions for small businesses. Learn his expert point of view on the best of small business New Year resolutions for 2015  Read More

Top New Year Resolutions



Three most popular New Year Resolutions of Small Business Owners

With the curtain down upon 2014 and New Year festivities to an end – the focus is back on business. However, chances that are that most businesses will be in a trap. Reason being that amidst all this New Year hula-hoop, they’ve missed out on forming business resolutions. If you are a business owner, then making resolutions for this year should definitely rank high in the to-do list. This blog teaches you three TOP New Year Resolutions that feature high in the list of every small business owner.  Read More

Small Business Resolutions



Forrester Research suggests FOUR Customer Service Tips

Delivering a winning customer service has become a quandary for every business. Thanks to the sudden spurt of communication channels and touchpoints - Customers have become omnipresent and companies are finding it difficult to tackle them in all the avenues. So do we take it for granted that the gap between customers’ expectations and the service will always be huge? Certainly, No In this blog, learn four most compelling tips on customer service suggested by one of the top international research bodies (Forrester).  Read More

Customer Service Tips



Top Six trends of Customer Service in 2015: Forrester Report

Planning your customer service strategy for 2015? You are not alone. It’s that time of the year when most companies are busy reviewing their progress, identifying how they performed till now, and accordingly updating the business plan with the new strategy. And while they do all this – one question keeps hovering in their mind – what 2015 holds in store for them? If only they get a few hints and insights, the planning for the coming year will be far easier and effective.  Read More

Trends of Customer Service



FOUR reasons why small businesses fail to grow

Surprisingly, on one hand while the numbers of new businesses continue to grow exponentially, on the other very few of them actually make a mark. Most often it’s not because of the lack of resources that make the SMBs hit the wall but the result of minor organizational glitches that do the harm. Read the blog as we give you top four factors that prevent the small and medium businesses to expand their processes and come in level with the MNCs.  Read More

Small Business Failure



FIVE mistakes that are putting the SMBs on the back foot

Small Businesses are determined, bold, and competitive. The kind of effort and hard slog that SMBs put in is unquestionable. Then why is it in spite of this consistent effort, an astonishing eight out of ten small businesses continue to fail every year? Explaining this topic in detail, we bring for you a compilation of top five areas that the small businesses need to improve in order to come at par with their bigger counterparts.  Read More

Five mistakes of SMB



Grow your business in 2015 with these 5 easy tips

As 2014 comes to a close, it’s that time of the year when you need to plan for your business growth for 2015. Your main priority should be to review your present business performance and use these insights to plan accordingly. In this blog what we offer you are five easy tips on growing your businesses in the coming year of 2015. Simple and effective – they’ll fuel your growth and help your business to move forward fast.  Read More

Grow your business



Make 2015 the most profitable year (Use these five tips to grow your business)

Often, SMB owners see business growth planning as being synonymous with gathering funds from different sources in order to use it for their own business. Undoubtedly, a major portion of business growth is related to making new investments or expanding processes, but that not’s the only way you can grow your business. Read further as we give you five compelling tips on how you can grow your business in the coming year 2015, without struggling with your finances.  Read More

Make 2015 the most profitable year



Planning for 2015: here's the best way you can grow your business in the coming year

The end of 2014: and you’re all set to plan for the next year. Make sure you do not repeat the mistake that your competitors are doing. Cutting down the costs that often springs in the mind as the easiest tactic to business growth – is nothing but a temporary solution. Rather you need to shift your focus from these easy gimmicks to the real crucial areas of your business like – investment in right technology for increased sales & marketing.  Read More

Planning for 2015
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