Tag: Easy to use CRM

5 Ways To Increase Sales Productivity With Mobile CRM App

Every company wants their salespeople to be successful, which means- close more deals.
However, as the completion rises, it is crucial for your sales reps to remain on the top. So how do you do that? What can you do to improve the conditions of your sales and support people, with mobile CRM app so that they can close more sales?

Statistics have proved that easy to use CRM can become one the greatest productivity booster for your sales team.

Mobile CRM increases sales volume and business growth by 15%. - Nucleus Research (2016) Click To Tweet

Sales and marketing CRM platform can not only save hours out of your busy week but also help manage and follow up on your prospects and leads.

According to a study by Gartner, a well-implemented and affordable CRM software can increase business revenue by a whopping 41% for every sales rep working with any business.

How to stay productive while being away from office

Those work in sales would all agree that there is one magic formula for closing any deals. It is about being in the right place at the right time.

To get most out of your CRM, it is important that you log every single information and interactions with your customers, as you will certainly benefit from accessing those data when it is needed.

But what happens if you are away from your office desk?

As a successful and active salesperson, it is natural that you can mostly remain out on customer calls when a prospect reaches out to you. Turning on your laptop for browsing on information while you are on the go is not an option, which is convenient nor is it advisable to tell your prospects that you get back to them after you return back to your office.

Surely, you as a businessperson or as a salesperson will never want to consider your traveling hours as a nonperforming downtime or a window of complete ‘communication brownout’. Rather, you will always want to come up at a meeting equipped with all relevant and vital information that you require to nail down a sales-ready prospect, as well as be capable to update and record actions while traveling.

If you find this true, then say “hello” to a Mobile CRM app, which allows you to stay on the top.

Hence, having your team prepared with a mobile CRM provides flexibility and it is even a great way to enhance the numbers of your sales.

According to a research done by Innoppl Technologies in the USA, 68% of salespersons who work with businesses that have said yes to Mobile CRM adoption have reached their sales targets, as opposed to 21% of sales team members from non-mobile CRM oriented companies.

Moreover, in a study done by Nucleus Research, it has been found that mobile CRM increases sales volume and business growth by 15%.

Aided by a Mobile CRM app, you not only get the access to all CRM data you require but also with cloud based CRM tool you can speed up your abilities to act, respond and increase your conversion rates,

If you are still thinking about how this can be done, then here are 5 key benefits of using a mobile CRM on the go:

#1. Stay well prepared and focused all the time

You can always assume that you have everything under your control. Yet, this cannot be refuted that having your dairies, calendar, and contacts integrated into the mobile CRM is a huge time-saver. Using a mobile CRM, you can not only get yourself notified of an upcoming meeting but also have all the notes and information on the customer on the palm of your hand.

Mobile CRM gives a direct access to your customer’s database in the CRM so that you can get an immediate access to all the vital information that your company has on the customers, partners, prospects, suppliers and even your colleagues.

With a Mobile CRM, you can confidently leave your office knowing that you have access to all information that you might require whenever you need.

#2. Close more sales in less time

Mobile CRM helps you to close more deals with lesser interactions, which can provide you more time to work on new prospects or new sales opportunities.

Imagine you are out of your office and a prospect calls you whom you have been chasing down for a month and the prospect is willing to close the deal, provided you can give a quick summary of all the options that you can offer to the prospect before closing the deal. In this case, “I will email you the details tomorrow” will certainly not be a good way to respond. You know you have all the prospect’s offers and quotes stored in the database at your office, but unfortunately, you are miles away from your office desk right now. So when you are on the clock and trying to close a sale ASAP, having a mobile CRM system where can find all the vital information of the prospects is an ideal weapon to win the sale, as the CRM software can take care of the entire process via your mobile device.

#3. Capture new opportunities

Mobile CRM is an excellent tool to interact with customers and update all their information at the source. When you are in a middle of a meeting it may not be that convenient to open your laptop, but then again if you are incapable of entering the data immediately, there are chances that you may forget several crucial information at the end of the day.

Moreover, if you are on the go, and receive a phone call from your prospect or from your office staffs about changes regarding the sale in progress, you can even update the quote as you go. There is no need to delay it until u get back to your desk.

In the same manner, if you meet someone important on the road, you can add them to your contact list, create networking events, book appointments, or plan activities using a mobile CRM straight away.

#4. Share information across your team

Mobile CRM helps you to share information across your sales, marketing, billing, and customer support departments when contacting a customer or a lead.

For example, if you come across some important information or discover new opportunities during a customer meeting and then the information needs to be circulated quickly to your team, just in case the new prospect decides to contact you or your colleagues, having a mobile CRM can be extremely helpful under this circumstance. Since if your colleagues at the office do not know what you are doing, you may miss out on your next big opportunity.

#5. Stay on track and keep your management informed

With every new sale and contacts, you are gathering valuable information. Mobile CRM app lets everyone involved in the sales and marketing process to access information that they need and most importantly in real-time. Moreover, it also helps the user of the app to organize and present the data in a clear way.

Hence, Mobile CRM enables both the sales reps and their managers to take control over the sales pipelines and update sales forecasts with a few clicks, making you always ready to plan and answer the question about your sales targets at any moment or provide valuable sales coaching to your team on the go.

Try ConvergeHub For Free

Conclusion

Therefore, to conclude, mobile CRM helps the users to keep in touch with a higher number of prospects and use the same tools that you have on your office desktop, which increases your own productivity with ease while you are away.

Do you use a mobile CRM app? If so let us know by leaving a quick comment below.

The Only Reason Why Small Businesses Fail to Grow Without CRM

According to a report published on non-CRM adoptors by Small Business Trends, it has been seen that more than 50% of small enterprises fail in the very first year, and greater than 95% small startups fail within the first five years. Therefore, businesses, regardless of their size, are regularly challenged with finding unique means to capture new customers, improve their up-sell and cross-selling opportunities, increase sales and along with it keep their existing customers happy so that they return times and again.

According to a report published on non-CRM adopters, it has been seen that more than 50% of small enterprises fail in the very first year, and greater than 95% small startups fail within the first five years.

Here are some greater surprises for you:

  • 40% of SMB are profitable
  • 30% of SMB reaches break even
  • 30% of SMB are constantly losing revenue
  • 9 % of SMB gets the chance to survive beyond 10 years

Businesses, regardless of their size, are regularly challenged with finding unique means to capture new customers, improve their up-sell and cross-selling opportunities, increase sales and along with it keep their existing customers happy so that they return times and again.

Make your customer the center of everything that you perform and everything will fall into place - Superoffice Click To Tweet

Apart from this above-mentioned fact, small businesses also experience added challenges that inhibit their growth. These are varying causes around issues such as, management, leadership, cash flow, which sometimes can or even cannot be changed.

However, the primary reason that makes a small business fail is that the establishment does not care about their customer service. This is a surprise since providing good customer service is one thing that all businesses can always do something about, regardless of their size.

 The Cost of Bad Customer Service

In today’s competitive market, where social media is the channel for venting out our satisfaction, as well as our discontent, the cost of not providing optimal customer service is paramount.

Let us look into some of the facts we discovered in some of our few in-depth customer research surveys:

  • 78% of customers have bailed out from making an intended purchase because of inferior service experiences.
  • 12 positive experience is needed on an average, to make up for one negative experience
  • News of bad customer experience reaches more than thrice as many ears as news of praises for good customer service experience
  • For every complaining customer, there are 26 other who remains silent
  • Only 4% of dissatisfied customers are heard by any typical business ( and we do not want to think what happens to the rest)

Easy To Use CRM System Is One of the Secrets to Making Customers Feel Special

More than 72% of buying experiences are related to how the consumers feel they are being treated. We guess you will be surprised to know that although more than 85% of companies say that they deliver “excellent customer service” but only 8% of their customers think that these businesses really deliver “excellent customer service”.

However, it is not too time-consuming or difficult to close this gap and make your customers feel special. It is all about centralizing your customer related data and making use of this information by understanding what is a CRM database in a smart way to improve the relationship and find growth.

In other words, every small company needs a CRM software for small business and make use of the best CRM tools to centralize your customer’s information.  Therefore, if your business is already not using a CRM system, we think it is a good time to consider getting it. With today’s Cloud CRM solutions, which are available as a SaaS (Software as a Service) platform, adopting a CRM for small business is completely affordable, while its benefits are priceless.

Here are 4 benefits that your small business can find by using an affordable CRM software:

  1. Collect all your information in one central place

Many small businesses keep all their customer information scattered in various places. It can be in Excel spreadsheets, Rolodex or in their Emails. Although at the time the information was captured you can remember the customers but three months down the road becomes hard to remember where you stored the information and why even kept that note on a specific customer in the first place. Moreover, since the information is probably kept on your personal PC, others in your organization may not have an access to that data and communication trail and that will eventually create problems. Having an easy to use CRM software can help you to forgo all that pain.

Best customer management software like CRM provides you the ability to store several communications with your customer like calls, emails, meetings, in a central place and let everyone in your business retrieve the information instantly. Therefore using a customer service CRM software not only creates a better experience for your customers, but best CRM tools also save a lot of time and headaches.

  1. Help to keep you more ‘in sync’ with your customers

We all like immediate gratifications. Therefore, there is nothing more annoying than having to repeat your issues to different departments for resolving your problems. A customer relationship management software actually helps you to become more ‘in sync’ with your consumers, because Converged CRM systems such as ConvergeHub combines all sales, marketing, customer support and billing data in one database.

CRM system help improves the quality of customer communication and your support staffs level of responsiveness by connecting different departments in your organization by using this software.

  1. Help improve trustworthiness of your brand

We all know that people get busy and consequentially forget things, especially sales and customer support reps in the company. However, when the market is as competitive as it is today, your word should be your bond. Commitment and trust create a solid foundation for customer relationships. CRM software for small business is a valuable tool that helps you to forge a trustworthy relationship with your customers. Using CRM tools you can create follow-up activities on your customers and can monitor the stages that your open sales are at, and so can be easily warned if you are about to lose any customer due to lack of attention on your side. Therefore, once you use an easy to use CRM, you do not have to use age-old yellow stickers and your customers will never feel that they are neglected.

  1. Offer relevant products easily to your customers

Generic offers and messages often do not make your customers feel that they are special, which a targeted and personalized content does.

Sales and marketing CRM lets you slice and dice customer data, in thousand different ways, so that you can create and send messages and offers towards specific customers, showing that you care about their needs.

Try ConvergeHub For Free

Conclusion

There are several reasons as to why a small business can either make or break within a few years or months. However, for this while some reasons are truly out of our control others like providing awesome customer relationship is something that can be easily controlled and improved by all small enterprises.

Concisely, the business success mantra is simple- Make your customer the center of everything that you perform and everything will fall into place.

Small business CRM certainly does not have to expensive. If you are on a tight budget download the free trial version of our ConvergeHub CRM software and let your business, bloom successfully.