Blog(All)

9

Mar

Sales Pipeline Management - Expert Point of View

In sales, driving prospects from initial interest to conversion is challenging. To ease out the process, sales pipeline is required that empowers the sales agents to track the progress of the leads in the sales process and modify the approach accordingly. However, to get optimum benefit out of the sales pipeline, it is essential that it is properly managed. In this blog, we discuss three easy ways on how sales pipeline can be managed and optimized for maximum returns.  Read More

Sales pipeline management

7

Mar

Dealing with an ineffective Sales Force Automation module in the CRM?

Sales Force Automation module integrated within CRM has been no less than a boom to the small and medium-sized businesses. Relieved from the annoyance of handling two separate standalone systems, they have one integrated platform to merge sales with other business process. But the recent times show a conflicting picture. There has been a steady increase in the number of instances where CRMs have fallen short with their SFA modules. This blog shows you WHY?  Read More

Sales force automation module

6

Mar

How New-Age Cloud CRM Is Changing the Role of Sales Professionals

New-Age CRM tools no longer concentrate only on post-sales customer relationship management. They involve the complete customer lifecycle journey (CLJ) right from lead to a customer. In this entire process, sales form a crucial part. Resultant of which, majority of the modern Cloud CRM solutions offer sales force automation modules. So how does this affect the companies? Is there any alteration in the sales process? Let’s find out:  Read More

Cloud Crm

25

Feb

Your customers have moved across to social channels for service. Have you?

Year or two ago 62 percent businesses thought they could do without social media. Today all of them have an active social media service channel. That’s because whether the customers are younger tech-savvy ones or not, social media phenomenon is on all. And as a company, you need to target this dynamic ground for more customer acquisition and retention. This blog explains the importance of social customer service and gives an easy way out to start delivering it.  Read More

Social channels for services

23

Feb

Your Best Practices for Customer Engagement

The last few years has seen an unprecedented rise of social media and new communication channels. To aggravate the matter further, customers nowadays have a limited attention, considering the stream of constant information they get bombarded with. All these factors together have made it a challenge for the companies to fruitfully engage with the customers. This blog discusses FIVE key ways of customer engagement that can empower companies to reach out to customers, engage them and ultimately achieve conversion.  Read More

Customer engagement

19

Feb

The Guide to Social Customer Service

While few years ago social media was rarely a blip in the business sphere, today it is the prime medium for customer service. Now it’s no longer a question whether or not to use social media – it is all imperative. The businesses, who have embraced this trend proactively, are the real winners. For the rest, this is your chance to compete with your counterparts. Check out this guide and learn how you can deliver customer service through social media.  Read More

social media customer service

17

Feb

How to do a holistic omni-channel customer engagement

A study points out that 60% of the customers use at least 8 "touch-points" when it comes to communicating with a company. Obviously, it is a BIG challenge to coordinate all these touch-points and streamline the interactions together to deliver a seamless, integrated experience to the customers. This blog delves upon the concept of cross-channel customer engagement and further discusses how the companies can adopt an integrated approach to successfully engage with customers across several touch-points.  Read More

Omni channel customer service

16

Feb

Follow three tenets to raise your social customer service game

Social media is the leading medium for customers to voice opinions about companies and their products or services. As a result every company is hell bent on delivering social customer service. But only few are successfully managing to do so. Why? Expectations of speedy replies and immediate attention which requires a systematized approach from the companies’ side. This blog discusses the three tenets of social customer service that can be used to implement a successful social customer-service plan:  Read More

social customer service

14

Feb

How can you make the first meeting (date) with your potential customer valuable?

It’s the quandary of every business: How to impress the potential clients in the first meeting? After all, there’s a lot that goes into striking the right chord with the client. However merely projecting the products and services is not what sums up. In fact that’s the worst approach that any business can adopt. So what to do? In this blog what we give you are three simple ways that you can follow to make your first client meeting valuable. Read, understand & implement to see the difference!  Read More

First meeting

13

Feb

This Valentine Week: Jazz up your relationship with the customers

In today’s fast-paced technological age, maintaining an engaging relationship with the customers often takes a backseat. While most businesses do promise of continuous communication with the customers, most often it just ends up in only blabber and no action. Result: strained customer relationships If you identify yourself with the above situation – then we have the right remedy for you NOW. Read this blog and get some easy tricks up your sleeve to ‘Jazz up your relationship with the customers’  Read More

valentine week
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