Blog (CRM)

Know How You Can Protect Your Online Reputation from Cyber-threats

Posted by Glory Eke

Online reputation is everything in web-based businesses. Hence, keeping it secured from cyber threats is utmost important for the safety of your enterprise. Primarily controlling your reputation online deals with what information that is available to your customers on the Web. You can secure your online reputation and protect your customer’s sensitive data from data theft by several means. Some of the ways by which you can prevent this from happening are as follows. Read More

Outbound Communication with CRM takes your business ahead

Posted by Glory Eke

In the modern times, contact center systems have more to offer than before in terms of customer support. While multimodal approach is taken for granted in today’s world, but unfortunately, it was never the right custom to be followed in a contact centre, where agents are always challenged to meet customer’s communication expectations and needs. Read More

Skype Integration with ConvergeHub CRM

Posted by Glory Eke

We all CRM users have often faced several cumbersome situations when we have to distract our mind from the CRM platform just to make a phone call from a different telecommunication system, wishing all the while if these two applications can be merged. Read More

Double Your business Productivity In 3 Months with CRM

Posted by Patricia Jones

As business productivity is on the decline which leaves many entrepreneurs worrying about the growth of their businesses. In experts’ opinion, entrepreneurs need to look for CRM software tools that streamline the process and make them and their team more productive. Although there are several software choices available, converged CRMs top the list of best online productivity tools. This blog walks you through 5 effective ways that showcase the benefits of using converged CRM to increase your business productivity. Read More

What Account Managers Are Doing Wrong and How To Fix

Posted by Glory Eke

We all know how hard it is to find customers. Converting leads and prospects often takes more than a few days or even months. So keeping hold on the existing customers is one most important objective that we all dream of, for keeping our businesses running hale and hearty over time Read More

ConvergeHub Knowledge base Features Focused

Posted by Patricia Jones

Times have changed and so have the rules. In today’s world, digitally savvy customers seek seamless and personalized experience right from the beginning of their interaction with any business establishments.In stark contrast to traditional plain-vanilla CRMs new age converged CRM technology like ConvergeHub use Knowledge Base as a tool for handling customer support tickets. Read More

Remember Search features launch for ConvergeHub

Posted by Patricia Jones

You have have always asked for a functionality in ConvergeHub CRM that will remember your searches with a single click of the mouse. So, here it is now! Read More

How you can manage Customer Service Complaints

Posted by Patricia Jones

Everyone in business has to deal with an upset customer. The challenge is how do you handle customer service in such toughest situation? And make your customer satisfy. Read More

Box brings best File Sharing with management in ConvergeHub CRM

Posted by Patricia Jones

Box Integration with ConvergeHub CRM which will make file sharing & management easier within the crm software. Box is a document management service for businesses around the globe that lets you access and manage files from Box. Read More

ConvergeHub Feature Focus: Ad-Hoc Reporting

Posted by Patricia Jones

The ability to dissect information is important for small & medium businesses. It enables them to identify the strengths and weaknesses and accordingly strategize to rectify the loopholes. ConvergeHub CRM brings the power of business intelligence within its web application. And what makes this really helpful is that apart from the 20 built-in reports, Any small & medium businesses can generate personalized business reports or sales report, depending on their specific work demands. There are a variety of reporting components available that include summary report, tabular report and matrix formats along with pie chart, bar, line, donut charts and funnel. Read More