Alexa The Catalyst - Shampa's Blog

Season of Bests and Worsts

Going into December, I always feel like we have officially entered the season of Bests and Worsts.. you know… it’s that time of the year when you start seeing those important-sounding lists everywhere that proclaim to catalog the ’10 Best [something] of the Year’ or ’20 Worst [something else] of the Year’.

But the last two years were not normal years, and our lists of ‘Bests’ and ‘Worsts’ are not of usual things. For the last two years the list of ‘Worsts’ seemed to be never-ending and threatened to drown out the list of ‘Bests’ that we’ve had to look so hard to find.

But in spite of the long list of ‘Worsts’, I would like to remember the past two years as the years we learned so much.

We learned that we should not take our health for granted, good health is not guaranteed.
We learned that we should not take our loved ones for granted, our journey together is not guaranteed.
We learned that the world is still full of good people who are willing to risk themselves to do what is right.
We learned that we have reservoirs of resilience within us to adapt to tough situations and support each other.

Most of all, we learned that we are all in it together.

And as 2021 begins to wind down and we start planning for 2022, let’s not forget the lessons we learned this year.

Let’s make our New Year Resolutions and set our Goals for 2022 knowing that nothing can defeat the power of human connection.

Here at ConvergeHub, we are committed to using the power of technology to keep you connected with your prospects and customers.

December 1, 2021

Spiderman’s Rule

Uncle Ben (Spiderman’s uncle.. duh 😊) once said that ‘With great power comes great responsibility’.. and our friendly neighborhood spiderman Peter Parker took it to heart and lived by that rule..

But in real life how many of us take the responsibility that goes with our power?

The tendency to avoid responsibility is very obvious at work.. sometimes painfully so..

When we have the power to speak up, we choose to stay silent.
When we have the power to innovate, we choose the status quo.
When we have the power to lend a hand, we choose to walk over to the coffee machine instead.
When we notice a mistake and know that we should point it out, we choose to look the other way because it is “not my problem”.

And this has real consequences for businesses.

The lead that would have closed if followed up just one more time..
The customer who would not have left if the rep had looked up the info..
The product that would have better quality if teammates had spoken up about the bugs..

How would your company change if everyone decided to take responsibility for the power they have?

At ConvergeHub, we make sure that your team has access to all the data they need to take responsibility, win more sales and serve customers better.

November 18, 2021

Matter of Perspective

In our effort to pursue ‘more’ for our companies… more sales, more products, more revenue.. we often tend to neglect to look at the one thing that would help us achieve more… we don’t look at our customer’s perspective.

Maybe we’re too busy..
or too used to thinking the same way..
or too scared of what we will find if we look at things differently..
… we just carry on as if the only viewpoint that matters is our own.

But whether we are looking at our customer’s organization or our own organization, the willingness to look at it from our customers’ viewpoint can make a huge difference to our business.

So, if you are willing to step out of your comfort zone and start understanding your customers’ perspective, here are a few ways to start:

  • Just Ask – Asking customers directly for their feedback is the best way to know what they are thinking.
  • Team Feedback – Unite your team around your customers and build processes that help them gather input from customers.
  • Use Tech – Use technology that gives you a 360 degree view of sales, marketing, support and commerce, enabling you to have all data in one place.
  • Analyze Data – Gather around your data. The more you understand the data the smarter your decisions are.

Seeing the world from your customers’ eyes can literally change your world.

At ConvergeHub, we are on your team and are committed to doing whatever we can to help you understand your customers better.

November 11, 2021

58 days..

The countdown has begun..

We’re in November already and the countdown to the end of the year is picking up speed..

This is the time when our thoughts turn to the holidays, work slows down and we start coasting… waiting for the year to end..

But..
We still have 58 days to go..
We still have time..

We have time to rethink Communication. COVID forced us to completely overhaul how we communicate with each other. And we’re not going back to the ‘normal’ mode of communication again. This is the time to think about how to better manage our remote work so that we can work together even when we are far apart.

We have time to re-evaluate Technology. During this time of crisis, it was technology that helped us keep things going. Zoom meetings, Google docs, Slack channels.. all ensured that we continue to function as a team. If there was ever a time to reevaluate and invest in technology that will increase revenue and productivity, it is now.

We have time to redefine Business Process. While we were all scrambling to adapt to the changed times, the businesses that fared best were the ones that already had structured business processes. This is the time to review business processes of every department and adapt them to the new way of working.

And whatever we do, we have the time to prepare for 2022 such that we can make it the comeback year regardless of what happens in the world. So that current events don’t have the power to take the wind out of our sails again.

We still have 58 days..

Let’s not “just get through it”..

At ConvergeHub, we are on your team and are committed to doing whatever we can to help you grow your revenue through this year and next.

November 4, 2021

Scary Times?

I think Halloween has lost its scaring power. The scary costumes dripping blood and the shrieking haunted houses seem almost cute compared to what we watch on the news every day. With viruses and wildfires and climate disasters and violence all around us, who needs witches and monsters to be frightened?

But with so much doom and gloom all around, it is easy to miss the good news…

The worst of the pandemic is over.
The economy is growing again.
Consumer spending is increasing.
Businesses are bouncing back.

But while businesses are reopening, we are not going back to the pre-pandemic mode of doing business anytime soon. The ‘new normal’ has now become normal.

So how is your business adapting?
Are you on track to meet your goals this year?
Have you started thinking about your plans for next year?

If you would like to use Technology as an advantage in 2022 that will help you differentiate your business and gain a competitive edge, this is the time to go for it.

At ConvergeHub, we are committed to ensuring that you can use technology to continue growing your business even when times are scary.

October 28, 2021

Which of these bottlenecks is holding you back?

One of the main challenges that entrepreneurs or business leaders face is growth bottlenecks.. your business seems to plateau at a certain point and doesn’t grow any further..

Do one or more of these issues sound familiar?

  • Sales reps close the ‘easy’ one-call deals but fail to follow through with leads that need more work
  • Marketing and Sales teams are constantly at war regarding leads generated
  • Customer Support is a hit-or-miss proposition, with unclear outcomes
  • Not having a clearly defined customer lifecycle strategy
  • Your CRM reports are basically useless because no one is recording information consistently

ConvergeHub helps businesses break through these bottlenecks by creating a single source of truth of Customer information for all your current and future customers.

October 21, 2021