Does your CRM guarantee you more leads?

Posted by Patricia Jones

CRM has become an essential business tool for today’s customer centric organizations. The purpose of this software is to help businesses organize their activities around their customers and generate more revenue by doing so. A good CRM solution is a combination of many things. It not only helps in tracking customer interactions but also provides with complete sales and marketing solutions, Read More

Three key lessons for sales managers

Posted by Patricia Jones

So you have hired a whole bunch of people for your sales process; also implemented the CRM with sales force automation module; and you regularly take morale boosting sessions too. Still your sales team is not giving you the desired numbers? In spite of doing all, are you lacking somewhere? We’ll tell you – Read More

How to convert leads into clients

Posted by Patricia Jones

It’s surprising to see that even though companies collectively spend millions on marketing, the lead generation process continues to stagger. There’s a sharp mismatch of the number of leads getting generated and the number of them actually getting converted from there. One of the strong reasons for this plight is the deteriorating lead management system. This blog converses on this topic in detail and illustrates the benefits of using Modern Marketing Software for effective lead management. Read More

Customer Service Tips that Forrester Research suggests

Posted by Manash Chaudhuri

Delivering a winning customer service has become a quandary for every business. Thanks to the sudden spurt of communication channels and touchpoints – Customers have become omnipresent and companies are finding it difficult to tackle them in all the avenues. So do we take it for granted that the gap between customers’ expectations and the service will always be huge? Certainly, No In this blog, learn four most compelling tips on customer service suggested by one of the top international research bodies (Forrester). Read More

Top Six trends of Customer Service in 2015: Forrester Report

Posted by Manash Chaudhuri

Planning your customer service strategy for 2015? You are not alone. It’s that time of the year when most companies are busy reviewing their progress, identifying how they performed till now, and accordingly updating the business plan with the new strategy. And while they do all this – one question keeps hovering in their mind – what 2015 holds in store for them? If only they get a few hints and insights, the planning for the coming year will be far easier and effective. Read More

FOUR reasons why small businesses fail to grow

Posted by Patricia Jones

Surprisingly, on one hand while the numbers of new businesses continue to grow exponentially, on the other very few of them actually make a mark. Most often it’s not because of the lack of resources that make the SMBs hit the wall but the result of minor organizational glitches that do the harm. Read the blog as we give you top four factors that prevent the small and medium businesses to expand their processes and come in level with the MNCs. Read More

FIVE mistakes of SMBs on the back foot

Posted by Patricia Jones

Small Businesses are determined, bold, and competitive. The kind of effort and hard slog that SMBs put in is unquestionable. Then why is it in spite of this consistent effort, an astonishing eight out of ten small businesses continue to fail every year? Explaining this topic in detail, we bring for you a compilation of top five areas that the small businesses need to improve in order to come at par with their bigger counterparts. Read More

Grow your business in 2017 with these 5 easy tips

Posted by Patricia Jones

As 2014 comes to a close, it’s that time of the year when you need to plan for your business growth for 2015. Your main priority should be to review your present business performance and use these insights to plan accordingly. In this blog what we offer you are five easy tips on growing your businesses in the coming year of 2015. Simple and effective – they’ll fuel your growth and help your business to move forward fast. Read More

Three Customer Service Techniques that will dominate 2015

Posted by Patricia Jones

We all know that customer acquisition is ten times more costly than customer retention. This is precisely why every company is more driven towards retaining its existing customers. However, considering the needs of the customers that is very dynamic, customer retention strategies that work today does not necessarily hold value tomorrow. Read further as we provide you three customer service trends that will be the most popular in the year of 2015. Read More

Feature Focus: 8 Essential Benefits of Google Drive Integration with ConvergeHub

Posted by Glory Eke

Every one of us, who uses the internet, is aware of Google Drive, which is a key component of G-Suite. Developed and launched by Google in 2012, Google Drive is a: “File storage and synchronization service, which allow the users to store files in the cloud.” It also allows the users to synchronize files across devices and offers apps with offline capability for Windows and Mac computers and iOS and Android handheld devices and smart phones. With more than 240 million active users, Google Drive encompasses an online office suite that consists of Google Docs, Sliders, and Sheets. It permits the users of this file storage facility to collaboratively edit spreadsheets, documents, drawings, presentations, forms and more. Read More