Love advice.. for your “other” relationship 😊
Valentine’s Day is just around the corner…
Whether you are planning that perfect romantic date night with the love of your life or looking forward to spending a cozy evening at home with Netflix, Valentine’s Day gives you the perfect opportunity to think about that “other” important relationship that you have in your life – the relationship with your Customers.
Managing Customer relationships can involve significantly more effort (and are way less fun) than planning your Valentine’s Day romantic rituals.
Customers cannot be showered with attention one day of the year, and be pushed to the back-burner until the special day comes around again next year. You have to keep the magic going throughout the year and maintain that warmth in your business relationships to make sure that your Customers don’t break-up with you and run into the waiting arms of your competitor.
If you are looking to keep the magic alive throughout the year in your Customer relationships, here are 4 things you should do:
- Know your customers intimately – Have a 360 degree view of your customer data and track everything in one place.
- Make them feel important – Remember their birthdays. Send thank-you mails. Never forget a follow-up call. Ever.
- Keep in touch – Honest open communication keeps the relationship going. Keep in constant touch with your customer. Product updates, new service launched, company news,.. or even something fun.
- Listen with empathy – When issues arise, letting the grievances pile up is a surefire way of destroying the relationship. Listening to every complaint and responding quickly will make your customer feel valued.
Customer Lifecycle Management technology like ConvergeHub can help you achieve all of the above goals and more throughout the entire lifecycle of the customer.
If you would like to know more on how ConvergeHub can help you create the perfect life-long relationship with your customers, reserve a confidential consultation with one of our experts.
Or, if you like to check it out yourself, create a free ConvergeHub account here.