The of late rapid outbreak of COVID-19 across the globe implies that the human race is now faced with living in an uncertain, undeniable, scary and distracted time.
Now, while the far-fetching impact of this new challenge on both society and economy is still unknown and so sales and business do not have to immediately succumb to the pressure.
As a matter of fact, with the right easy to use CRM software and business growth technology solutions many businesses do not have to close down or reduce their outputs at all.
Rather CRM is a cutting-edge tool that can empower businesses to support their teams with remote working facilities which implies businesses can conduct their operations as close to usual as possible even during this COVID-19 Pandemic times.From customer service and email marketing to personalization, companies now expect to be able to connect platforms and technologies with customer data, in order to provide a more personalized experience. - SuperOffice Click To Tweet
Nevertheless, this technology does not take into account what personal trials your team members and employees might be going through, and therefore training any team in this time will be a challenging task. This is because it really makes sense with a constant cascade of news practically spelling out economic meltdown, not to mention the concerns people are having over one’s own health and the well-being of their loved ones.
Even though all said and done, time is the only element that will gradually diffuse the latter concerns, sales-oriented businesses can help to ensure that their sales teams about stability in their jobs by allowing remote working, which is not only true for enterprises but even effective for small organizations and startups by implementing an effective easy to use CRM training.
So where should brands, companies and businesses start for training their teams?
As one of the most popular vendors of award-winning Salesforce Alternative CRM software solutions to help your team get acclimatized with a new remote easy to use CRM or sales tools, the ideal place to begin is by uniting your teams and getting them onboard and enthusiastic about the innovative changes in these trying times.
1. Rallying Your Team
The golden key to success in any business is having a passionate team of employees that is enthusiastic about the work they are doing, and the key to achieving this is usually through excited leaders who are able to inspire.
Now, while finding this source of inspiration at these present times, with frightening distractions by the over flooding Coronavirus news, can be a problem, nonetheless, it is possible through honest and open discussions with your teams.
Hence, for this those that are conducting training of the easy to use CRM should consider asking questions around the best possible ways to communicate with their teams.
Some of these questions might include:
• What are your biggest issues of concern right now?
• How can your role in your organization address these concerns and issues?
• How can you best communicate with your team members right now?
• What are the aspects of processes and tools that you are struggling to understand today?
These above-stated questions will enable managers and leaders to perceive the scope of distraction and the amount of work thereby necessary for training, even before finding engaging and creative ways to communicate with their teams, based on which those conducting the CRM software’s training will be able to communicate the benefits of the chosen easy to use CRM tool more efficiently.
Doing this will not only get their teams excited about using the software but also understand the benefits of using an easy to use CRM, since if it is not done rightly teams may not opt to use the new software or even make use of it begrudgingly which can result in decreasing the adoption rate of the tool.
2. Make Easy To Use CRM Training Profoundly Appealing
While it is of utmost necessity to recognize the present stressful impact current global and regional events about Coronavirus Pandemic are having on your employees, nevertheless it does not mean that training should not be conducted.
Rather, it implies that the training of the CRM software needs to be as strategic as possible.
Therefore conduct the training by taking a step back and viewing the scopes of what you are asking your team to be familiar with.
For this some of these questions you can ask yourself might include:
• Are you try to train your team on multiple platforms and tools at once?
• Are you trying to totally change the way your team is working and overwhelming them with unnecessary and boring materials?
• Is there any way you can simplify and make their training easy?
Finding the answers to these questions are important since if remote working has not been a part of a company’s culture until now, it can be considered that the team is likely passing through a period of adjustment or facing a learning curve trying to grasp a whole new way of working.
Now as such CRM training materials will add to their burden if they are not engaging. Therefore, those conducting the training need to simplify all training materials so that they are concise, quick and reliable.
For this one of the most successful ways to train teams is to make them understand the core basics of what is CRM and provide them with post-training guides that they can learn later on at their convenience.
3. Plan For Remote CRM Implementation
Relating to the aforesaid point, those conducting the training of the software need to also make sure that the easy to use solution can be impeccably implemented offsite.
Hence, leaders need to think not only the complexity found in the CRM solution itself but even the capability of their teams to accept certain aspects of the CRM training by themselves, more so during these Pandemic times.
This right now, when the world is observing social-distancing norms can be done by using a plethora of different technologies like video conferencing which can educate in depth several aspects of the software by those conducting the training exercise, before your teams end the call and try doing certain additional exercises on their own.
Therefore, if you are the one buying the software, you must make sure that the onboarding process within the software is also simple to follow, which in return will help in considerably reducing the cost, as implementation and training of even an easy to use CRM often use up valuable time that can be easily saved by choosing the right solution once you buy CRM during these trying times.
4. Consider Existing Platforms and Their Integration Capabilities
When buying a CRM software solution, it extremely necessary that you must look at its integrational capabilities with all your existing business platforms.
For this some of the questions you can ask yourself might include:
• Will your selected CRM platform integrates seamlessly with any platform?
• Will the CRM solution present any serious issues in migrating data from your existing infrastructure or other often-uses business growth platforms?
• Is your company looking for introducing any other additional solutions in the future that you need to integrate with a CRM?
Now, looking into these factors are important since integration capabilities will undeniably add to your team’s and businesses’ capabilities in the future, since if the CRM database cannot be imported or exported between diverse platforms, it will surely spell disaster and a lot of additional work for not only the IT personnel employed in your company but even for people who manage these solutions and also your team that needs this information to do their job efficiently.
Hence while humanity at large is currently faced with a lot of societal and economic uncertainties, it does not mean that sales-oriented businesses need to give up as through engaging and effective communications, streamlined and simplified training processes, inspirational leadership, and lastly with the help of an easy to use CRM, sales teams can make a transition to remote working and continue on with business as usual.