Posted by Patricia Jones
We have completely revamped the ‘Cases’ module. Unlike what you experienced till now – this is a whole NEW functionality that has come your way!!!
Automatic formation of cases in ConvergeHub
Customer complaints/service requests will get automatically forwarded to your specified email address and then generated as ‘Support Tickets’ within the CRM application. Once this is done, the customers will get notified about it through email.
Automatic assignment of cases
You can select an agent to whom all the support tickets will get assigned to. The agent will get an email notification regarding the same. Depending on the convenience, the agent can log into ConvergeHub to respond to the ticket or reply directly from the mail itself.
All the conversations happened between your company and customers will get listed as threads in one page. Anytime Anywhere – you can get an exact view of the case details and the conversations taken place. This will increase business productivity, eliminate double data entry and ensure that complete information on customers’ cases is captured and accessible across the department and management.
We want to hear your comments. What did we do well? What can we do better? Whether you want to compliment or provide feedback – your comments are welcomed and valued.