Tag: Best CRM for QuickBooks online

Myths About Using A QuickBooks CRM For Sales Teams Exposed

Customer Relationship Management solution or CRM software has been around for decades. However, over the past few years the usage of CRM has skyrocketed and today both small and enterprise level businesses use CRM for sales, preferably a QuickBooks CRM that is capable of offering QuickBooks CRM integration free. Here are some of the some of the primary myths debunked about sales CRM software like QuickBooks CRM for sales teams.

Customer Relationship Management solution or CRM software has been around for decades. However, over the past few years the usage of CRM has skyrocketed and today both small and enterprise level businesses use CRM for sales, preferably a QuickBooks CRM for sales teams that is capable of offering QuickBooks CRM integration free.

CRM technology has evolved considerably over the years, but still, there are several misconceptions what a CRM solution actually is, or what it does, remains in the minds of the prospective buyers of CRM. Especially, customer relationship platforms that integrate with software solutions like QuickBooks, which helps integration with financial and accounting software platforms, and therefore, aid the sales teams to do their work more efficiently.

We will call them CRM myths.

Here are some of the some of the primary myths debunked about sales CRM software like QuickBooks CRM for sales teams.

A CRM software can greatly help in cutting costs, and using one can lead to reduced marketing costs by 23% - Cloudswave Click To Tweet
  1. Sales CRM is too complicated

During the early days, sales CRM software was non-intuitive, clunky, and complicated, which came with an extremely steep learning curve. The market took notice of this issue and hence CRM software gained a reputation that it is a complicated piece of technological marvel that requires advanced computing skills to manage its functionalities.

However, those days are gone, and CRM technology has evolved by leaps and bounds. Today easy to use CRM software platforms have intuitive drag and drop interfaces like ConvergeHub that allows even the most non-technical users to quickly learn and use the platform.

This is the exact reason CRM systems like ConvergeHub, which are built to be accessed by small and growing businesses, have an extremely short learning curve.

  1. CRM is too expensive

Another prevailing myth about CRM systems that were born during the early days of the technology is that CRM solutions are prohibitively expensive. Since, at that time, businesses would have to normally spend more than $1000 per month or even a larger sum for CRM implementation in a company.

Unfortunately, this perception still exists and is as-of-date believed by many.

However, the truth is that prices of CRM software solutions have dramatically dropped in the recent years, which has happened primarily because of the growth in cloud based CRM software and the exceeding numbers of many new vendors that have entered the CRM marketplace.

For example, ConvergeHub CRM not only offers a 14-day free trial of the software but also allows you to use ConvergeHub on a pay-as-you-go subscription-based service (quarterly or annual), with its Starter Pack billed as low as $9 per user/month if it is billed annually.

  1. If I buy a CRM, I must still purchase a marketing automation system

In the present times, an innovative and new type CRM technology has entered the market. It is known as the Converged all-in-one CRM software, which includes full customer relationship management for sales, marketing, customer support, and even accounting on the same platform. Therefore, once you buy a QuickBooks CRM for sales teams like ConvergeHub, you no longer need to buy different automation systems for customer support, sales, marketing, or accounts, as they are built within the CRM.

This means all data centrally stored in the CRM database, be it from sales, marketing, support, or accounts is for all to see, which help align your various teams and makes everyone in your organization work more efficiently.

  1. CRM is only used to store contact information

Easy to use QuickBooks CRM software that supports marketing, sales, accounts, and customer support is used for a plethora of activities. Therefore, when you bring a Converged CRM like ConvergeHub into the picture, the list of processes that can be automated with best CRM for QuickBooks online grows exponentially, which include:

  • Billing and Invoicing
  • Email marketing
  • Drag and drop landing page and web form creation
  • Multichannel campaigning
  • Lead generation and lead scoring
  • Online appointment scheduling
  • Creating advanced metrics and analysis to drive data-driven decisions
  • Creating eDocs and electronic signatures
  • Advanced telephony for streamlined sales calling
  • Helpdesk and customer support automation
  • Social CRM and social listening capabilities
  • Creating project management workflows
  • And much more

  1. CRM for sales will not integrate with my other systems

This is absolutely a myth in the present times, since on the contrary most CRM solutions like ConvergeHub are sold as SaaS (software-as-a-Service) systems.
This means, most cloud based CRM have open APIs, which lets you integrate almost any third-party applications like QuickBooks and others that you want with your easy to use CRM.

These integrations opens the door for the users to complete most complicated tasks using the right plugin and API, like accounting, invoicing, billing, and creating eSignatures, and others, without having to leave the CRM. Modern CRM solutions, not only allows you to integrate billing and invoicing apps like QuickBooks, but also combine emailing, telephony, social media apps, and others with the CRM platform.

Conclusion

The bottom line is that the legacy CRM software of the late 90’s and the early 2000s are gone and obsolete in 2018.
As most customer relationship management software solutions like ConvergeHub QuickBooks CRM live in the cloud, they are extremely cost-effective, and highly intuitive that empowers your business to be more competitive in your field, which in turn increases productivity while decreasing costs, and enables your sales teams to spend more time closing deals.

New to ConvergeHub? Click below to start your 14-day free trial right away.

Signs That Your Business Has Outgrown QuickBooks Customer Manager in 2018

In life and in business, it is hard to leave old habits and walk away from what we already know, since it is always easy to tread the same path. Nevertheless, although holding on to routine practices may be comfortable and familiar, but is it always the best way to go? More so, when it comes to new customer management software, it can be specifically difficult to cut off ties with traditional software solutions those that no longer serve your business needs. Now, if you are presently using QuickBooks Customer Manager, you must be aware of what we mean. While QuickBooks Customer Manager has a loyal user base, the platform has not been updated over the years, and Intuit has even discontinued support for this platform.Therefore, even though it may a comfortable and familiar, Intuit’s customer management software, may not help your business to grow. Here are 5 reasons as to why it may be the time to move on.

In life and in business, it is hard to leave old habits and walk away from what we already know, since it is always easy to tread the same path. Nevertheless, although holding on to routine practices may be comfortable and familiar, but is it always the best way to go?

More so, when it comes to new customer management software, it can be specifically difficult to cut off ties with traditional software solutions those that no longer serve your business needs.

Now, if you are presently using QuickBooks Customer Manager, you must be aware of what we mean.

Indeed, QuickBooks Customer Manager was a great platform when it was primarily launched since it allowed the users to integrate QuickBooks Desktop customer data so that you never miss a sales opportunity.

68% of small business owners regret looking back on the first year is that they didn’t spend more time learning about financial management- Intuit Click To Tweet

However, while QuickBooks Customer Manager has a loyal user base, the platform has not been updated over the years, and Intuit has even discontinued support for this platform.
Therefore, even though it may a comfortable and familiar, Intuit’s customer management software, may not help your business to grow.

Here are 5 reasons as to why it may be the time to move on:

  1. You need a more effective way to manage your contacts

Let us just accept the fact that QuickBooks Customer Manager is a pain in the neck. While the best small business CRM should make it easier to manage information on leads, prospects, customers, and sales, Customer Manager, needs a lot of manual work to keep customer data clean.
Per say, even for accomplishing a small action as simple as updating a company address you need to update the individual contacts for each person in the company’s list.

Your CRM should make your life easier. Therefore, using a CRM software like ConvergeHub which offers QuickBooks CRM integration free is an ideal choice under this circumstance, if you are spending hours updating and cleaning up data, and you think it is time to move on.

  1. Your team needs to access customer data on the go in their mobile

Technology in the present times is constantly growing at a rapid pace. However, as Intuit has not updated Customer Manager, it is still stuck in time as a ‘desktop-only’ software. Although, still this software serves its purpose if you need customer information while in office, nevertheless, this is 2018 and you need cloud-based and mobile software solutions for your business’ needs.

In fact, in a research conducted by Innoppl Technologies, it claimed that 65% sales representatives who have started using mobile CRM have achieved their sales targets, while merely 22% of sales reps using non-mobile CRM platforms have reached their quotas in the same span of time.

Remember, your customers rely on you to be flexible for their needs, and therefore you need an easy to use CRM platform that does the same for you like ConvergeHub, which is considered by many as the best QuickBooks CRM for sales teams.

Since, being tied to a desktop application is the farthest thing from flexibility, which can hold your business back in these modern times.

  1. You have reached maximum user access

QuickBooks Customer Manager does precisely what it meant by ‘being held-up’ to your sales teams. By limiting your business endeavors to an upper limit of just four users, your team will without any doubts end up sharing accounts, leading to duplicate contacts and bad data.

Moreover, even if your current sales team is lesser than four sales reps, it is always best to think bigger and make your plans for a better tomorrow. Besides, it is more convenient to switch when your team is small, rather than re-train your sales reps once you have outgrown Customer Manager customer management platform.

Therefore, if you plan to expand the size of your sales team, you need a QuickBooks CRM solution like ConvergeHub that not only grows with your business but also makes your business grow as one of the best CRM for QuickBooks online.

  1. You are trapped in a software platform older than Windows 2000

Let us think back to the year 2000, when Gladiator and Cast Away were topping the box office, and Eminem’s Marshall Mathers LP and NYSYNC’s No Strings Attached was the top selling albums on the list.

There can be no excuse in 2018, to still rely on a software that only supports Windows 2000 since if someone tries to sell you a car, phone, or a computer from 2000, would you not laugh them out of the room.

Therefore, adhering to the same logic, should you not be using easy to use CRM software that is compatible with your phone, computer, and tablet.

Using ConvergeHub CRM, which is one of the most popular QuickBooks CRM, helps your sales team to have a full access to your customer and sales info, since using QuickBooks for accounting, and at the same time viewing the customer details, products, invoice and payment information directly in your CRM helps in follow-ups, reminders, customer service and business process automation.

  1. You need a software solution that will support you

Even the best pilot all across the world needs a copilot. However, if you are in the cockpit with Customer Manage, you will not get any technical help, since the software is presently discontinued.

As your small business grows in size, you will undoubtedly need to customize your easy to use CRM platform to suit the ever-expanding requirements of your team, and with that comes the need for support.

Therefore, for better lead management, access to cleaner QuickBooks software, zero double entry errors, data security, automated sales processes, enhanced sales efficiency, empowered customer service, robust marketing automation, and unparallel customer support you need a QuickBooks CRM software like ConvergeHub, which provides you customer engagement that businesses strive for in the present times.

Takeaway

ConvergeHub CRM is rated as the #1 QuickBooks CRM software, which allows you to sync all your data in real-time with QuickBooks Online and relieves the stress of managing customers and leads with an easy to use, and comprehensive user interface.

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So why wait, click here for a 14-Days FREE Trial of ConvergeHub QuickBooks CRM , and find the efficiency of both these software solutions that will help your business to grow, if you are seriously considering having an integrated CRM with your QuickBooks accounting platform.

12 Most Essential QuickBooks CRM Buying Guidelines for Startups

Customers are the most essential element of any business. Therefore, it is equally important that we must look after them. Now, if you are busy guessing how you can do that, because it may seem to be a breeze in the beginning, but as your business expands the multitude of your consumer base springs up with time. Therefore, before you decide and square-up upon finalizing your favored QuickBooks CRM software, here are twelve best practices that according to him, small business owners should recognize before purchasing their first CRM solution that offers QuickBooks CRM integration free.

Customers are the most essential element of any business. Therefore, it is equally important that we must look after them.
Now, if you are busy guessing how you can do that, because it may seem to be a breeze in the beginning, but as your business expands the multitude of your consumer base springs up with time.
To shed some light on the subject, we are here to speaks in this article about some of the best practices small businesses should adopt when they look for a QuickBooks CRM platform to run their businesses.

Therefore, before you decide and square-up upon finalizing your favored QuickBooks CRM software, here are twelve best practices that according to us, small business owners should recognize before purchasing their first CRM solution that offers QuickBooks CRM integration free.

QuickBooks operates in the SMB market, sized at approximately 29 million businesses in the US, and it has more than 80% market share with small businesses that use financial management software. Click To Tweet
  1. Choose A CRM Vendor That Offers Support

No two organizations require the same functionalities while implementing an easy to use CRM software. This is why, it is so critical that you must select your QuickBooks CRM vendor who is capable of providing you with the right support your establishment needs. Finding the right kind of support for your best CRM software for QuickBooks can be as significant as the functions that constitute the solution.

  1. Think About The Set Up Time And The Ease Of Use Of The CRM

For startup owners and beginners who are in need of implementing QuickBooks CRM for their organizations, the last thing that they want is to face a complicated CRM system that will take weeks to install. Instead, think about adopting a CRM solution that requires limited set-up time and is easy to use for most employees in your organization.

  1. Grow With The CRM Solution

Instead of just adopting a QuickBooks CRM for sales teams , since it does not cost much or is free, ensures that you find a CRM solution for your business that is unlikely to outgrow your organizational expansion. Therefore, opt for a CRM solution that can help your business grow effectively, keep up with your employee performances, and make your organization grow with the program.

  1. Read Reviews On Various CRM Systems

Before you commit yourself to a particular customer relationship management solution, carry out in-depth research on your preferred QuickBooks CRM platform. As, the more information you have on different best CRM for QuickBooks online, the more informed choices you will able to make while purchasing your CRM solution with integrated accounting and invoicing module.

  1. Check If Your CRM Helps Throughout The Customer Lifecycle

Make sure that your selected QuickBooks CRM for sales teams is capable of offering support to every department in your business. Right from Marketing, Sales, Support, and Accounting team members, with what they need to help your leads and customers at every phase of the customer lifecycle with your brand.

Best QuickBooks CRM solutions, not only aids in finding prospects but also helps in turning them into loyal customers and keep them through the long haul, by providing them unflinching services and great experiences.

  1. Avoid Selecting Just for Big Names

It is natural that you can decide on big names in QuickBooks CRM as their reputation and credibility outreach others. However, always remember as each organization’s CRM requirements are different, so select the QuickBooks CRM tailored to your needs, rather than going for the “biggest names” other companies use and recommend online.

  1. Go Beyond Just Features

While choosing your best QuickBooks CRM for sales teams, pick the right CRM tool by “thinking ahead of just the features” in the software. Instead, look for other important aspects of CRM integration, like the amount of available data storage facility in the CRM and pricing flexibility of the solution.

  1. Go Mobile

In the present times, with more and more people using handheld devices, choose the best CRM for QuickBooks online , which can be accessed seamlessly across multiple devices over the Internet, including Windows Phone, iPhone, and Androids.

  1. Look for Personalization

It is important that your selected QuickBooks CRM is capable of providing the personalization that modern consumers crave. Buy a CRM that can send personalized emails and other individualized bespoke communications, which are based on the acquired customer data. Since doing so can significantly enhance your marketing campaign’s, click-through rates and further increase your revenue.

  1. Find who is accountable for Recovery, Backup, and Data Security

All businesses, be it big or small, can find themselves irrevocably crippled once they fall a prey to security breaches and cyber threats. Hence, it is absolutely critical to measure the security of the CRM software and understand the party responsible and involved for the software’s data backup, and information recovery.

  1. Check Policy for Regulatory and Compliance Requirements

Before selecting your CRM software that offers QuickBooks CRM integration free, make sure that your CRM vendor’s data policy and contact guarantee are compliant in handling customer information, especially, when you are buying a cloud-based SaaS CRM solution for your business.

  1. Consider API Calls

Modern day businesses mostly integrate multiple customer oriented business applications with their CRM. Therefore, make sure that you understand the confines on API calls into the easy to use CRM solution for integrating third-party business applications, other than QuickBooks such as Evernote, MS Outlooks, Gmail, RingCentral, Zapier, DocuSign, MailChimp, and others.

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Takeaway

For more information or for a 14-Day free trial on QuickBooks CRM software, call ConvergeHub the award-winning best CRM software for QuickBooks.

CRM with Invoicing and Billing: QuickBooks CRM- Big Advantage and Efficiency That Means Money

A CRM working all alone in a silo is not enough to bring business to the next level for all small and medium businesses. However, easy to use CRM software with billing like ConvergeHub QuickBooks CRM, connected to other aspects of your business, can provide your business with that extra push. The growing use of CRM (Customer Relationship Management) tools by small and medium businesses have created a cliché for the modern digital age- if you want your SMB to grow and succeed you are going to need a CRM. As banal as it is, nevertheless the declaration rings true. Relationship with your consumers is crucial, and the tools that you deploy to manage these are just as important for the better performance of your business.

A CRM working all alone in a silo is not enough to bring business to the next level for all small and medium businesses. However, easy to use CRM software with billing like ConvergeHub QuickBooks CRM, connected to other aspects of your business, can provide your business with that extra push.

QuickBooks has more than 80% market share with SMBs that use financial management software. Click To Tweet

The growing use of CRM (Customer Relationship Management) tools by small and medium businesses have created a cliché for the modern digital age- if you want your SMB to grow and succeed you are going to need a CRM.

As banal as it is, nevertheless the declaration rings true. Relationship with your consumers is crucial, and the tools that you deploy to manage these are just as important for the better performance of your business.

Let us take the thought a little further. Many businesses realize quickly that just an easy to use CRM for small and medium businesses, working alone, is not enough to get your business to the next level. Although a CRM with billing and invoicing, connected to other aspects of business like a QuickBooks CRM for sales teams, would be much better.

Here are some of the critical reasons why a CRM with invoicing and billing is a good idea for the growth of your business:

 1. Efficiency and Cash Flow

Every company owner acknowledges and knows that cash flow is the terra firma of businesses. You can always argue that the more efficient your invoicing and billing is, the healthier your cash flow position can become over time. As for whether you are running a multinational establishment or one-man operating out of your garage, you need money to empower your business and ensure that it keeps running smoothly.

Therefore, when the best small business CRM and billing systems are not integrated, small businesses can find themselves losing track of billable items and unpaid invoices, which seldom happens when your CRM software provides QuickBooks CRM integration free .
For not doing so, mostly makes expenses fall through the crack, discounts being offered too liberally, employees forgetting to log time sheets or invoices being not followed up methodically on time.

All these inefficiencies in any small and medium business organization can add up to hundreds, if not thousands of dollars in lost revenue, which can be the difference between a profitable business and a costly one- especially if you are in small businesses.

2. Tracking Every Billable Dollar (Do not Lose the Money You have already Earned)

Let us delve deep into those missed billable items. Businesses often miss out on the revenue that they should have generated, not because of incompetence of their employees, but as sometimes there is just too much information to track manually. This is one of the reasons we have developed ConvergeHub QuickBooks CRM software the best CRM for QuickBooks online.

A robust easy to use CRM system helps you to consolidate all your business data in one central application, making it easier to keep track of customer and prospect related information without having to slog through tons of disconnected spreadsheets, emails, and sticky notes.

Moreover, if your CRM system like ConvergeHub can track projects and support customer tickets on top of that, you have got a full-on business management suite.

For integrating CRM with project management (along with help desk) and billing features lets you take your business several steps further, as doing so, you can automatically capture all revenue related activities across your entire business using only one central app.

Therefore, use QuickBooks CRM to track every dollar you make, be it in projects, sales, or support- and see that everything is billed accurately and on time.

3. Save time and make money

 

Having a system for handling easy to use CRM, projects, billing, and support also implies that you do not have any risk of making potential and costly mistakes due to double entry or miscounting.

Let us assume you are running a digital marketing agency.

Now if all your employees are required to keep close track of time they are spending doing work for your company’s customers and you are using a separate time tracker for your agency’s projects, you will have to transfer all their data from an app to another billing app in order to generate invoice for your clients.

Would not it be great if these two applications were ready to integrate since it should only take a few seconds to do this task (as it is with ConvergeHub QuickBooks CRM)?

Now if everything is handled by one central software system, your employee’s time sheet can be easily accessed by the bookkeeping and accounting system module to generate accurate invoices and on time.

Therefore, if you can find a CRM that can integrate your business management with your billing app that you can cut down on your operational costs by replacing half a dozen separate apps with one centralized software- why would not you.

4. Keep clients happy by helping them better and faster

 

Your business does not just revolve around you; it is also about your customers. A QuickBooks CRM that includes invoicing and billing functionalities not only help your business to get paid faster, but it will also help your employees to understand the customers better and therefore build more meaningful relationships.

For example, one of your customers calls your support team and asking about an overdue fee on their latest invoice. With a QuickBooks CRM that integrates customer relationship management with financial software, your support can instantly look into the integrated invoicing and billing module to find information regarding the question been asked by the customer.

Similarly, sales and marketing can easily see what products and service your customers bought from your company in the past using a QuickBooks CRM for sales teams, letting them tailor their marketing materials and sales pitches to address the customer’s needs.

Customers might not like being sold, but they certainly value being assisted by anyone in solving their issues, which consequently increases your sales and support rep’s up-selling and cross-selling opportunities.

So what are you going to do?

As a QuickBooks CRM with invoicing and billing make sure that, you are being paid for every moment’s worth of revenue that you rightfully deserve; it sets your business up for success.
Since using QuickBooks CRM software you are not spending your time working on disparate tools, your employees will also find more time to spend on what really matters to your business- your products, your customers, and your services.

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ConvergeHub support many different types of businesses and our customers love us.
If you want to find out why and what we can do for you please get in touch or schedule a demo!

5 Critical KPIs To Track As A Small Business Owner Using ConvergeHub QuickBooks CRM

The fact remains, however, that your profits are one of the several factors, which affects your company’s balance sheet. If you are a user of QuickBooks CRM for small businesses, your KPIs (Key Performance Indicators) refer to the values used to assess your business’s success in reaching its goals. Over the course of time, tracking pertinent KPIs can aid you in making critical decisions about your business’s development and growth. Here are 5 most important KPIs to track with the best CRM for QuickBooks online as a small and medium business owner in your industry.

The fact remains, however, that your profits are one of the several factors, which affects your company’s balance sheet. If you are a user of QuickBooks CRM for small businesses, your KPIs (Key Performance Indicators) refer to the values used to assess your business’s success in reaching its goals.

Over the course of time, tracking pertinent KPIs can aid you in making critical decisions about your business’s development and growth.

65% of businesses adopt a CRM within their first five years.- Software Advice Click To Tweet

Here are 5 most important KPIs to track with the best CRM for QuickBooks online as a small and medium business owner in your industry:

#1. Cash Flow Forecast

Cash flow forecasting is an important KPI that let businesses assess whether their sales and margins are appropriate. To make this forecast, you need to add the total cash your small business have in savings to the anticipated cash value for the upcoming four weeks, and then subtract the anticipated cash out for the same period of time.

Intelligent small business owners using QuickBooks CRM software perform day-to-day cash flow forecasts, whereby they can identify upcoming financial problems in their nascent stages and then make necessary changes accordingly.

In addition to aiding small businesses foresee expected surpluses or shortages in the revenue, a cash flow forecasting is also most vital for proposing upcoming business loan applications, and for tax planning of your enterprise.

#2. Gross Profit Margin as a Percentage of Sales

No small business can achieve success if it is paying more to the suppliers than its gross monthly sales revenue. Gross profit margin as a percentage of sales is a financial expression that illustrates total profit margin of a business compared to its revenue.

Therefore, primarily to find your businesses’ GPM (Gross Profit Margin) divide your gross profit by your sales. Thereafter multiply the result, by hundred and you will then get your businesses’ GPM as a number in percentage.

Next, to determine the extent your GMP contributes to your overall sales turnover, divide that integer with your sales amount.

Here is the math for your easy reference:

 ( Gross Profit/Sales x 100) / Sales

The usefulness of using this performance indicator consistently is that this KPI helps you to easily quantify how much cash you are keeping against the amount paid out to your suppliers.

The GMP increases as your business retain more cash, and similarly, a decline in gross profit as a percentage of your sales could be a sign that your business is excessively spending on the suppliers.

As a small business owner using QuickBooks CRM accounting platform, you need to reduce overhead expenses or increase the price of your products or services to compensate for the decrease in gross profit as a percentage of sales.

#3. Revenue Growth Rate

It might seem obvious; however, the revenue growth of a business refers to the rate at which a business’s income or sales growth is increasing.

Therefore, to evaluate a revenue growth rate, start by calculating your business’s total revenue for the whole year, which is very easy to find using a QuickBooks CRM platform. Next, divide the current revenue by the total revenue from the previous year to find your present rate of growth.

By calculating RGR (Revenue Growth Rate) as an ongoing process, you can easily assess whether the growth in your business is increasing, decreasing, or is it in a plateau state.

#4. Funnel Drop-Off Rate

The funnel drop-off rate illustrates the number of visitors, who have left your sales funnel, or abandoned a conversion process, prior to its completion.

In a sales funnel (for laymen, envision a sales funnel as a real funnel pointed downward) there are many conversion steps along the way, while the prospects and leads move from the crest of the funnel to its bottom, where the prospects exit or get converted into a sale.

Therefore, the funnel drop rate is the number of prospects that move away from the funnel prior to sale.

To calculate funnel drop rate, begin by calculating the number of visits of a particular sale conversion step and then subtract the number of visits of the first step in the funnel. Next, divide this new value by the visits of the first conversion step.

In the recent times, for users of easy to use CRM software, the funnel drop off rate KPI has become one of the most important performance indicators that businesses must track using a CRM platform for finding growth or decrease in its sales activities.

#5. Accounts Payable Turnover

A business, especially if it is a small business cannot keep its establishment open for long if it runs out of funds to pay its outstanding suppliers. Accounts Payable Turnover is a KPI that measures the rate at which businesses pays for its required goods and services. It reveals the amount of fund spent on the supplying vendors over a given period of time.

Once you are using QuickBooks CRM software, to find this KPI, sum up the cost of your total purchases under supplies, and then divide it by AAP (Average Accounts Payable). Now, once you are aware as a business owner how much you are spending on your suppliers, you can find out if steps are necessary to reduce your spending that can boost long-term profits for your small and medium businesses.

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Takeaway

It is impossible to make any adjustment to your businesses’ strategies and procedures if you do not know how your business is trending.
For it is only by tracking KPIs on a regular interval, entrepreneurs can measure the factors, which are affecting their business growth and thereafter make necessary corrections that in the long run gives businesses the best shot at success.

4 Must-Have Add-ons for your Easy to Use Small Business CRM System

When people ask me what easy to use small business CRM system to buy, I always suggests that, whatever be their preferred choice, the CRM application should be Cloud-based. Why? It is because Cloud-based or SaaS applications join much better and updates quicker than On-Premise CRM systems. Additionally, changes made in one platform is seamlessly altered in the other integrated applications, rather than making amendments in multiple separate apps. Moreover, tools are more consistent, and support is faster for cloud based CRM software. The best small and medium business CRM systems like ConvergeHub offers tools and applications so that third-party vendors can build custom solutions and connect their software systems with ConvergeHub, in order to provide a more robust experience for the users.

When people ask me what easy to use small business CRM system to buy, I always suggests that, whatever be their preferred choice, the CRM application should be Cloud-based.

Why?

It is because Cloud-based or SaaS applications join much better and updates quicker than On-Premise CRM systems. Additionally, changes made in one platform is seamlessly altered in the other integrated applications, rather than making amendments in multiple separate apps. Moreover, tools are more consistent, and support is faster for cloud based CRM software.

In 2008, only 12% of businesses used cloud-based CRM – This figure has now increased to 87% in 2017 (SuperOffice'2018) Click To Tweet

The best small and medium business CRM systems like ConvergeHub offers tools and applications so that third-party vendors can build custom solutions and connect their software systems with ConvergeHub, in order to provide a more robust experience for the users.

Because of this, most of our customers use one or two third-party applications, since ConvergeHub easy to use CRM provides several choices to choose from.

Here are the top four and the most trending types of add-ons which most of our customers use for escalating their business processes every day:

Accounting

When any customer calls, it is natural that you would always want to make sure that you have every detail about them right at your fingertips. An easy to use CRM will always be tracking emails, activities, notes from the CRM database . However, what about the rest? What about order histories, open invoices, and products bought by the customer?

Let us be clear that a CRM system is not an accounting and bookkeeping software. Hence, it lacks the audit controls required for creating a powerful financial database.

This is the reason why most of our clients prefer to integrate ConvergeHub with QuickBooks, which is one of the most popular online accounting software in the USA.

ConvergeHub QuickBooks CRM that offer QuickBooks CRM integration free is one of the best CRM for QuickBooks online that allows the customers to synchronize contact information and also view the transaction history of the customers on the go.

Additionally, ConvergeHub QuickBooks CRM software even allows the users of the CRM to create invoices in the CRM system and the port it over to the accounting database.

This way ConvergeHub QuickBooks CRM eliminates double entry and helps the sales and support reps to find all the information they need about their customers in real time.

E-Mail Marketing 

If you need to send a few hundred emails at a time, they any efficient easy to use CRM should be able to handle it. However, if your business needs to fire thousands of emails every day to several opt-in lists, then the best small and medium business CRM software needs to be integrated to a dedicated email marketing service like MailChimp and others.
Why?
For, to begin with, your local internet service provider may shut you down if you do not. Nevertheless, that will never happen with an efficient and popular email marketing service, because their only job is to assure their customers the delivery of the mails. Any good email service like MailChimp will put your emails through certain diligent protocols to make sure that your messages are not inappropriate and they do not find their way to the spam box. For once, your emails have passed the email provider’s thorough tests, the email service provider should be able to handle thousands of emails at a go and bring the results of those email campaigns back into your easy to use CRM, so that you can use analytics to measure the results and if needed modify your future campaigns.

Phone 

Would not it be nice if when you receive a call, the caller’s records automatically pop up on your window with all their history of prior interactions with anyone in your company? Moreover, would not it be productive if you can have the ability to start an outgoing call with just a click of the button right from your contact’s database or, be able to seamlessly record any phone calls and attach the audio-file with the called contact’s record for listening in the later times?

You can get all these if you integrate your best small and medium business CRM software with a cloud-based phone system like NextInteractive Dialer or RingCentral, which can access contextual information during calls and provide a personalized experience for building better relationships.

If you are a user of ConvergeHub, you can set up these integrations in a few minutes with a couple of simple steps for making your calls faster and keep better track of your prospect’s and customer’s call activities.

Data Integration 

Sometimes a specific add-in that you need for your niche business may not exist. In the past, that would have been a problem. However, today there are several cutting-edge powerful tools, which are automatically configured to read the tables of your easy to use CRM system. With the help of these robust tools, you can easily read and write data in and out of the CRM and the required software needed for your business. Moreover, even if some of these tools cannot cut, then a good CRM system’s API can help you to accomplish your objectives, although you may require an experienced software programmer to accomplish the feat.

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Takeaway

Always remember that your best small business CRM is just a database. However, it an extremely important database that is storing information about everyone that comes in touch with your business.

Therefore, it is extremely important that you must integrate your CRM with these few illustrated software mentioned above so that you can leverage your CRM data.