Blog(CRM)

18

May

How Outbound Communication and CRM Can Take Your Contact Center to the Next Level

In the modern times, contact center systems have more to offer than before in terms of customer support. While multimodal approach is taken for granted in today’s world, but unfortunately, it was never the right custom to be followed in a contact centre, where agents are always challenged to meet customer’s communication expectations and needs.  Read More

How Outbound Communication and CRM Can Take Your Contact Center to the Next Level

27

Apr

Feature Focus: 8 Essential Benefits of Google Drive Integration with ConvergeHub

Every one of us, who uses the internet, is aware of Google Drive, which is a key component of G-Suite.  Developed and launched by Google in 2012, Google Drive is a: “File storage and synchronization service, which allow the users to store files in the cloud.” It also allows the users to synchronize files across devices and offers apps with offline capability for Windows and Mac computers and iOS and Android handheld devices and smart phones. With more than 240 million active users, Google Drive encompasses an online office suite that consists of Google Docs, Sliders, and Sheets.  It permits the users of this file storage facility to collaboratively edit spreadsheets, documents, drawings, presentations, forms and more.  Read More

 Google Drive Integration with ConvergeHub

5

Apr

Feature Focus- Skype Integration with ConvergeHub CRM

We all CRM users have often faced several cumbersome situations when we have to distract our mind from the CRM platform just to make a phone call from a different telecommunication system, wishing all the while if these two applications can be merged.  Read More

Skype Integration with ConvergeHub CRM

23

Feb

New Feature: Remember Search

You have have always asked for a functionality in ConvergeHub CRM that will remember your searches with a single click of the mouse. So, here it is now!  Read More

ConvergeHub CRM Remember Search

21

Feb

Feature Focus- Knowledge Base

Times have changed and so have the rules. In today’s world, digitally savvy customers seek seamless and personalized experience right from the beginning of their interaction with any business establishments.In stark contrast to traditional plain-vanilla CRMs new age converged CRM technology like ConvergeHub use Knowledge Base as a tool for handling customer support tickets.  Read More

ConvergeHub CRM Feature Focus - Knowledge Base

25

Jan

10

Nov

Double Your Productivity In Less Than 3 Months - Here's How

As business productivity is on the decline which leaves many entrepreneurs worrying about the growth of their businesses. In experts' opinion, entrepreneurs need to look for CRM software tools that streamline the process and make them and their team more productive. Although there are several software choices available, converged CRMs top the list of best online productivity tools. This blog walks you through 5 effective ways that showcase the benefits of using converged CRM to increase your business productivity.  Read More

Double your Productivity in Less than 3 Months by ConvergeHub CRM

27

Oct

ConvergeHub Feature Focus: Ad-Hoc Reporting

The ability to dissect information is important for small & medium businesses. It enables them to identify the strengths and weaknesses and accordingly strategize to rectify the loopholes. ConvergeHub CRM brings the power of business intelligence within its web application. And what makes this really helpful is that apart from the 20 built-in reports, Any small & medium businesses can generate personalized business reports or sales report, depending on their specific work demands. There are a variety of reporting components available that include summary report, tabular report and matrix formats along with pie chart, bar, line, donut charts and funnel.  Read More

19

Sep

SkyDesktop users: ConvergeHub partners with InfoStreet and joins SkyAppMarket

ConvergeHub CRM has joined SkyAppMarket and is now available to small businesses using in-browser cloud app platform – SkyDesktop. SkyDesktop users can choose from three different ConvergeHub editions called Lite, Professional and Premium as per their specific business requirements. Burdened with the management of sales, marketing, and customer success processes, they can lighten their load through automation in the CRM and convert more leads and build stronger customer relationships.  Read More

ConvergeHub joins SkyAppMarket

31

Aug

Work/Life Balance – How successful are you in achieving it??

Work/Life balance has become a major concern among business owners. With most of them failing to achieve it, complains of stress and health deterioration have become frequent. While there are multiple ways to resolve this, the best way to achieve perfect work/life balance is through CRM software. It actually empowers entrepreneurs to manage their business from anywhere and also automates tedious operational activities – saving much time and effort.  Read More

Work-and-Life-Balance

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