Killer Strategies On Email Customer Engagement Policies That Can Fuel Business Growth

Email marketing is most probably the most popular customer engagement strategy and the most widely used terminology of today’s digital marketing world. Thanks to the rapid swell in internet usage across the globe, this term has become nowadays a familiar word even for ordinary people living around us. In fact, email marketing is the hottest and the most potent trend in the digital marketing field which can make or break any brand’s presence in the marketplace. This is because email marketing when done with the help of an easy to use CRM software, is not only budget-friendly, but it is an effective digital marketing practice, which has undoubtedly become any digital marketer’s weapon of choice to make their brands stand out in the crowd.

Email marketing is most probably the most popular customer engagement strategy and the most widely used terminology of today’s digital marketing world.
Thanks to the rapid swell in internet usage across the globe, this term has become nowadays a familiar word even for ordinary people living around us.
In fact, email marketing is the hottest and the most potent trend in the digital marketing field which can make or break any brand’s presence in the marketplace.

Nearly 60% of organizations increased IT spending in 2020. And it remains the same in 2021. Click To Tweet

This is because email marketing when done with the help of an easy to use CRM software, is not only budget-friendly, but it is an effective digital marketing practice, which has undoubtedly become any digital marketer’s weapon of choice to make their brands stand out in the crowd.

What about- Assurance of Success

For boosting customer engagement of any brand, email marketing as a strategy holds immense importance in a sender’s or user’s life. Nevertheless, this process is not entirely faultless nor reliable. This is because the senders of these emails may need to face some unpleasant experiences at times since recipients of the emails can tend to unsubscribe to the list or change their registered email id or even the email that you send can inadvertently land into the recipient’s spam-box.

Hence, since these paramount challenges can often remain there, as an email marketer, you are required to come up with a spotless email marketing strategy to overcome these trivial yet of consequence hurdles and find success over time.

Build your Email List

Any weathered email marketer well understands why building a potential database of their customers with the help of a business CRM is a critical urgent cry.

Now, if you as an email marketer have a long list of subscribers who are all enthusiastic to know more about your brand and your offerings, it can be a boon for the marketer, as the mindset of the recipients is the ultimate factor for deciding the success in sending the emails to your customer base.

Hence, in other words, the efforts of an email marketing strategy for boosting customer engagement can go in vain overnight, if the recipients of the email are reluctant to open and view through the emails shared by your company.

In fact, a fall in open rate while doing email marketing can not only affect your CTR (Click through Rate) but it will also increase Bounce Rate whereby your overall customer engagement strategy may come to a standstill.

Now to grow your email list, you can use lead magnets and opt-in forms, which are the two most essential elements that work hand-in-hand to help grow and sustain your subscribers list substantially over time.

Time of using Email Marketing

Even though to most in common, email marketing might sound simple, however in reality only the digital marketer understands how hard it can be if the sense of creating perfect timing is found to be missing from their email marketing plans.

This is because as one of the most popular vendors of small business CRM software, we know that a sender of the email must have a clear understanding of when to start sending emails to increase customer engagement activities.

Therefore, here are a few important practices which any email marketer must adhere to while sending their emails which are mentioned below:

  • As personalized mailer contents tend to find more views and thereby customer engagements, try to personalize the communications that you have with your prospects and customers.
  • Since the main motive behind pursuing an email marketing practice is to let people get aware of what kind of offerings that your brand provides to the consumers in the marketplace, hence try to deliver messages in such a manner that it will help to enhance brand awareness among your consumer base.
  • Take out time to invite your email subscribers to provide their personal information once they are receiving your emails, and so brainstorm and come up with unique ideas that can be beneficial to your subscribers, since you will only get your desired information from the consumers if they find your click-bait plans too tempting to resist.
  • Lead nurturing is another important factor for conducting a successful email marketing strategy that boosts customer engagement. Therefore see that your users remain happy with the type of content that you are sending to them (which must be useful and pertinent) that can solve their pain-points and issues.
    Hence, as email marketing can do wonders in relation to your content management strategy, email marketers can use this tool to share relevant assets, case studies and articles to provide a more realistic approach to his or her email marketing skills.

USEFUL EMAIL MARKETING STATISTICS THAT CAN SURPRISE EVERYONE:

  • More than 86 percent of marketing professionals prefer email as their primary mode of communication.
  • A well-researched email copy can fetch more than 47 percent higher CTR.
  • Emails that include emoji(s) fetch higher than 56 percent open rate than any normal emails.
  • More than 60 percent of marketers believe that email marketing when done with an all in one CRM software can bring in more ROI without investing an excess amount on other business growth technologies.

Conclusion

Do you know according to Google there are more than 3.8 billion active users across the globe who uses email to stay in touch with others?

Therefore, you see, it is too simple to understand why email marketing is one of the best digital marketing strategies nowadays that can really boost customer engagement without allocating more budgets.

It has been found in research that email generates 3,800 percent ROI in general, and for that, all that a marketer requires is access to an email marketing tool like a marketing CRM and the list of subscribers to make it a success any day.
Additionally, as this same research also states that emails are capable of fetching 40X more traffic in comparison to social media platforms like Twitter, Instagram, LinkedIn or Facebook, hence building a proper email marketing strategy can not only boost customer engagement but also increase the turnover of your organization rapidly.

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Six ‘No Regret’ Moves Of Customer Engagement Solutions For Small Businesses

Customer engagement solutions and strategies are the key objectives that need to align with the vision of your organization. This is because according to research done on customer experience management it shows that more than even 63 percent of consumers say the businesses must consider getting to know their customers better as their top priority in modern times. Therefore, having a strong focus on engaging with the consumers and customers of your brand and thereby delivering appropriate customer experience across all touchpoints in the customer journey should be the prime objective your business should aim to achieve nowadays.

Customer engagement solutions and strategies are the key objectives that need to align with the vision of your organization.
This is because according to research done on customer experience management it shows that more than even 63 percent of consumers say the businesses must consider getting to know their customers better as their top priority in modern times.

72 percent of businesses believe that improving customer experience is their top priority nowadays. Click To Tweet

Therefore, having a strong focus on engaging with the consumers and customers of your brand and thereby delivering appropriate customer experience across all touchpoints in the customer journey should be the prime objective your business should aim to achieve nowadays.

In the era of the internet digital customer experience is an important part of any businesses’ strategy that contributes to the success (or even failure at times) of the overall brand experience of any company, since if the experience is good, it is imperative that customers are most likely to become loyal customers and repeat purchasers of your offerings.

Hence in order to meet the demanding customer experience of modern times, having a sound customer engagement solution and strategies is essential for all businesses, especially small businesses and startups who are more in need of rapid growth.

What is a customer engagement strategy?

Now for a layman, customer experience strategy is defined as building long-term relationships with the customers by understanding their journey with a brand and focusing on how they interact with their business across multiple interactions- both online and offline.

According to research done on this subject, it has been studied that more than 72 percent of businesses believe that improving customer experience using customer experience solutions and tools like an easy to use CRM software is their top priority nowadays.

This is because, supporting customers through digital engagement channels aids in fostering not only brand awareness, but it even helps in building strong customer loyalty and nurture the customer-business relationship for acquisition to the retention of the customers.

Hence it is needless to say that brands that create a customer engagement plan which focuses more than other things on value creation are the ones that can provide a meaningful and end-to-end customer experience, which can be acquired by providing great content and prompt support to the customers.

Hence broadly speaking, Customer-Brand-Engagement (CBE) or Customer Engagement (CE) is a customer’s relationship with any business, which explores the quality of that relationship (both positive and negative) and how customer participation occurs or how often it happens with the brand.

Therefore, the dimensions of the CE can include:

  • Longevity- The length of time over which the interactions are spread with a brand.
  • Proactiveness- Whether a customer engages with a brand of their own, without any prompting.
  • Repetition and frequency- Whether the interactions are sporadic and varied, or frequent and similar in form.
  • Context- The situation when the interactions happen (for example, during consideration, post-purchase or only when promotions happen, and more).
  • Volume- The number of interactions that take place over the whole customer lifecycle with any brand.

What does customer engagement look like?

Before we discuss the six ‘no regret’ moves of customer engagement solutions, let us understand that CE can be both general and also selective.

This means customers might get engaged with your brand and business at different levels.

For example, for some customers, it might happen at the product level, like a new business CRM buyer joining a cloud-based CRM adopter’s group on Facebook, or for others, it is at the level of the brand, like an Apple enthusiast patronizing their preferred brand’s promotions and offerings.

Customer experience can also be quite abstract or highly specific like a consumer expressing their preference for Visa or Master Card or a customer patronizing a particular branch of a retail brand in their region because it is better managed or more welcoming than others.

Therefore this being said, here are six examples of what world-class customer engagement solutions might look like in practice, which includes:

1. Resolving a complaint

An unhappy customer reaches out to ask or provide feedback for a problem to be remedied. Now, irrespective of whether they lodge their complaint via email or in a public forum can be a telling measure of the customer’s sentiment and loyalty for your brand. This is because, particularly if a customer cares enough to make a complain, it can be considered as a valuable break to close the experience gap and gain the loyalty of the customer by exceeding their expectations.

2. Responding with a comment on Facebook

A customer sees an ad for an offering they have recently bought and might add a comment along with the lines of “this is exactly the thing I was telling about Patricia!” or “bought two of these but have no idea how to use.”

Now, this is a word-of-mouth advertisement that reflects positivity or negativity and for the brand, it can act as a form of social proof, which can help bring more engagements, if responded promptly.

3. Answering reviews on a third-party site

A customer waits for hours on hold, and while the minutes pass, leave a one-star review on a third-party site like TrustPilot, or G2.

Now in this scenario, even though the customer might be a Detractor of the brand, however unlike social media they are not sharing their opinions with their relatives and friends in their sphere of influence, and are rather doing it anonymously, which can be resolved with proactive support to the customer from the brand.

4. Encouraging participation in loyalty programs

A customer signs up for a brand for a loyalty card that they wish to collect for harvesting points on future purchases. Now the moment a customer signs up and enjoys collecting points and achieving rewards, it becomes a secondary motivation on the part of the customer in itself.

It is natural, they will choose your brand above others since they can collect points with you and not with others.

5. Asking for suggestions, ideas, and requests on a brand’s social spaces

A loyal customer of your brand, comments of your Instagram post asking when and if you will be restocking a product they love.

They might even make contributions like “can we have a gift set with this” or “would love to see this in red”, which shows that the customers are interested in providing ideas and suggestion which if answered properly and at the right moment can increase your engagement with the customers and bring in more revenue.

6. Promote the use of online support and customer service

A subscriber to a SaaS platform like QuickBooks CRM software or a CRM that integrates easily with online accounting software like QuickBooks wants to know how to use the tool to solve a specific data transfer problem. Nevertheless, unable to find the answer in the product’s knowledge base, the consumer contacts customer service via live chat to ask for suggestions and is referred to a product specialist who answers the question.

This is an example of somebody engaging genuinely with a service they have already paid for, and is therefore expected to have an enhanced experience and increased customer engagements as a consequence if they are responded instantly.

Conclusion

Remember customer engagement is the ultimate key to conversion and upselling opportunities in this digital marketplace.

This is because irrespective of how good is your offer or how deeply your products and services can benefit the customers you as a brand need to instigate and nudge the customers and make you home in their minds, and the only way you can do it in business is making your customers get engaged with you using effective techniques and also including them in your marketing strategies.

Therefore this post is all about helping your small business to get a grip on these six customer engagement solutions and strategies from us as one of the most popular vendors of Salesforce Alternative CRM tools, which can help to bring in more customers who shall remain loyal to your brand.

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