Year: 2022

If you’ve been involved with any type of organization for any period of time, you know how hard it is to build relationship with your customers.

Customers are busy running their companies and lives.

You are busy closing new sales.

You get customers the product or service they need.

And hope that your customers pay on time so that you close the sales and revenue grows.

That’s all there is to it.

Where is the time or need for building relationships, right?

Ummm… not really.

Not if you care about repeat business.

Not if you want to get referrals.

Stat after stat show that it costs 5 times more to get new customers than to keep old ones.

And customers are 77% more likely to go with a new product when they hear about it from family and friends.

So building that relationship with your customers is extremely important.

Building relationship does not necessarily mean that you have to know their next vacation destination, or their favorite place to eat, or where their kids go to school,..

But building relationship does mean answering questions and resolving issues quickly and efficiently.

Having open communication – processing orders quickly, sending frequent status updates, providing a way for them to track their own information – go a long way in building these business relationships.

And that is where Customer Lifecycle Management CRMs like ConvergeHub comes in.

ConvergeHub not only helps you close new sales, but also provides a way for the customers to contact you if they have a question, and gives you an easy way to get back to them quickly and efficiently, which is essential for building solid relationships with your customers.

If you would like to know more about how ConvergeHub can help you build better relationships with your customers, go ahead and reserve a confidential consultation with one of our experts.

Or, if you like to check it out yourself, create a free ConvergeHub account here.

There is something magical about a brand New Year.. don’t you think?

We complete one trip around the sun and begin another trip.
It’s almost as if before we embark on another new journey, we get the chance to pause and think about our destination… where do we want to go? why do we want to go there? how do we get there? what do we do once we are there?

And while we answer those questions for ourselves, it is important to also answer those same questions for the organization, department or team that we lead (even if it is a team of one). What are the goals for our company this year? Why is important to achieve those targets? How will we achieve them?

To plan for the brand new year ahead of us, here are a few things we need to think through for our company:

• Subtract – What do we need to eliminate from our organization? Is it negative mindset? Overly competitive work culture that does not encourage team-work? Unnecessary waste of time or resources? Decide what is holding us back and what we want to remove.
• Add – What do we want to add? Maybe new processes? Focus of customer experience?
• Multiply – What do we need to multiply in our company to achieve our goals? Maybe implement new technology that will multiply productivity? A shift in mindset that increases revenue growth?

It is important to remember that we don’t necessarily have to do one hundred and eighty degree turns in most areas. It is more likely that we need to make smaller adjustments to what we do now and increase our commitment to act on our goals.

If you would like to know more about how ConvergeHub will help achieve your goals and grow your organization in 2022, go ahead and reserve a confidential consultation with one of our experts.

Or, if you like to check it out yourself, create a free ConvergeHub account here.