Year: 2016

Importance of Lead Management

Many sales representatives are still not convinced why they must use lead management software to manage their contacts. The CRM adoption rate is on rise among small businesses but the success of project implementation depends largely upon its acceptance by the sales team. The sales team is the most mobile team within an organization and the success of the business depends upon their performance in acquiring business. But as it happens, they also are the most unorganized people in the office. The best contact management software for small business will let them manage, update and view their contacts in organized way. It’ll offer insight on the data gathered by them and let them make sense out of it

What are the Importance of Lead Management, justify and understand them with us. Many sales representatives are still not convinced why they must use lead management software to manage their contacts. The CRM adoption rate is on rise among small businesses but the success of project implementation depends largely upon its acceptance by the sales team.

The sales team is the most mobile team within an organization and the success of the business depends upon their performance in acquiring business. But as it happens, they also are the most unorganized people in the office. The best contact management software for small business will let them manage, update and view their contacts in organized way. It’ll offer insight on the data gathered by them and let them make sense out of it.

Under a smart customer management solution contacts can be organized based on various criteria that appeals to a sales representative. It let them have better understanding of a customer requirement based on his buying pattern, prepare customized quotes and pitch appropriate services.

Effective pipeline management system allows them to focus more on leads that are likely to bring more positive results. In this way they can optimize their sales efforts and bring in more closed deals.

If you are not sure how to convince your sales team on using customer relationship management software for small businessfor effective lead management given below are some highlights:

  1. It offers all contact information on customers at your fingertips
  2. Offers a 360⁰ view on your client
  3. Let you offer customized quotes and services
  4. Let you interact with your customers to forge a stronger long-term relationship
  5. Allows you to measure your performance through effective deal management
  6. It let you streamline and optimize your sales efforts

ConvergeHub CRM’s complete lead management solution is for busy sales representatives so that they can keep focusing on their main job of acquiring more business.

The leads can be inputted directly to the CRM through web forms, contact imports through CSV files and also through manual inserts. ConvergeHub CRM offers one-page complete lead management where users can add, edit, modify and perform many other tasks from a single UI.

The leads can be viewed in list format that allows users the simplicity of inline edit. You can add tasks/events/ comments, share files, send emails and even add the lead to your favorite’s list to receive all updates on it through feeds.

You can customize the lists view by hovering the mouse on the setting button at top right hand corner and then by selecting desired fields for customized view. Leads can be edited or deleted from the listing page as well.

You can add or edit details of an account from the new window that opens up when you click on the edit icon. Insert details associated with a lead, view history of conversation, assign tasks and/or events, manage library, convert leads to accounts or deals all from the single lead management page.

Benefit? Organize your leads and contacts to boost up sales using ConvergeHub’s most sophisticated lead management solution.

 

Download Lead Management eBook

ConvergeHub chosen as one of Top 25 Marketing Automation Applications in GetRank Q3 2015

It is double celebration for ConvergeHub! After becoming the Community Choice Honoree at Small Business Influencer Awards, ConvergeHub has been ranked by Get App as one of the Top Marketing Automation Applications in 2015. Surprised? Shocked? How can a CRM be a marketing automation app too? Well, ConvergeHub users already know what makes this software excel at marketing automation. For others, read the blog and unlock the secret how ConvergeHub is qualified enough to make it to this coveted list.

ConvergeHub, the world’s leading Customer Relationship Management (CRM) software, has been chosen as one of the Top 25 Marketing Automation Applications in GetRank Q3 2015.

As the list of the Top 25 Marketing Automation Apps was getting prepared, vendors around the world had their fingers crossed. Experts had multiple predictions on their cards. And finally, when the names have been declared – everyone has their eyebrows raised!

In the midst of several dedicated standalone marketing automation apps, comes ConvergeHub – A CRM platform!

What is ConvergeHub doing here? What has made ConvergeHub race past the other marketing apps? What unique qualities does ConvergeHub offer?

There are several questions that have popped up! And to put the doubts of all at rest, here is the answer:

ConvergeHub has entered into the CRM market in June 2013. However, instead of getting drowned in the sea of 240+ software products, it has made a significant impact and managed to acquire customers from all quarters. How? Simply because it has demonstrated innovation in the 22-year old CRM industry.

ConvergeHub – What new has it brought to the party?

ConvergeHub is a solution primarily built for the fast-growing small and medium-sized businesses. However, just in case you think what SMBs have got via ConvergeHub is a plain-vanilla CRM – you’re highly mistaken.

ConvergeHub is the first SMB CRM that has ushered in the trend of Customer Engagement Management. The makers of ConvergeHub have been one of the early pioneers who have predicted and endorsed the importance of Customer Engagement.

Quoting the words of Shampa Bagchi (CTO of ConvergeHub) – ”Simply knowing your customers and potential customers or even “satisfying” them at some level is no longer enough. Companies must provide exceptional experience at every stage of the customer’s or potential customer’s journey, beginning from brand Awareness when the potential customer hears about the brand for the first time, moving on to creating Intention, then Desire, which culminates into Action when a potential customer becomes a customer, and then ideally Advocacy, when customers love the brand and tell others about it.”

How has ConvergeHub redefined Customer Engagement Management for Small and Medium Businesses?

”Customer engagement encompasses Sales, Marketing and Service departments, and can involve any customer-facing product, process or personnel of a company. So in order to offer a successful engaging experience, a company needs to cut across inconsistent departmental views and present a consistent ‘face’ across all customer-facing departments and channels.”

But how is that possible for the SMBs?

Because too often, small businesses have different departmental tools to engage with the customers. The marketing department uses marketing automation, sales team has sales force automation, and customer service agents have a customer support tool. So the data generated within these systems stays within the watertight compartments only. Other departments either never get access to this data, or get it too late to take advantage out of it.

ConvergeHub has removed this biggest obstacle of the SMBs by offering a stellar combination of CRM and Customer Engagement Management Platform. It functions as a Business Growth Enabler for small businesses, offering a cloud-based all-in-one software for Complete Customer Engagement Management.

It provides Sales, Marketing, Customer Service and Collaboration in ONE powerful, unified, easy-to-use platform. That means with ConvergeHub, SMBs tie together the sales, marketing and support interactions to break down silos of information and better engage with the customer.

SMBs use ConvergeHub as an overarching software platform at every point of customer engagement, right from the first stage of marketing when a prospect is maturing into a lead, to sales and finally in customer service. By orchestrating customer conversations in one platform, employees across departments understand at what stage every customer is. This helps them to engage in a consistent, valuable and personalized way with the customers and provide extraordinary experiences to them.

How ConvergeHub excels as a Marketing Application?

It is observed that many small businesses find marketing hard to plan, expensive to manage, and difficult to track. They struggle to find the right resources for handling the marketing activities, which ultimately results in reduced revenue and profitability. ConvergeHub puts an end to this trouble of the small businesses. How?

ConvergeHub converts marketing from Hand-operated to Automated!

It offers robust ‘Marketing’ module that allows small and medium-businesses to streamline, automate, and track marketing tasks; that results in increased operational efficiency and revenue.
With far less effort and much lower costs, SMBs frame campaigns, identify which marketing programs are working, and accelerate leads through the sales funnel.

What makes ConvergeHub different from other marketing applications?

1. Multi-channel Marketing: Today, customers interact with companies via channels they choose, and not necessarily the ones chosen for them. Multi-channel CRM makes every channel touchpoint enabled with customer information that results in increased customer acquisition, satisfaction and retention.

Quoting the words of Manash Chaudhuri, CEO of ConvergeHub – “When a business is integrated with Multi-channel CRM, it gets enabled with many channels of interactive customer contact. It is able to analyze and compare customer behaviors across different channels. This increases the chances of the business to listen and learn what customers are doing. Inevitably, the business can draw better strategies to retain and expand valuable customer relationships.”

ConvergeHub is the first SMB CRM to offer multi-channel marketing capabilities. “There are no major competitors for multichannel marketing solutions in the small business market. This company is the first to do this,” – comments Ray Wang, principal analyst at Constellation Research.

ConvergeHub’s Multi-Channel Marketing feature includes the following mediums:

  • Email Marketing: Businesses can edit or create templates to email messages to the customers. Targeted email marketing increases click-through rates by nearly 3x. So while most email software only allow to upload a list and send static emails to it, ConvergeHub empowers users to segment the lists based on different criteria and send appropriate, engaging and personalized messages to the recipients. This ensures that users do not send spam but emails that truly connect with all recipients.
  • SMS and Fax Marketing: ConvergeHub has partnered with the globally renowned cloud communications company Twilio. Users are just required to have an account in Twilio to fax or text messages to the contacts. Ray Wang advocates the integration of ConvergeHub with Twilio and comments that this integration is what makes this level of multichannel marketing available and cost-effective for small businesses.
  • Social Marketing: Users can connect their Twitter account with ConvergeHub and tweet promotional messages to advertise their products and services. No requirement of separately logging into the social media profile. ConvergeHub enables users to keep a 24/7 tab on the tweets of the business contacts. So they always have a knowledge about what customers are talking and whether they are mentioning/following/engaging with the brand. With so much of data in hand, users understand the mind of the contacts and run more targeted social media campaigns, based on their likes and preferences.

Voice Calls: Users can make calls from within ConvergeHub itself. Thanks to the partnership with Twilio that allows ConvergeHub users to make use of Click to Call functionality. Sales, Marketing and Customer Support teams can have a great calling experience and never have to waste time dialing phone numbers again. They simply need to upload phone numbers of their business contacts and set up calls through ConvergeHub.

2. Increased Sales Success: The marketing department benefits from ConvergeHub. But that’s not where the story ends. ConvergeHub users have spoken how high-quality usage of the platform aligns marketing and sales teams and increases revenue.

For instance, ConvergeHub helps to frame highly relevant campaigns that generate more sales-ready leads. Conversations with these sales-ready leads are warmer and more positive, which helps the sales agents to easily push them towards the final PURCHASE. So eventually, consistent usage of ConvergeHub harmonizes efforts, reduces friction and builds trust between the sales and marketing departments.

3. Easy of Use with Predefined templates: ConvergeHub offers great simplicity that makes it easy to – create, customize, test and run campaigns on different media channels. Users do not need any coding, design experience or any other battle gear to create campaigns. 10+ predefined templates are just waiting for getting launched. Users need to pick one, add message, tweak the colors, change the images and its all set! Or even better! New Templates can be created from scratch and saved within ConvergeHub.

4. Reports & Analytics: Users get a clear and quick analytical assessment of all campaigns. That is because ConvergeHub provides graphs, statistics and other report data for every campaign executed. These sets of information help users to drill down the performance of every campaign, measure the results in real-time, tie the efforts to revenue, and understand what’s working and how to fix what’s not.

5. Easy Contacts’ Import: Small Businesses lose 25% of their time adding the new contacts from other systems to the marketing applications. ConvergeHub gives its users no such headache! It fetches and adds unlimited new contacts within a few minutes. Not just this, it helps users to add those contacts in the campaign lists and send different contents depending on the contact’s data, interactions, social behavior, and interests.

6. Web Forms: Most small businesses fail to capture leads from website visits because chasing programmers to build web forms is a big hassle. ConvergeHub empowers users to build forms without writing a single line of code. Whether forms are stand-alone or part of a marketing campaign, ConvergeHub makes it simple and quick!. Thanks to its easy drag and drop method that ensures web forms are built without any technical wizardry.

Result: CovergeHub captures prospects’ information and redirects them to campaign pages. Users view the reaction and set actions whenever the prospect shares the campaign or positively responds to it.

7. Segmentation: ConvergeHub encourages effective marketing through precision targeting. It allows users to segment the marketing campaign lists based on different criteria such as business, annual revenue, location, employees, industry type, origin, status and much more.

Since ConvergeHub holds a detailed profile of every contact, users can also take a look at the individual profiles to understand more clearly which segments should the contacts fall into. The segments can be saved for future reuse. Targeting specific segments of contacts with personalized content increases click throughs and conversions.

8. Lead Generation: Repeatedly running campaigns for a static list of leads is not an intelligent decision. So ConvergeHub helps users to grow the target list through various methods. Since it is not a standalone email marketing software but a full-funnel marketing platform, it offers multiple lead generation tools. This keeps the targets list always buzzing with new names.

9. Lead Scoring: Leads are not equal. So ConvergeHub helps users pinpoint the hottest ones. It has a Lead Scoring option that is used to rate leads based on the interactions and engagement happened. Leads who are ready to buy get high score while leads who respond less get weak score. Done well and consistently, lead scoring dramatically improves lead management and increases marketing team’s ability to pass more qualified leads to sales. Needless to say this results in more closed deals and higher revenue.

10. Lead nurturing: Lead nurturing is an integral part of marketing. It involves continuous sending of engaging and personalized messages to the leads to ‘nurture’ them and convert them from non-ready to sales-ready. ConvergeHub makes lead nurturing easy and effective by assisting the users to nurture the leads at the right time with the right content.

It helps users to study the leads’ data, plan out interaction pathways and frame contents based on their interests, behaviors, and current sales stage. Also ConvergeHub’s dynamic messaging and personalization features enable users to create stunning, responsive and tailored messages in a snap.

11. Comprehensive Solution: Edit data, do list segmentations, initiate campaigns, add automation conditions, nurture leads – users can do all this and much more. That’s the power of ConvergeHub! It functions as an integrated single-platform that effortlessly manages unlimited contacts, leads, campaigns and analytics. So users can let go their different email, social and analytics tools as ConvergeHub offers the functionality of all these systems together under one broad roof.

12. Automation: ConvergeHub does the heavy lifting of marketing. How? Through its functionality of Automation. Users set up tailored and targeted campaigns that run on autopilot. Result: Enormous save of time and money. For instance users can either create and send campaigns immediately or schedule them in advance and be rest assured that they will be executed at the right date & time.
So marketing agents are no longer engaged with the labor-intensive tasks of marketing. And the best part? ConvergeHub can be programmed to automatically perform crucial actions on the occurrence of some specific activities and behaviors.

Example: Whenever leads (generated from any marketing campaign) are added to ConvergeHub, email notification can be sent to the selected sales agents for immediate follow-up.

Quoting the words of one of the Users – ”ConvergeHub is the perfect marketing automation tool for any business because it empowers the users to effortlessly provide relevant, contextual marketing experiences to all contacts. In comparison to other marketing automation tools, it provides added value to businesses by helping them to grow sales pipeline, increase performance, lower costs and get real-time data to understand what’s working and what’s not.”

The strong user recommendation clearly explains why ConvergeHub fits into the slot of a marketing automation application and why it has been chosen as one of the Top 25 Marketing Automation Applications in GetRank Q3 2015.

While ConvergeHub has received many awards and acknowledgements in the past two years, what makes this recognition more special is the name associated with it – GetApp.

The credibility and stature that GetApp holds is unquestionable. It is a Gartner company and a leading premium business app discovery platform on the web. Headquartered in Barcelona (Spain), GetApp serves as a platform for user-generated and editorial reviews of software and apps for businesses. Every month, it attracts millions of small business owners and entrepreneurs to discover, compare and choose the right business apps.

Check out the infographic below that showcases GetApp’s quarterly ranking of the top 25 Marketing Automation apps. Each app is scored on five criteria: User Reviews, Integrations, Mobile Apps, Media Presence, and Security.

Note: GetRank score is completely independent of commercial interests and existing relationships that GetApp has with app vendors.

Marketing AutomationPS: Blog by ConvergeHub CEO Manash Chaudhuri has got listed in ‘ Most Interesting CRM Articles of 2015‘. Check it out – //goo.gl/gx1M5N

With Best sales tactics, Selling is not anymore difficult now thanks to these five tips

For the past 25 years all I have been doing is selling. Selling products, selling services, selling businesses, selling myself. Sometimes I have been manipulative. And sometimes I’ve sold things I’ve had such passion for I sold it cheap just because I wanted the message out about what I was selling.

‘’For the past 25 years all I have been doing is selling. Selling products, selling services, selling businesses, selling myself. Sometimes I have been manipulative. And sometimes I’ve sold things I’ve had such passion for I sold it cheap just because I wanted the message out about what I was selling.

And often, it was very much in the middle: I needed to sell something because I had to pay my bills. Maybe I was a little desperate, a little hopeful, a little scared, and I wanted to make sure my family got fed.

So here are the rules of this cheat sheet: None of this comes from a book. All of this is from my own.’’

– James Altucher – investor, programmer, author, and several-times entrepreneur.

Assuming that you’ve read thousands of sales articles from multiple sales experts, here is a snippet of sales tactics straight from the horse’s mouth. With James Altucher selling all through his life – you can be rest assured of learning – hot core selling strategies. (No frills; no strings attached.)

1. Do not just sell your product

Let’s admit it: Irrespective of the product/service you are selling, chances are there are thousands of vendors selling the same category of product/service with relatively same or better features. So what should you do? Create a better selling pitch? Nah…

Offer a comprehensive package. Reason: The product or service you offer forms the top of a huge pyramid. The base of the pyramid is the service you can provide to them i.e. when they have access to you, your sales process, your network and experience.

Paraphrasing the words of James Altucher – For any sales rep, his offering should not be merely constrained to a single product/service. Rather it should ideally include – product, services, employees, experiences, ideas, existing customers, and present competitors.

The idea is simple: In the long run nobody cares about your product but about your combined offering, service and you as a representative of your company.  Without that, you only manage to build a mediocre business that may or may not pay the bills.

2. Do not take ‘No’ as the end of the tunnel

What’s new about it? – is what many of you might think.

Now while every sales rep is aware of this statement, majority of them apply it incorrectly.

Not taking ‘no’ as an end is looked upon by many sales people as forced selling. Result: They keep pushing and trying new things until they get a “yes’’ from the customer.

But does the yes actually come? Not really. Contrary, most sales reps end up being in the spam box. People ignore or let’s say totally boycott the sales rep.

So what should you do?

Develop friendship with your potential customer. (It’s not that difficult) Follow the lead on every possible social platform – Twitter, Facebook., Google+ etc. Make use of CRM and get regular social feeds of the lead. Use this data to understand the lead’s evolving needs, preferences and requirements. Accordingly, send updates – fortnightly, monthly.

Paraphrasing the words of James Altucher – Who knows eventually you, will get the “yes” from the lead.

3. Ditch the not-so-good ones

As sales reps, we often come across the category of overly demanding fussy customers. Always seeming like they are at the back of you, these customers never get satisfied and expects you to work magic to meet their unrealistic demands.

So what should you do?

Clarify upfront what your product/service can deliver. Set realistic expectations and a framework for the conversation moving forward. And if it still doesn’t go well – fire your customer.

Paraphrasing the words of James Altucher – A bad customer spreads like a disease and affects the sales rep, employees within the company, existing and future customers and competitors.

4. Make your customers dream

People form opinion about products in five seconds. (Yes it’s proven)! And believe it or not, even the best sales pitch cannot make you convince the customer in that short span. So what should you do?

Make your customers dream. Show the long-term vision in relation to the product. Paraphrasing the words of James Altucher – Talking about the product right there in front of the customer doesn’t make much sense often. People can see what your product is right now. What can actually convince them is…the future perspective of the product.

Hence, your focus should be to highlight aspects like;

How will your product help in the long-term?

Will your product empower them to make more money or reduce manual effort etc?

Your pitch should be all about building up images of the dream that shows the prospective benefits of the product. Giving a taste of what the dream is like; letting it linger in the minds of the customers and ensuring that the imaginations of the customers’ take hold of the dream strongly should be the key.

5. Over-Deliver to your customers

66% of people prefer sticking to a company because of their added product/service offers. So you can say that setting an expectation and delivering according to it is run-of-the-mill thing. Even your nearby competitor will do the same thing.

So what should you do?

Evidently – over deliver to your customers. Give them that extra value that works as an added incentive.

Paraphrasing the words of James Altucher – If someone pays $100 then you ought to give them $110 worth of value Otherwise you simply F.A.I.L. Chances are that the person might never purchase from you.

The idea is simple: People are three-year-olds. They like to get presents. As a result, they want to do business with people who give them presents. And surpassing customers’ expectations is indeed the best way to do that. Not only does it makes you feel good but you earn a lot with little extra effort at the beginning.

Patricia is a full time CRM consultant at ConvergeHub and part-time blogger. She has earned herself quite a fame as a specialist and market expert in CRM software. In the last five year she has worked with various companies as CRM consultant to help them move their businesses to cloud. Her expertise lies in offering cloud CRM consultation, CRM customization and integration solutions to small enterprises. For last one she is engaged in building ConvergeHub, cloud-based CRM solution for SMBs, as a consultant.Follow her at Twitter: @convergehub

How sales ready are you, How sales ready is your company

Sales is tough. Period. But compared to the years back when selling just involved calling up customers and pitching products/services, today its beyond that. Businesses need to incorporate a set of prospecting tools, strategies and technologies in the arsenal. Then only can it lead to a strong framework which will help bring deals and increase the revenue numbers. This blog talks about those prospecting tools, strategies and technologies that any business needs to invest in.

Let’s check How sales ready are you with the CRM you have. It’s important to boost your sales with the sales ready CRM and bring more productivity.

Let’s face it: even today most businesses have a narrow mindset of sales. Their sales activities comprise a team of agents who constantly do telecalling and submit call reports at the end of the day. But picking up the phone is not the only way to connect with customers. If you have a huge sales target to achieve, as an entrepreneur you have to include a couple of more prospecting tools, strategies and technologies in your arsenal. Then only can your business pave its way to succeed.

1. Defining roles: Having a bunch of 20-30 sales agents pick up the phone every morning and start making calls is a passé. Grouping sales agents in different sub teams and allotting each group with a distinct task is the new found tactic.

Take the example of cricket: The team of twelve players work towards the goal of winning but have contrasting well-defined duties based on what they do best. So some concentrate on batting and some on bowling. The sales team is no different.

To ensure that there is no redundancy and a well-organized process exists in the sales team, it is essential to identify every sales agent’s skill sets and divide them in different areas such as lead qualification, closing, and account management. Doing this will automatically generate higher sales opportunities and fill up the sales pipeline fast.

The reward schemes can also be customized for each group. So on one hand while closers and account managers can receive incentives on the total deals value, lead qualifiers can receive bonuses on the total volume of leads pushed in the pipeline.

2. Choosing the right technology: Do you have the right technology in place to support your sales activities? Make sure you are still not stuck with that outdated technology implemented years ago. That is worse than having no technology at all.

The sales stack is brimming with new-age tools and platforms. Choose one that fits to your needs and promises to increase your sales productivity.

CRM definitely tops the list of sales software: According to a recent report by Mayhem Research, organizations with a powerful sales CRM software see a 22% improved conversion rate, 36% increased sales productivity, 45% improved ability to sell and deliver quality content. This is 5 times more than companies that don’t have a sales CRM. Can you afford to ignore these numbers?

Many business entrepreneurs hesitate implementing a CRM, fearing it will be too massive and overwhelming that will involve a lot of days. However, that’s just a myth in the mind. In reality, new-age CRMs are cloud based that get started within a few minutes – minus any capital cost. Howzat?

Once your sales team has a CRM by the side – lead and contact management becomes a breeze. Immediate effects is seen on both individual sales rep effectiveness and collaborative team selling.

Not convinced? Check these examples:

a. Complete View of the Target: One standard approach to all customers does not work. Each customer demands a customized sales pitch which can only happen when the sales agents have a prior knowledge of the customer. But how is that possible? Obviously, through the CRM!!

CRM can help prospecting teams do the homework before hitting the pitch. So let’s say Sales Agent Mark has been transferred a sales-ready lead called Mary from the marketing team. What will Mark do?

Without a CRM: Mark will call Mary and carry the conversation, exactly the way he does for other leads. No deviation/innovation.

With a CRM: Mark will refer to the software to develop exhaustive understanding of Mary. He will find insights into Mary’s company, company hierarchy, company overview and so on. He will go much further and deeper to learn about Mary’s day-to-day job activities and business pain points. Within a few minutes, Mark will gain a complete picture of his target.

Armed with all these details, Mark will customize the sales pitch that will best appeal to Mary. As a consequence of which, Mark will be able to attract Mary’s attention after the customary ”Hello”. Unlike the other occasions, he will find himself in a much better position to strike a chord with the target.

Quoting the words of Kevin Day – ‘‘95% of customers dismiss a sales call within the first twenty seconds. In spite of this, 85% of sales agents start their call with the conventional line – “I’m calling from …. We deal with….” What reaction do they get? Not difficult to understand, right?

These calls get dismissed and numbers get blocked or reported into spam. The best businesses in world understand this (thankfully) and have brought a paradigm shift in the calling rules. Before making the call, they use tools like CRM to understand about the prospect.

Even a little information on the prospect empowers sales agents to develop a vision and make pointed calls. Instead of superannuated opening lines, their calls start off at compelling pointers that draw the attention of the leads. Just after the call, sales agents email an exclusive offer, e-book, white paper, or analyst report to woo the lead further.”

b. Measure: Whether it is losing weight or making sales – both require regular monitoring to progress and succeed. And while there are weighing machines for weight management, sales has been unmeasured all these years. However, thanks to the new-age CRM software that carry all the tools to measure the key metrics in sales.

Implement a new-age cloud CRM software and you can have answers to the following questions (to adjust and improve):

– Number of calls made per day
– Total number of leads in the pipeline
– Most benefiting sales process
– New Lead Acquisition
– Leads By Source
– Deals by expected close date.

c. Lead Nurturing: Sales agents often stick to one cold lead for months that eventually lead to zero result. CRM breaks this practice. First it enables agents to differentiate between the hot and cold leads. Then it empowers agents to focus on the active ones only and transfer the inactive leads back to the marketing team for more nurturing.

Result: Agents keep moving forward, taking fast action on the hot active leads and converting them into sales.

3. Setting new goal for Cold Calling: Many new sales tactics have surfaced but that does not completely rule out cold calling. If done with the right approach, it can definitely produce numbers at the bottom line. So what’s the key to cold calling?

Calling up not to sell but to engage with the target. Sales agents should understand that asking customers to purchase product/service after speaking on the phone is an unrealistic expectation. No consumer is likely to get convinced and converted after a phone conversation. A more realistic and reachable goal of cold calling needs to be set. Example: meeting, follow-up email, free trial or a referral.

This can ensure that the lead is not closed and sales agents have justified reasons to reach out to the lead after a few days.

Final Thoughts

Whether you’ve been in business for several years or you’re just starting out, these tips will help your sales team create more pipeline, close more deals and achieve the revenue figure – you’ve been eyeing all this long. Enough talk, it’ time for ACTION!!

Build relationship with the customers taking your business ahead

In today’s fast-paced technological age, maintaining an engaging relationship with the customers often takes a backseat. While most businesses do promise of continuous communication with the customers, most often it just ends up in only blabber and no action. Result: strained customer relationships If you identify yourself with the above situation – then we have the right remedy for you NOW. Read this blog and get some easy tricks up your sleeve to ‘Jazz up your relationship with the customers’

Learning the ways to Build relationship with the customers, we bring best of the examples for you. The week of Valentine’s Day is finally upon us! It’s just not important personally but professionally too. After all just as with our loved ones, we need to make specific efforts to create and maintain solid relationships with our customers too. Especially when we’ve entered the Age of the Customer – every organization (big or small) cannot afford to ignore building up a good equation with the customers.

If till now, you haven’t made your business Valentine plans – don’t panic. Just to save your time and help you pick up fast, we’ve compiled four best ways you can improve your customer relationships this season.

Read, understand and implement these ideas and sweep your customers off their feet:

1. Provide Appreciation

Gratitude is the hallmark of every committed and happy relationship. Incorporate this in your business customer relationship too. If you’re not the one who provides regular appreciation to your customers – start doing this from today. Remember, when your customers will feel appreciated, in turn they’ll be more likely to appreciate your business.

Your appreciation can be in any form – an e-card, a gift (vouchers are a classic), or a handwritten letter. Just make sure that you do this as an all-time practice. Make it your goal to show gratitude to your customers on a regular basis. Do not worry – it always doesn’t have to be something grand. Small gestures of acknowledgement can make a big difference in building a strong long term relationship with clients.

2. Add novelty to your Relationship

Every year you send e-greeting to your customers on occasions like Thanksgiving. Great! But maintaining the same routine for a long time can kill the thrill and newness in the relationship. It can put your relationship at risk of falling into complacency and even boredom. So keep reinventing your relationship with your customers.

Brainstorm and map out exactly how you can treat your customers differently this time.

Tip: Study the entire customer journey to note all the major touchpoints when your customers come into contact with your business. See how you can wow your customers in any of these touchpoints in a unique way.

For instance, if your customers are constantly interacting with your support executive’s over Twitter, make use of that medium. Remember social media is the easiest way of customer interaction. No printing or mailing involved, you can reach out to customers instantaneously.

So hold a contest in the valentine’s week. Choose a topic, introduce a relatable hashtag and invite your customers to tweet on those lines. Give a few free vouchers to the best ones.

Also tweet to all your customers saying, “Happy Valentine’s Day’’. In all likelihood, they will reciprocate your affection.

3. Patch up with your Customers

Every business has to tackle with the ‘unhappy and always-complaining’ customers. No matter how precautious you are or how proactively you serve, chances are that somewhere along the way you will run into someone who is not quite satisfied with your company.

Well this is the perfect week to win them over again. Use your small business CRM solution to send some valentine greeting mails to them. Or even better – use the CRM to directly call your customers and resolve the grievances.

4. Make the first valentine of your new customers special

There’s a reason why the first valentine for every new couple is special. It’s the wooing stage where both the individuals are at their best form trying to impress the other.

The same philosophy works for business customer relationships too. For any business, it’s critical to deliver the best experience to its newly-acquired customers. This can go a really long way in strengthening the ties between the two parties.

So this valentine while you shower affection on all your customers, focus a little more on the new ones. Go the extra miles to get their hearts fluttering with your care and attention!

Lead Generation through CRM Software, ConvergeHub

Business is about people. They create the most important asset, leads, which is the life blood of your business. Managing leads effectively is, therefore, of utmost importance for any modern enterprise that want to thrive in this increasingly complex business environment.Contact manager system or CRM application is aimed at making the task of managing leads easy for sales executives by helping them streamline and automate their lead management process. CRM systems can be a great help in managing your leads and upgrading them throughout its life-cycle using effective deal management techniques. Unlike first generation CRM solutions

How to do Lead Generation through CRM Software? Business is about people. They create the most important asset, leads, which is the life blood of your business. Managing leads effectively is, therefore, of utmost importance for any modern enterprise that wants to thrive in this increasingly complex business environment. Contact manager system or CRM application is aimed at making the task of managing leads easy for sales executives by helping them streamline and automate their lead management process.

CRM systems can be a great help in managing your leads and upgrading them throughout its life-cycle using effective deal management techniques. Unlike first generation CRM solutions, which were more static and were merely a contact management tool, modern CRM tools are more sophisticated and intelligent. Apart from managing contacts, it can also facilitate tracking, managing and capturing leads and streamlining the sales process. A modern CRM system captures real-time data and keeps your team engaged through automatically shared updates.

ConvergeHub offers a cloud based CRM that is targeted to create a unified platform for businesses to integrate between sales, marketing and customer support. The CRM is designed to perform as a powerful sales tool that will assist in automating sales processes and help with improving sales volume through its smart lead capturing and lead nurturing techniques.

Generating a continuous stream of leads is the most challenging part of the job for any sales executive. New leads are hard to come by, therefore, you need to find new and improved ways to reach out to your potential customers. ConvergeHub has embedded advanced web to lead and social media lead capturing tools to its newly launched CRM application for small businesses.

Web to lead

ConvergeHub has integrated advanced web to lead functionality that directly captures leads from websites generated through web forms and updates the CRM. Converge CRM has taken the lead capturing functionality one step further by allowing business users to create personalized web forms to integrate to websites and blogs.

The ConvergeHub’s web form building platform is based on the simple drag and drop technique. The user is simply required to drag and drop important and desired fields to the space provided for web form building. The inbuilt form editor allows the user to further customize the form to best suit his requirements.

Grabbing leads from social media

Social media today is regarded as a powerful channel to promote two way communications. Over 90% of the US adult population use a social networking platform of some form or another for regular interactions. Merging social media with CRM has helped sales and marketing teams to explore the potential of identifying new markets, tracking new customers and generating more leads. The phase II of ConvergeHub will establish it as a complete social CRM tool helping the users receive real-time status updates of their customers on their CRM account and help in importing the contacts of the friends of their existing customers.

The powerful lead capturing intelligence offered by ConvergeHub will let you tap into the potential market exposed through friends of friends on social sites.

Meeting your potential customer first time

It’s the quandary of every business: How to impress the potential clients in the first meeting? After all, there’s a lot that goes into striking the right chord with the client. However merely projecting the products and services is not what sums up. In fact that’s the worst approach that any business can adopt. So what to do? In this blog what we give you are three simple ways that you can follow to make your first client meeting valuable. Read, understand & implement to see the difference!

What are the things your should do meeting your potential customer first time? Impressing your potential clients on the first meeting is crucial. That itself decides whether or not the association will materialize into a long-term relation.

In this blog we provide you some simple lessons that can help you build a strong connection with your potential customers. Follow these lessons to score big on the very first meeting (date), and make your potential customers enter into a smooth long-term commitment with your business.

1. Be a good conversationalist in your first meeting

A first meeting is similar to a tennis match. It needs to be back and forth where both the sides make equal contributions. Then only does the game goes to the next level.

For instance, just like you would come out displeased from a date where the guy or girl just keeps talking about themselves, – the same applies to business client communication too.

If you’re only hitting the ball to yourself (that means only boasting about your products and services) at the end of the meeting the client experience will be negative.

So listen to your clients when you meet them for the first time. By being a good listener and carefully noting each word of your target customers, you can ask the right questions and create inroads to their mind.

Simply ask about their requirements, challenges and desires. While they share their ideas, think how your solutions can offer them anything substantial in meeting their goals. If yes, then share YOUR ideas. Doing this will prevent you from being too pushy with your product/service, and customers will love and remember you.

2. Prepare in advance to find common ground

The first date only zooms off when both the individuals feel comfortable around. When the feeling is – oh he/she is quite like me.

It’s the same with professional meet-ups too. When you’re meeting with a potential client for the first time – finding a common ground is very critical. So do your research and analysis from before.

Study the client’s business type, the industry at large and how you can project your product/service in the best possible manner. In this way you’ll be able to add something of value when the client shares its story. It will build your credibility and show that you are a generous person. Needless to say that credibility and generosity together will create a strong and lasting business relationship.

(Hint: use your small business CRM tool to gain an insight into the past communications the client had with your company reps). Take the clue and develop your verbiage accordingly.

So let’s say going through the cloud CRM records, you know that the client is more driven towards having a customized package. Prepare a proposal of customized products/services suiting to the client’s demands.

Now in the meeting, when the client brings up the topic of his requirements, very cleverly, you can show him this proposal.

What will the client think? Oh he’s taken the effort to find out about my needs in advance. Definitely has a caring approach towards its customers. It’d be nice to deal with this company.

3. Be transparent from the start

One of the common reasons behind our personal relations going haywire is conflicting expectations. Times when we are unable to deliver to each others’ demands and have difficulty expressing what is on our minds.

These same factors determine the success of our business customer relationships too. If there is no transparency maintained between you and the customer – chances are that things will go ugly in the long term. So take preventive measures from the start itself. Have clear expectations from both ends to ensure that it’s win-win situation for both the sides.

On your first meeting, communicate clearly about your business mission, values and principles. Be specific about the policies and term and conditions too. Also in return have a clear understanding of what the potential client expects from you and your offerings. Then only move the relation forward – or else not at all.

Read More: 9 Powerful Marketing Strategies To Grow Your Business Faster

A Fresh Change with New Chief Marketing Officer of ConvergeHub The Most Reliable CRM for SMB

ConvergeHub is pleased to announce Ted Finch as its Chief Marketing Officer. He has commenced employment on December 15th, 2015 and is a welcome addition to ConvergeHub’s management team…

ConvergeHub is pleased to announce Ted Finch as its Chief Marketing Officer. He has commenced employment on December 15th, 2015 and is a welcome addition to ConvergeHub’s management team.

Mr. Finch brings a wealth of knowledge and experience to the company. He is a leading channel and marketing expert and has helped launch over 450 products into the channel for vendors such as Microsoft, IBM, Apple, HP, Citrix, Adobe, Intel, Toshiba, Disney, Mitsubishi, Western Digital and so on.

He has held the position of Vice President of Marketing at GE and Senior Vice President of Marketing at Motorola. He has also headed the sales and marketing team at IQ Tech Pros.

He has been quoted in several books and publications, such as Cyber Rules, Newsweek, Entrepreneur Magazine, Marketing Computers, PC Magazine, Business Week and many more.

”We are pleased to welcome Ted to ConvergeHub as the Chief Marketing Officer. His inclusion in the management team is a significant turning point for ConvergeHub. As we begin another year, we look forward to build an effective marketing drive and strategy for the upcoming twelve months, a dynamic channel partnership ecosystem and a strong media presence. And we are confident that with Ted’s 30+ years of experience in sales and marketing domains, ConvergeHub will certainly accomplish all the three objectives.

“His strong vision and deep insight will ensure that ConvergeHub remains at the forefront of applying new marketing strategies and become positioned as an industry leader in CRM,” – said Manash Chaudhuri, CEO of ConvergeHub.

CRM industry influencers around the world have defined ConvergeHub’s move of appointing Ted Finch as highly strategic. As ConvergeHub continues to innovate and bring new thinking to the CRM space, the newly appointed CMO Mr. Finch will make plans to aggressively spread the word about ConvergeHub and its USPs in the explored and unexplored target markets. Together this will create a stellar combination and bring compelling benefits for ConvergeHub.

About ConvergeHub

ConvergeHub is a cloud-based all-in-one CRM software, designed and developed specifically for the fast growing small and medium-sized businesses. Unlike the traditional standalone CRMs that only manage post-sales customer service, ConvergeHub offers the management of sales, marketing and customer service from one powerful, unified, easy-to-use platform. Small businesses across verticals use ConvergeHub to tie sales, marketing and support interactions and engage, communicate and collaborate with leads, prospects and customers at every stage and from any device.

Features within ConvergeHub include – Sales Force Automation, Multi-channel Marketing, Case Management, Reports & Analytics, Document Management and many more. ConvergeHub has received positive reviews from CRM experts such as Chuck Schaeffer and Rich Bohn; has been a Semi-Finalist at 2014 CRM Idol Awards and has become the Community Choice Honoree in the 2014 & 2015 Small Business Influencer Awards.

Click here to get a FREE TRIAL of ConvergeHub.

This post was originally published in PRWEB ]

ConvergeHub Integrates QuickBooks Online to Enable Users to Manage Customers and Finances from within the CRM Platform

Expanding its list of functionality, ConvergeHub today announced integration of the popular accounting solution QuickBooks Online within its cloud CRM platform. Users are now empowered to get a consolidated view of their customers and finances from within the CRM repository itself…

Expanding its list of functionality, ConvergeHub today announced integration of the popular accounting solution QuickBooks Online within its cloud CRM platform. Users are now empowered to get a consolidated view of their customers and finances from within the CRM repository itself.

QuickBooks Online within ConvergeHub will give businesses a convenient way to:

  • Create/Update data in QuickBooks with automatic update in ConvergeHub or vice versa.
  • Speed through customer interactions, quotations, bookkeeping and billing.
  • Access the combined information of ConvergeHub and QuickBooks records in one spot whether at work or home; on a Desktop, iPad, iPhone or Android device.
  • Create, edit and manage all the invoices with itemized details. Schedule them in advance to send invoices timely to the customers.
  • See customers’ invoice histories in the sub-panel of their details page. Share invoices with others through email.
  • Collaborate with the accountant or bookkeeper to get updates on the finances.

On the whole, the combination of ConvergeHub and QuickBooks Online will let the business entrepreneurs stay on top of their customer relations and finance management.

”We completely understand the difficulty by which business entrepreneurs work the entire day managing different processes and mapping the data from multiple standalone systems. The integration of QuickBooks Online and ConvergeHub is just one of the ways to reduce this difficulty level by a substantial degree.

QuickBooks Online and ConvergeHub integration will provide a convenient way to entrepreneurs to keep track of their customers, invoices, quotations and outstanding payments without toggling between platforms. It will not just make their business more streamlined, systematic and organized but help them grow further by doing hassle-free finance management from the CRM platform itself,” said Manash Chaudhuri, CEO of Converge Enterprise, Inc.

How to Get Started

Users simply need to visit the ConvergeHub Apps Store and add the QuickBooks Online app into their ConvergeHub account to start accessing the combined functionality.

A detailed explanation on QuickBooks Online integration within ConvergeHub is available at the website.

About ConvergeHub
ConvergeHub is a cloud based all-in-one CRM software for complete Customer Engagement Management, combining sales, marketing, customer service and collaboration into one unified and easy-to-use platform. ConvergeHub’s award winning CRM includes Sales Force Automation, Marketing Automation, Email Marketing, Social integration, Customer Support, Collaboration, Document Management, Project Management, Invoicing, Reports and Analytics.

ConvergeHub is a product of Converge Enterprise Inc, a leading technology company enabling small and medium businesses run all customer-centric activities from a single integrated cloud based platform. Founded in 2012, the company is privately held and headquartered in Silicon Valley, California.

Renowned names like Destination CRM, Boston Herald, Los Angeles Times, San Francisco Chronicle, TMCNet, International Business Times, The Miami Herald and CRM Idol have already featured ConvergeHub as an innovative next generation Customer Engagement Management solution for the global market.

[ This post was originally published in PRWEB ]

ConvergeHub announces the all new Project Management feature within its cloud CRM platform

After much anticipation, ConvergeHub has finally announced the availability of Project Management module within its cloud-based CRM platform. It is designed and developed to help businesses quickly set up their projects; and manage it from start to finish, right within the CRM…

After much anticipation, ConvergeHub has finally announced the availability of Project Management module within its cloud-based CRM platform. It is designed and developed to help businesses quickly set up their projects; and manage it from start to finish, right within the CRM.

”More than anything, small and medium businesses essentially need a tool that helps them define the project flow, keep track of work progress, share the project updates and deliver quality results on time. And this is precisely what ConvergeHub Project Management does.

Now SMBs do not have to separately invest in a project management tool. Using ConvergeHub CRM, they can Plan, Track, Collaborate and Deliver the projects on time from around the world”, said Manash Chaudhuri, CEO of Converge Enterprise, Inc.

ConvergeHub Project Management Features

1.Project Planning

Users can define the overall project flow:
Break down the work in the form of Milestones, Tasks and Subtasks.
Select the Resource, Target Hours and Due Date. Set the priority for each Task and Subtask.
Select the Billing option, Cost, Billing Amount and Hourly Rate.

2.Project Collaboration

Users can collaborate with employees across any location, to work together on the project:
Add/View members to the project who will be working on it
Add/View documents, presentations and spreadsheets related to the project.

3.Project Tracking

Users can monitor the daily progress on the project:
View the upcoming project tasks and subtasks in the calendar
Click on the task and subtask to see the progress percentage and evaluate it against the project deadline.
View the timesheet to see the number of hours spent on the task/subtask. Compare it with the total number of target hours set.

4.Project Billing

Users can create, send and track invoices:
Create invoices, mentioning all the completed project tasks and subtasks
Send the invoice through mail which the client receives as a pdf attachment
Send the invoice through DocuSign for e-signature
Get the invoice automatically synced to QuickBooks Online and Desktop.

Click here to get a detailed tour of ConvergeHub Project Management features.

How to get started with ConvergeHub Project Management?
ConvergeHub Project Management feature is available in the Premium Plan. Users can refer to the Help Manual to understand how to use it. For a visual walkthrough of using the module, users can contact ConvergeHub team.

About ConvergeHub
ConvergeHub is a cloud-based CRM designed for the small and medium-sized businesses. It takes care of Sales, Marketing, Customer Service and Collaboration, empowering businesses to run all organization-wide activities from within the CRM. Some of the key features integrated within ConvergeHub are Sales Force Automation, Customer Support, Document Management, Project Management, Invoicing and Reports and Analytics.

ConvergeHub is a product of Converge Enterprise Inc, a leading technology company privately held and headquartered in Silicon Valley, California. Destination CRM, CRM Idol and TMCNet, etc have featured ConvergeHub as an innovative next generation CRM for the global market.

Sign up to get a FREE TRIAL of ConvergeHub.

[ This post was originally published in PRWEB ]

ConvergeHub Launches Global Partner Program

ConvergeHub CRM, the #1 easiest converged CRM for SMB, today announced its global Partner Program to allow VAR’s, resellers and sales consultants to resell its SaaS CRM…

ConvergeHub CRM, the #1 easiest converged CRM for SMB, today announced its global Partner Program to allow VAR’s, resellers and sales consultants to resell its SaaS CRM. As an added incentive, new partners will start as a Gold Partner and receive extra margin for every registered deal within their first 90 days.

ConvergeHub highly values their partners’ success and as such, their unique partner program includes the following:

Highly competitive margins – Includes unique recurring revenue model and quick payout.

LEADS – Pre–qualified sales leads (not just names) from events, SEO, the press and more.

Inclusion in the reseller map and locator – so prospective buyers can find partners quickly.

NFR Access – Partners get to use ConvergeHub internally to learn the product and for their own use.

Deal Registration – Quick, easy approval, exclusive support and pricing–plus 10% extra margin for all registered deals.

Jump Start Margin – Extra margin for every registered deal within the first 90 days – covers the opportunity cost and then some.

Start at GOLD – Three levels to reward performance, but partners start at gold so they get good margins immediately.

Product and Market training–no cost or barriers to entry.

MDF – Pre-allocated budget and easy-to-apply form to help partners with joint promotions.

Partner Conference – Invitation to the partner conference.

Online Webinars – Weekly or one-on-one webinars–the company gives the cool demo… partners close the deal (while they also learn the product).

Lots of sales tools–detailed competitive matrix, persuasive Power Points, market info, and more.

Special spiffs, promotions and recognition (everyone likes a little extra).

ConvergeHub is the #1 easiest converged CRM for SMBs. It can manage all sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The features are optimized for small to medium sized businesses that have the same needs as the large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM features are built-in, work together flawlessly, and have a uniform look and behavior. ConvergeHub can be used to automate typical day-to-day tasks and marketing automation processes within a simple and intuitive interface.

Visit Partner Portal for more information about the program or to apply, or contact Glory Eke, Channel Manager for ConvergeHub at (510)924.1684 or via email at partners (at) convergehub (dot) com.

About ConvergeHub

ConvergeHub Enterprise is a leader in the SMB CRM market and recipient of multiple awards including 2014 CRM idol semi-finalist and 2015 winner small business influencer awards.

ConvergeHub CRM was designed to be the #1 easiest converged CRM for SMB software in the market. With multiple benchmarks such as Minimal mouse clicks, Quick Create, Mass Actions and Context Sensitive Help and Live-In-App Support, it is the undisputed most intuitive and easiest to use CRM Software. These features greatly decreases the time required to implement the software and increases employee productivity.

For more information, please visit ConvergeHub website.

[ This post was originally published in PRWEB ]

ConvergeHub Adds Two New Compelling Features to its ‘Converged CRM’ Platform

ConvergeHub, the pioneer in Converged CRM for SMBs, announced the addition of two new features within its platform. They include Email History View Status and Reply All and Forward functionalities…

ConvergeHub, the pioneer in Converged CRM for SMBs, announced the addition of two new features within its platform. They include Email History View Status and Reply All and Forward functionalities. After receiving great response for Lead Clipper and Round Robin Assignment rule last month, these two features are next in succession to get added to ConvergeHub.

Feature Highlights

1. Email History View Status: Email forms a major part of business communication. Approximately a business sends 20+ emails to customers, partners and associates, daily. But at the end of the day, it doesn’t matter how many emails are sent if the sender can’t see the ‘view’ status of these emails.

Whatever be the subject of the emails, whether they have been opened or not is a critical aspect of email tracking. And considering how this often harasses and distresses businesses, ConvergeHub has added Email History View Status – the feature required to track whether the emails sent from within the CRM have been viewed or not by the recipients.

2. Reply All and Forward: Responding to multiple individuals at once or resending messages are commonly done in emails. But both these tasks becoming taxing if there are no short cuts for them.

So ConvergeHub has went one step ahead and added ‘Reply All’ and ‘Forward’ functionalities to Gmail and all email clients that are/will be integrated with ConvergeHub through IMAP. It is indeed a great news for ConvergeHub users who can now respond or resend message to multiple individuals, at a single shot.

Learn more on these features and what compelling benefits do they carry for businesses, in ConvergeHub Blog section.

”Vast majority of customer conversations happen via email. That’s precisely why we’ve made ConvergeHub capable enough to work with any email system. Users can send and receive emails simultaneously within CRM and from other email clients! They can collaborate with the team by sharing emails and create richer customer profiles by linking emails with CRM data and streamlining all customer interactions together.

To further enhance the emailing experience within ConvergeHub, we have added Email History View Status and Reply All and Forward functionalities. Now all emails’ status will change from ‘delivered’ to ‘viewed’, once opened by recipients. Reply All and Forward will empower users to reply to everyone listed in message’s ‘From’ and ‘Cc’ fields and re-send emails to different email addresses, in ONE click,” – said Manash Chaudhuri, CEO of ConvergeHub.

About ConvergeHub

ConvergeHub launched its beta version in January 2013, followed with a production launch in June 2013. In a sharp contrast to the other CRMs, ConvergeHub did not blindly went on in an app integration spree. It understood the challenges of an integrated CRM solution and hence pioneered the concept of a Converged CRM solution for the SMBs.

Today, ConvergeHub stands as the ‘easiest Converged CRM for SMB’ that offers a comprehensive suite of customer management and engagement features. Fast growing small and medium-sized businesses across the world use ConvergeHub’s Sales Force Automation, Multi-channel Marketing, Marketing Automation, Case Management, Document Management and Collaboration, Business Process Management, Workflow Automation, Invoicing, Social integration, Project Management and Reports & Analytics. Unlike other small business CRMs that offer these features through third-party apps, ConvergeHub offers all directly from its parent cloud CRM platform.

Click here to get a FREE TRIAL of ConvergeHub

[This post was originally published in PRWEB]