Posted by Patricia Jones
A while ago, we mailed the Feature Release Update to all our users on the three new functionalities launched: View File (without Collaboration) under Library; Multiple Assignment of Leads and Direct Transfer of Comments under Import. With the Feature Release just a short summarized version of these updates, we are now giving you a detailed glimpse at what to find new in the ConvergeHub Application.
Till now, the only way to view files uploaded by other users was through collaboration. However, now users can automatically view files uploaded by their teammates, if they are related to it.
Example – Upload a file related to a lead. Now the sales rep who has been assigned that lead can automatically view the file in the sub-panel in the Lead Details Page. The sales rep does not have to wait for you to share the file through collaboration in order to view it. This means, a lot of time/ work saved for you and your teammates.
Importing contacts into ConvergeHubjust got better with the multiple user assignment option. Now you do not have to manually assign the imported contacts to different reps.
During the time of importing contacts, you will get two options:
Upon selecting the second option, state the field in the CSV file which you want the CRM software to follow.
Example – you have an ‘Assigned To’ column in the CSV file that mentions the to-be assigned reps’ name for each contact. Based upon the data given in the column, ConvergeHub will automatically direct the contacts to the reps mentioned beside them.
No longer,you have to manually write down the comments (if any) under each imported contact. ConvergeHub is now equipped to transfer the comments as well while importing contacts through CSV files.
We have revamped theCustom Fields interface designto provide the users with a better performance experience. Check out the Custom Fields option right now and view the improved difference.
(Currently Custom Fields option is available to the subscribers of ConvergeHubPremium version.)
This Feature Release has been kept light with primary focus on just three modules – Library, Import and Custom Fields. Special attention has been given to make the transition to the updated version – simple and effortless!
More major feature changes in ConvergeHub Customer Engagement Platform are scheduled to come soon. Watch this space for all the updates. For now, do share in your feedbacks, reviews and suggestions about the changes made. Did we miss anything? Leave a comment and let us know.