Three Customer Service Techniques that will dominate 2015

Posted by Patricia Jones

We all know that customer acquisition is ten times more costly than customer retention. This is precisely why every company is more driven towards retaining its existing customers. However, considering the needs of the customers that is very dynamic, customer retention strategies that work today does not necessarily hold value tomorrow. Read further as we provide you three customer service trends that will be the most popular in the year of 2015. Read More

Feature Focus: 8 Essential Benefits of Google Drive Integration with ConvergeHub

Posted by Glory Eke

Every one of us, who uses the internet, is aware of Google Drive, which is a key component of G-Suite. Developed and launched by Google in 2012, Google Drive is a: “File storage and synchronization service, which allow the users to store files in the cloud.” It also allows the users to synchronize files across devices and offers apps with offline capability for Windows and Mac computers and iOS and Android handheld devices and smart phones. With more than 240 million active users, Google Drive encompasses an online office suite that consists of Google Docs, Sliders, and Sheets. It permits the users of this file storage facility to collaboratively edit spreadsheets, documents, drawings, presentations, forms and more. Read More