Year: 2021

How To Use The Best Sales CRM Software To Segment Customers And Promote Your Brand

In a gist customer segmentation is a powerful strategy whereby you divide your customer base into individual groups that share similar characteristics which can be easily done once you are using any of the best sales CRM software for finding revenue growth. Segmentation of the customers is important because when you try to use the one-size-fits-all approach in your marketing strategies, even the best strategy will come up with mixed results. This happens because while some customers may like one campaign, others may not. Therefore by executing a customer segmentation strategy once you buy the best sales CRM software, you can easily use the tool to divide your customer base into subgroups with similar attributes, after which you can tailor your marketing plans and create contents around those subgroups and personalize your marketing messages to better communicate with different groups of customers for rapid sales and business growth.

What Is Customer Segmentation?

In a gist customer segmentation is a powerful strategy whereby you divide your customer base into individual groups that share similar characteristics which can be easily done once you are using any of the best sales CRM software for finding revenue growth.

The global mobile CRM market will grow 11% to $15 billion worldwide this year. - MarketingDive Click To Tweet

Segmentation of the customers is important because when you try to use the one-size-fits-all approach in your marketing strategies, even the best strategy will come up with mixed results.

This happens because while some customers may like one campaign, others may not.

Therefore by executing a customer segmentation strategy once you buy the best sales CRM software, you can easily use the tool to divide your customer base into subgroups with similar attributes, after which you can tailor your marketing plans and create contents around those subgroups and personalize your marketing messages to better communicate with different groups of customers for rapid sales and business growth.

Now as CRM is a business growth technology that helps in streamlining this workflow and process so that you can reach the leads and customers who are most receptive to your offering(s), here is why combining easy to use CRM software with customer segmentation strategy benefits your brand:

1. Analyze Patterns and Trends

Business CRM software is a tool that collects customer data and stores them in one place for easy reference. Now, since CRM is an important tool for your customer service teams, this lead management software harvests customer data, such as a prospects purchasing behaviors, location, interest and hobbies, age group and more for your marketing staffs, after which the tool can also analyze patterns and trends in this data for providing accurate results needed for proper nurturing of the leads without any guesswork.

2. Determine the Lifetime Value of Your Customers

Once you buy the best sales CRM software and implement it effectively, the application helps the users to create predictive models that aids in determining profitable customer-base based on the CLV (Customer Lifetime Value) of the customers.

Using a sales CRM, the users of this business growth technology can help the users to ascertain which segment of their market has the highest CLV and thereafter send marketing materials that resonate with those customers.

Now, since CRM also helps in discovering customers with a low CLV you can use this tool and use the information found in the CRM database of those customers to find methods that can increase their lifetime value with your brand and company.

For example, Facebook allows its users to filter their posts based on age, gender, interest, relationship status, location and more.

Hence using CRM and integrating it with social media tools you can create posts that target the bulk of your low CLV customer-base and reach a cross-section of your demography instantly and even address a specific audience on LinkedIn and other social media websites.

3. Increase Sales

According to certain research conducted by leading global market research organizations, all in one CRM is a software that boosts sales by 30 percent.
Hence, combining easy to use CRM software platforms with customer segmentation strategy can generate even more successful results.

This is because, using this approach you can easily get to the right customer with the right message at the right time, a thing that you just cannot do with generic “one-size-fits-all” marketing strategies.

For example, once you buy the best sales CRM software you can easily target your customers with suggestions on products and services based on their previous purchase histories.

In fact, one of the biggest brands across the globe relies on marketing CRM software solutions to sift through a plethora of customer data, something that marketers are unable to do manually, or by using spreadsheets, for up-selling and cross-selling their offerings.

4. Increase Engagement

For the most part, engaged customers are always more profitable customers for any business. According to research more than 86 percent of buyers will pay for a better CX (Customer Experience), while customers who are totally engaged represent on an average 23 percent of all premium customers for any brand when it comes to profitability, revenue and growth of relationship when compared to average buyers in the marketplace.

Therefore using easy to use CRM as a business growth technology solution for segmenting customers will not only help you to separate your buyer’s based on demography but also find out other common characteristics as per their sales cadence and collective characteristics so that you can engage your customers on a deeper personal level.

Conclusion

Enterprise CRM is a tool that not only provides you with useful insights into your customer’s attitude and behaviors by tracking interactions and collecting sales data, but it can also send powerful marketing material to smaller groups in the CRM database who share similar traits and comparable sales cadence, resulting in increased customer lifetime value and higher rates of engagements.

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How To Regain Business And Sales Productivity In These Wretched COVID-19 Pandemic Times

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” – Charles Darwin 1809 In the post, let us at the very onset pray for the health and safety of the sick and those at risk in this time in human history- Team ConvergeHub. Nevertheless, for the sake of running our businesses, we will also discuss over here in this post that NOW is the time in this Coronavirus (COVID-19) affected world to make sure that your growth efforts in sales productivity are stronger than ever to help boost revenue in 2021 and beyond.

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” – Charles Darwin 1809
In the post, let us at the very onset pray for the health and safety of the sick and those at risk in this time in human history- Team ConvergeHub.
Nevertheless, for the sake of running our businesses, we will also discuss over here in this post that NOW is the time in this Coronavirus (COVID-19) affected world to make sure that your growth efforts in sales productivity are stronger than ever to help boost revenue in 2021 and beyond.

Per sales person, a CRM can increase revenue by 41% - Trackvia Click To Tweet

Since even during this pandemic there is the business of trying to keep your businesses alive as well as the businesses of your customers.

Now if you lookup for the keyword “Natural Selection” in Vocabulary.com this is exactly what you will read:

“Natural selection is the theory that only the strong survive. For example, the animals that can outrun their predators live to pass on their speedy genes; the slow are eaten.”

Therefore when the market goes down, the competitors in your marketplace get aggressive to defend their market share, and naturally, brands are faced with making budgets and fight to stop the onslaught of decreasing revenue.

Hence NOW is the time to make sure that your businesses’ efforts for sales productivity and growth are stronger than ever, and so if you do not put money, time, and resources into sales then (we are sorry to remind) you will have a difficult time to survive or you might live to tell the tale but the climb back will be a painful and a long journey in this crunch times.

Therefore, we as one of the most popular vendors of the best CRM for small and medium businesses in the Salesforce Alternative CRM space even though accept the fact that crunch time means tightening the purse strings and doing away with “non-essential” expenses, that list in general includes but is not limited to:

  • Technology
  • Marketing
  • Employee benefits
  • Travel and entertainment
  • Training

Nevertheless, as you go about crunching those numbers, we also recommend you to consider the following:

Be strategic

In these trying times try to think outside the box and be creative with using resources and money to drive revenue. Remember, it necessarily does not always take a lot of creativity to cut expenses.

Discontinue thinking “non-essential”

If any resources and expenses are non-essential, then do not currently be spending money on those items.

Think about wise investing

Consider where you can invest money, time, and resources that might act as an additive to your emergency business objectives and keep your company in the hunt for new businesses and revenue.

In other words, find a new way when you are considering how you must be handling your sales teams and you can help them achieve better during this global COVID-19 pandemic and difficult times.

Now as you go about crunching, one thing that we can recommend to our readers is to strategically pair down your sales team to boost your businesses’ profitability and ROI.

For example, a couple of years ago we assessed an alternative lending group of 90 participants as one of the most popular Merchant Cash Advance CRM software vendors in the USA. And of the 60, this is how the numbers worked out:

The top 1/3 members of this group (20 lenders) represented over 80 percent of the revenue from existing business, which should not be surprising as it is consistent with the Pareto Principle.

Therefore what we mean over here is that you should never consider an early retirement strategy to manage expenses but rather be more strategic in who you let go.

Moreover, you should also now consider how you go about with your new hires since this is the time you should be hiring since many companies will downsize the wrong people for wrong reasons, and so now is the time to pick up great sales talents from your marketplace.

Now, if you want to be selective, you can use pre-hire assessments which can help you to accomplish a critical objective like use the ‘Ideal Fit’ strategy so that you can exactly identify what it takes to be successful in generating sales productivity in your company.

Finally, you should take up the resolution that developing and training this present team that has not undergone these competitive and dire conditions before is absolutely critical and so to accomplish that you can take the advantage of distance conferencing and other similar technologies to improve the skills of your sales team and change their behaviors accordingly.

This is because nowadays with stellar growth in technology you no longer have to pull people out of the field into a conference room for a full day to find an impact on their sales productivity skills. For this use a micro-focused strategy to just address specific “chock-points” in the execution of your businesses’ sales processes and conduct just a few hours session that involves role-plays, drill for skill, to boost strategic development of your team.

Conclusion

Yes, you will have to take actions over the next several days, weeks, and possibly months to outrun your competition and not be eaten in these trying times, but to do that your organization must be stronger and faster than ever before.

Read More –  9 Powerful Marketing Strategies To Grow Your Business Faster

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6 Things You Can Do To Increase Revenue With Prospecting CRM For Enterprise-Ready Small Businesses

At the very onset primarily let us accept the fact, that Customer Relationship Management abbreviated CRM is a business workflow management software, which makes it convenient for large enterprises like SMBs to handle their entire sales process, right from prospecting to the final delivery of the solution to the customer and even beyond. This is a reality, which is true for any organization or business, irrespective of whether they have a sales team of just one or more than 100.

Below are 6 ways SMB and enterprise-ready businesses can boost sales using modern Prospecting CRM solution, and easily turn their leads into prospects and then customers.

More than 40% of salespeople say prospecting is the most challenging part of the sales process, followed by closing (36%) and qualifying (22%). Click To Tweet

1. Share information across your team

Easy to use CRM system, which is known for its power of bringing together disparate and disjointed information from its database, helps in coordinating activities within the sales team when sales reps want to make pitches or contact leads for prospecting towards a sale.

2. Keep track of your sales process

Whether you have a five-step sales cadence or any other sales process designed to keep your sales team consistent when closing sales or following up with leads, CRM for SMB organizations helps you to make sure that your team is following the sales path to the letters, which will certainly help your establishment to increase sales.

Therefore, using a business CRM you can easily double-check what your sales reps say while monitoring their activities remotely.

In other words, sales CRM software helps you to understand what deals are in the pipeline, more importantly, keep track of what stage each deal is in and so keep a finger on the pulse of your entire sales process.

3. Better allocate your sales resources

Prospecting CRM software helps businesses to let them see, how their sales resources are allocated at a glance. These not only aid the sales managers to make intelligent decisions about how they can deploy their team, but also assign more leads to performers and shame the laggards which ultimately increase sales and brings additional revenue for the company.

4. Enable collaboration

Instead of wasting valuable work hours tracking important sales documents, CRM helps to build a single library of all your sales materials that can be accessed by everyone in your sales team. You can choose documents, brochures, sales collaterals from the CRM database to include in your emails right from a drop-down menu in your email’s inbox.

5. Create “Web to Lead” systems

Say goodbye to hot leads getting lost in an overcrowded inbox. Prospecting CRM software helps you to create forms on your website’s landing page to capture leads. Next, the system automatically routes the leads directly to the salesperson in the sales department who is free or is capable of reaching out and make a connection between the sales rep and the lead in just a few minutes.

6. Keep up with reminders and notifications

Just as it is necessary to keep track of your important sales contacts and prospects, you also need to reminders about when your sales reps should call up the leads and customers, since broken follow-ups could mean losing important businesses.

Most all in one CRM systems provide reminders about contacting important contacts and hot leads; you may not have spoken to lately and so helps you not to miss your next big sale.

Aren’t the benefits of using a CRM for complementing your sales process amazing?

Hence, to conclude, if you are a small or midsized business owner, or even just about to get your business enterprise-ready using CRM for SMB can definitely help you to increase sales and reach your goals easily.

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Boxes You Must Check Before Adopting A Sales CRM Software For Small Business

The incredible impact that technology has on business growth is fairly recognized now, especially in marketing, support, and sales. However, for this, you have to choose the right business growth technology and tools for your company or you will surely run the risk of it not being used at all. Now, the most popularly used tool for marketing, support, and sales teams is a CRM (Customer Relationship Management) system because if you buy a sales CRM software for small business it helps SMB organizations to be more productive by working more efficiently and understanding the customer’s experience with your brand that boosts sales and revenue. However, to reap the full benefit of a business CRM solution, your teams must use the software application, even though it is often stated that the employee adoption of CRM is neither easy nor assured be it an enterprise-level CRM solution like Salesforce or other Salesforce Alternative CRM mostly used by small businesses and startups in the CRM space.

The incredible impact that technology has on business growth is fairly recognized now, especially in marketing, support, and sales.
However, for this, you have to choose the right business growth technology and tools for your company or you will surely run the risk of it not being used at all.
Now, the most popularly used tool for marketing, support, and sales teams is a CRM (Customer Relationship Management) system because if you buy a sales CRM software for small business it helps SMB organizations to be more productive by working more efficiently and understanding the customer’s experience with your brand that boosts sales and revenue.

43% of CRM customers use fewer than half the features they have on their CRM. - CSO Insights Click To Tweet

However, to reap the full benefit of a business CRM solution, your teams must use the software application, even though it is often stated that the employee adoption of CRM is neither easy nor assured be it an enterprise-level CRM solution like Salesforce or other Salesforce Alternative CRM mostly used by small businesses and startups in the CRM space.

Therefore, it is always a smoother process if you can understand what your teams (especially sales) need once you purchase a sales CRM software for small business and so here are the four most important qualities your team members will absolutely want to see in a new easy to use CRM tool, since purchasing bad technology is even worse than none, as adopting a wrong technology for your startup or small business can rapidly scale down your business growth.

1. Buy CRM That Automates Your Processes

The best sales CRM software for small business should be both easy to use and automate processes for your sales, marketing, and support teams.
This is because; fancy features that are not essential for your business processes can be not only pretty distracting but it can also make the whole CRM adoption more complicated than it should be for your startup.

Hence, before you buy CRM for your company, think of the bells and whistles (which might seem attractive) if they are absolutely necessary for your business.

Rather, look for features in your best CRM for small business that will save you time and not take it away by complicating your business workflows.

Now, the ability to automate tasks and processes by using functions like Sales Force Automation is the most time-saving qualities of a CRM.

Therefore, buy CRM that is capable of automating your staff’s daily mundane and repetitive tasks.

Moreover, CRM also saves time by automatically pulling all customer data into one place which not only saves efforts but also provides the great benefit of establishing one source of truth about your leads, prospects, and customers.

2. Buy CRM that is user-friendly

We all are aware of the feeling of frustration that happens when you are unable to make out how a piece of software or an application works.
This is because, when something is difficult to use or confusing, we normally tend to quickly work it out or stop working with it if it takes too long to understand.

This same thing even applies to CRM software systems. Since the very moment, a CRM solution starts becoming a source of friction that very moment people also stop using it.

Hence look for a CRM solution that is intuitive, and has a clean design so that it can be easily used by your employees.

According to research, it has been found that salespeople spend more than 60% of their time using various business growth technology and tools and so they just cannot afford to use a CRM that they do not understand.

As an early warning sign check out if your preferred CRM comes with a long training guide, since the less training a CRM system requires, the more likely it is that the software will be easy to use and can be conveniently adopted by your teams.

3. Buy CRM that can be quickly implemented

Some businesses (mostly large enterprises) require a full-time staff member to implement, train, and manage the CRM software platform.
However, for startups and small organizations, this is neither realistic nor necessary with limited capabilities.

Therefore your organization’s best small business CRM software should not be complicated to set up and maintain.

Buy CRM that has an easy implementation process.

Moreover, it is never a great beginning to your team’s CRM experience, if it starts with a lengthy and drawn-out onboarding process.

Hence always buy a CRM with which your teams can get started right away.

4. Buy CRM that integrates with your existing software(s)

Think about all the business growth technology and tools that your teams already use along with the ones that you may also need in the days to come even before you buy your CRM.

It is most essential that you must check your best small business CRM software’s integrity with the tools that you use every day since if it does not, adopting a CRM for your business will only add to your team’s existing workload and that will naturally lead to further frustrations.

Moreover, when you use an all-in-one CRM that does bring in all the data from all your disparate silo software applications, the system helps your employee’s to find a bird’s eye 360-degree view of the information they need about their leads, prospects, and customers in a quick and easy manner.

Takeaway

Therefore to conclude for startups and small businesses, simplicity must be the key driving element behind your CRM software section process, since the less complicated the software is the more likely is it that your employees will understand the system and use it immediately.

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7 Metrics That You Must Cover In Your Monthly Sales Report To Impress Your Employee

As a manager in sales it is ultimately your responsibility to keep your sales team accountable to their or organizational and personal goals- but how? Well, we do agree with you when you say that tracking sales metrics for creating monthly sales report is extremely time-consuming. Hence as one of the award-winning vendors of Salesforce Alternative CRM solutions with thousands of easy to use CRM implementations across the global marketplace here are some of the key sales KPIs (Key Performance Indicators) you must focus on to create your team’s monthly sales report despite the overwhelming amount of data being thrown on your way. And which can be your secret weapon in developing high-performing sales teams predicting rapid business growth.

As a manager in sales it is ultimately your responsibility to keep your sales team accountable to their or organizational and personal goals- but how?
Well, we do agree with you when you say that tracking sales metrics for creating monthly sales report is extremely time-consuming.

Sales teams that are productive and have effective workflows are 81% more likely to use a CRM system consistently. Click To Tweet

Hence as one of the award-winning vendors of Salesforce Alternative CRM solutions with thousands of easy to use CRM implementations across the global marketplace here are some of the key sales KPIs (Key Performance Indicators) you must focus on to create your team’s monthly sales report despite the overwhelming amount of data being thrown on your way. And which can be your secret weapon in developing high-performing sales teams predicting rapid business growth.

# 1

Opportunity-to-Win Ratio

The opportunity-to-win ratio which is also known as the win rate is used for measuring the success of your sales team per opportunity over a predefined time window.

Now to calcite this KPI you need to compare the number of closed and won opportunities against all closed opportunities within the same time frame (both “closed won” and “closed lost”), which can provide you as a manager a high-level view of the overall success score of your sales team.

Managers in sales can even track this KPI in the monthly sales reports to identify strengths and weaknesses among individual reps and thereafter take corrective actions accordingly.

Here is how you can calculate this KPI using your sales CRM software:

Win Rate = the number of “closed won” opportunities divided by the number of “closed” opportunities (“closed won” + “closed lost”) in the same frame of time.

# 2

Conversion Rate

This KPI which is also known as the Close Rate is measured to calculate the effectiveness of your sales funnel.

Now we all know irrespective of whether we buy leads from the marketplace or use a free lead generation tool, the process of lead generation starts at the top of the funnel, and thereafter every lead works its way down the funnel which requires the deft expertise of the members of the sales team.

In other words, conversion rate provides both marketing and sales insights to the quality of leads arriving into the sales funnel through the marketing campaigns created by your marketing team.

Hence to measure your teams’ lead conversion rate, primarily you as a manager need to determine what is considered “being converted” in the eyes of your employees.

Now typically any lead is deemed to be converted once the lead becomes a paying customer.

Now the average conversion rate generally varies from one industry to another. Nevertheless, it is critical to track the conversion rate from either side which includes SQLs (Sales Qualified Leads) or MQLs (Marketing Qualified Leads).

Here is how you can calculate this KPI using your business CRM software:

Lead Conversion Rate = (The total number of New Customers divided by the total number of Leads) multiplied by 100.

# 3

Average Deal Size

This KPI is going to provide you with the initiation point to enlarge the size of your deals.

It is a tool that is going to aid you as a manager to keep track of inflowing revenues and act as a pivotal guideline for how many deals you require to close to reach (or even surpass) your quotas.

This KPI also helps the managers in sales to identify at-risk opportunities.

This is because, if you keep track of this KPI month-over-month as you create your monthly sales report, this metric can help you understand how or when you need to change your sales pipeline.

For example, if you increase the average deal size of your orders you might attract leads with a wider range of needs than what you required in the previous months.

# 4

Average Days to Close

This KPI is based on how long your sales reps take to close a deal right from the lead’s first point of contact to the conversion of the lead into a loyal customer.

In other words, this is a metric that can provide you insights as a manager as to how fast your sales reps are capable of moving prospects through their sales pipelines and turn them into revenue for your company.

Now different sales cycles are needed to close different deals. For example, a bigger opportunity might take a significantly longer time to close than one which will generate lesser revenue.

Here is how you can calculate this KPI using your all in one CRM software:

Average Days to Close = Add all days it took to close deals for the month and after that divide, the number by the number of deals closed that month.

# 5

Time Spent In Each Stage Of The Pipeline

Knowing about the number of deals that are there in each stage of your business growth tool’s sales pipeline will help to reveal how your prospects are moving through your pipeline and also where there are facing bottlenecks.

In other words, this metric provides deep insights into developing different sales techniques to push prospects from one stage to the next.

However, as a sales manager, you must ensure that the stages in your sales pipeline are based on what is actually happening in the sales arena, and not on how your sales reps feel, since you can always feel confident about a deal, but it never means that the prospect will obviously close.

# 6

Customer Churn Rate

This KPI in the easy to use CRM answers the question: How good are you at keeping your customers?

Therefore, if there is just one sales metric that you want to show to your employees in your monthly sales report and focus on every month – CCR would likely be the only one.

This is because knowing your brand’s churn rate means knowing why or how often your customer is leaving you for another in your marketplace.

Remember once your brand’s churn rate becomes too high, it means you surely need to make improvements in your sales tactics and find new business growth ideas, for the future success of your company.

# 7

Average Lead Response Time

According to research, it states that more than 50 percent of buyers choose the vendor or seller that responds first.

Therefore, learning this metric helps to understand the average time your sales reps take to reach out to a lead after they have been identified as a prospective contact for your company.

Now even though each company will have their own description of what a lead means to their business, but typically in general a lead refers to an individual or organization downloading a piece of content or fill out a request for a demo.

Here is how you can calculate this KPI using your marketing CRM software:

Average Lead Response Time = Sum of the number of minutes/hours/day to respond for all contacts divided by the number of contacts in your CRM database.

Conclusion

Now even though there are in reality endless sales metrics that you can use for filling up your monthly sales report.

These metrics and KPIs illustrated above will not only scale productivity but it will help to easily boost the performance of your sales team and so make you find respect among your employees as an ideal “Boss” – showing them the path for rapid and sure business growth.

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Why Should Realtors Use An Easy To Use Real Estate CRM For More Productivity And Growth

First off, adopting an easy to use real estate CRM software will make your business much productive. In fact, according to a study published by Software Advice in 2018, it states that 45 percent of buyers of business CRM software are either in consulting or insurance markets or real estate. Now, what do all these industries have in common? Well, they all need to centralize their contact management system. Actually, any realtor deals with a lot of business-related problems and issues, and so any business growth technology solution that will cut back on their stress and make their life more productive is a plus.

First off, adopting an easy to use real estate CRM software will make your business much productive.

In fact, according to a study published by Software Advice in 2018, it states that 45 percent of buyers of business CRM software are either in consulting or insurance markets or real estate.

Now, what do all these industries have in common?

Well, they all need to centralize their contact management system.

5.34 million existing homes were sold in 2019, according to data from the National Association of Realtors and 682,000 newly constructed homes were sold in 2019, according to the U.S. Census Bureau. Click To Tweet

Actually, any realtor deals with a lot of business-related problems and issues, and so any business growth technology solution that will cut back on their stress and make their life more productive is a plus.

Hence a CRM solution that is built just for the real estate business can easily help to eliminate some of the daily issues and challenges faced by the realtors which include:

  • Helping agents who have to manage a bulk of information (all at once)
  • Respond to customers, sellers, and landlords who want instant responses to their queries
  • Help agents who are mostly on-the-go and need a cloud-based software solution
  • Help agents who wish to keep in contact with former clients to boost relationships
  • Assist agents who need to quickly identify what is working and what is not without mulling over Excel spreadsheets

For example, a typical day of any realtor will be a whirlwind of customer meetings, catching up with other agents, conducting an inspection of properties and open houses, and scrambling to fulfill other duties like data entry in between it all.

Now one thing is for certain that real estate agents do not have the luxury of sending their working hours in front of their computer, and so keeping on top of paperwork is often a challenge that most realtors face every day.

Hence the advantages of using an easy to use real estate CRM can be a godsend for realtors who are always on-the-move.

In recent times most CRM solutions like Salesforce and all other Salesforce Alternative CRM platforms used by SMBs are cloud-based tools.
Therefore once you use a cloud based CRM software as a realtor you will be able to effectively take your office with you and have any relevant data on hand, quickly.

Additionally, once you work in real estate, you will understand the importance of building strong relationships as they can provide you a head start on a new property before it gets listed. Moreover, good relationships also help you calculate a fair price or gauge which properties are hot in the market.

However for all these, you as a builder or a real estate agent need the right information, and that too at the right time, at your fingertips, be that on potential clients, available properties, or neighborhoods, so that you can pass on this information to as many potential customers as possible.

Now, this where again an easy to use real estate CRM software comes into play one that is easily customizable for your specific needs.

No matter what size your real estate agency is, dealing with a barrage of inquiries and listings can be a real drag.

Hence segmenting contacts in your CRM database can save you time, and the right real estate CRM will provide you the tools to do so in your lead capture forms.

Now even though, controlling where a new lead lands in your real estate CRM solution’s sales funnel and what list they will belong to is completely up to you as you can choose whether you want to segment prospective leads by their timeline, their budget, or even their address and zip code.

However, segmenting contacts from the very moment a prospective lead enters your funnel can act as a game-changer for your real estate agency.

For example, let us assume that you have got a property for sale in downtown Chicago and you are wanting to send an invite for an open house. Once you adopt an all in one CRM for real estate in just a few clicks, you will have a list of prospects who are looking to buy in that zip code available to you.

In addition to this following up with prospective house buyers or tenants is key to any realtor’s business growth, but it also takes up a good chunk of a realtor’s day.

Now, not all leads are considered to be of equal value in the real estate marketplace.

But one thing you must as a realtor keep in mind is that every lead in your sales funnel needs to be nurtured, which implies following up with the leads consistently.

An easy to use real estate CRM will permit you to automate all your important follow-ups using templates that are pre-made and comes along with the software, enabling you to keep your own style and tone.

Hence once you schedule your follow-up emails using a CRM tool you are good to go, since your easy to use CRM will not only remind you it will even follow-up for you with your prospects just in time.

Finally, the time has come to close the deal.

As a real estate agent, you have kept the buyer interested and your seller is also happy with how the deal is progressing.

Therefore if you are using a CRM for real estate the right CRM will not only provide you with the ability to respond quickly to additional last-minute inquiries, but it will also help in arranging meetings with the buyer and the seller and track the results of those meetings.

It will make sure that as an agent you are on the right track to conduct a final walkthrough with the prospective buyer of the property before you hand over the keys after signing the contract.

Now in the realty marketplace, the sales do not complete until your customer has also signed the after-sales paperwork, and signing the appropriate paperwork is the most crucial phase of the deal.

Now even though as an agent or a realtor you understand the jargons within those contracts it is most unlikely that the buyer or seller of the property will also understand it and so you must make sure that you take your time to explain to them any portions of the deal or any terms they are unsure about.

Many CRM software solutions are there in the marketplace which can get seamlessly integrated with digital document signing applications like “DocuSign” whereby once all the papers are signed, your easy to use CRM will automatically move the deal to the end of your sales funnel.

Last but not the least, you can even set up an alert in your sales pipeline to remind you when it is the move-in day for the buyers of your properties so that no deal is ever forgotten and you can send the new property owners a move-in gift and also send the seller a gift for a successful sale.

Now even though this might be a small touch, but it can easily set your realty agency apart- so buy an easy to use real estate CRM that can help you to stand out from the crowd in this ever-competitive marketplace.

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The Key Benefits Of Using A Sales Tracker CRM Software For Rapid Business Growth

Customers are very important when we think of any business; nevertheless, most businesses do not have a proper plan and clear strategy to capitalize on existing and prospective customers. This is where comes the role of sales tracker CRM software which ensures you provide the best possible service, keeps automated business practices in place, ensure customers never face billing-related problem keeping both reminders and bills on time. Hence a complete five-star service is what Salesforce or any other Salesforce Alternative CRM brings for your business. The major benefits that your business can get from business growth technology like sales tracking CRM software include, as follows…

Customers are very important when we think of any business; nevertheless, most businesses do not have a proper plan and clear strategy to capitalize on existing and prospective customers.

This is where comes the role of sales tracking CRM software which ensures you provide the best possible service, keeps automated business practices in place, ensure customers never face billing-related problem keeping both reminders and bills on time.

Hence a complete five-star service is what Salesforce or any other Salesforce Alternative CRM brings for your business.

With 44% of businesses planning to increase IT budgets in 2021, up from 38% in 2020. This is not just to keep up with their competitors, but also as a result of improving sales. Click To Tweet

The major benefits that your business can get from business growth technology like sales tracking CRM software include:

1. Understand customers better with enhanced and increased knowledge

When you have more and better information about your customer you are better placed to take a decision on what service you can deliver delivered irrespective of whether it is selling an offering or communicating something to your customers.

2. Improve process to find a better return on investment

Once you buy a sales CRM and set up your business processes aided by an easy to use CRM the main improvement that you can see is more conversion of the leads, better interaction with customers leading to a more satisfied and happy customer base.

3. Better coordination between sales and marketing teams

The functions of the marketing team lead to better sales output. The major gap between sales and marketing teams has always been a lack of a dedicated channel of communication. Easy to use CRM is a business growth technology that bridges the gap and creates connections that result in a more cohesive operation between the employees in your company.

4. Create a world-class customer experience

As a vendor of award-winning small business CRM software, working with several businesses we have learned how to bring better customer experience and how it can change the ways most people do business in their company. In fact, a sales tracking CRM software builds standard processes that help not only the in-house employees in business but also networking partners and external agencies associated with the company.

5. Empower customer service team

It has been a worry of most customer service desk of not able to provide support because of the lack of a unified and answerable system operating for all departments within the company. CRM is a business growth technology that makes every department within the organization liable to deliver its job on time and builds a better and coordinated system to help customer service teams to provide world-class services to the consumers of their brand’s offerings.

6. Plan the ways marketing budget is spent and improving on the existing ways

Want to check how your email marketing working or how the sales team converting the prospective leads? Want to know whether leads are being followed up in time and with correct details? Buy CRM to end all your worries and get them solved overnight. Additionally when SFA (Sales Force Automation) is integrated with easy to use CRM it helps in creating a better-planned marketing campaign and thereby aid in improved business functionalities.

7. Help in accurate decision making

Easy to use CRM empowers you to take correct decisions based on many facts and data stored in the CRM database. With the power of data, this business growth technology helps you to know the working styles of the employees and whether their service gets delivered in time, which helps the management to take on time, better and accurate decisions for consistent revenue growth.

8. Find better and new prospects with the use of modern technology

These days easy to use CRM can be integrated with social media which helps you to stay connected with your prospects and customers. Social media listening enables CRM platforms not only to ushers a more cohesive work culture in the organization but it also increases point to point delivery of the work faster bringing more liability on each head. This is how better and improved prospect finding starts and continues for sales growth.

9. Build long term relationships

CRM brings many important things on Sales Force Automation which your customers need like an immediate and timely response of their queries, easy availability of information, and automation of business process helping them stay with you for more by keeping them happy and satisfied over time.

Takeaway

Therefore with the clear intent to keep customers happy and to keep all other related processes well placed and automated buy a sales tracking CRM to keep your entire organizations focus on not only keeping customers satisfied but also reduce churn leading to increased business growth.

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Killer Strategies On Email Customer Engagement Policies That Can Fuel Business Growth

Email marketing is most probably the most popular customer engagement strategy and the most widely used terminology of today’s digital marketing world. Thanks to the rapid swell in internet usage across the globe, this term has become nowadays a familiar word even for ordinary people living around us. In fact, email marketing is the hottest and the most potent trend in the digital marketing field which can make or break any brand’s presence in the marketplace. This is because email marketing when done with the help of an easy to use CRM software, is not only budget-friendly, but it is an effective digital marketing practice, which has undoubtedly become any digital marketer’s weapon of choice to make their brands stand out in the crowd.

Email marketing is most probably the most popular customer engagement strategy and the most widely used terminology of today’s digital marketing world.
Thanks to the rapid swell in internet usage across the globe, this term has become nowadays a familiar word even for ordinary people living around us.
In fact, email marketing is the hottest and the most potent trend in the digital marketing field which can make or break any brand’s presence in the marketplace.

Nearly 60% of organizations increased IT spending in 2020. And it remains the same in 2021. Click To Tweet

This is because email marketing when done with the help of an easy to use CRM software, is not only budget-friendly, but it is an effective digital marketing practice, which has undoubtedly become any digital marketer’s weapon of choice to make their brands stand out in the crowd.

What about- Assurance of Success

For boosting customer engagement of any brand, email marketing as a strategy holds immense importance in a sender’s or user’s life. Nevertheless, this process is not entirely faultless nor reliable. This is because the senders of these emails may need to face some unpleasant experiences at times since recipients of the emails can tend to unsubscribe to the list or change their registered email id or even the email that you send can inadvertently land into the recipient’s spam-box.

Hence, since these paramount challenges can often remain there, as an email marketer, you are required to come up with a spotless email marketing strategy to overcome these trivial yet of consequence hurdles and find success over time.

Build your Email List

Any weathered email marketer well understands why building a potential database of their customers with the help of a business CRM is a critical urgent cry.

Now, if you as an email marketer have a long list of subscribers who are all enthusiastic to know more about your brand and your offerings, it can be a boon for the marketer, as the mindset of the recipients is the ultimate factor for deciding the success in sending the emails to your customer base.

Hence, in other words, the efforts of an email marketing strategy for boosting customer engagement can go in vain overnight, if the recipients of the email are reluctant to open and view through the emails shared by your company.

In fact, a fall in open rate while doing email marketing can not only affect your CTR (Click through Rate) but it will also increase Bounce Rate whereby your overall customer engagement strategy may come to a standstill.

Now to grow your email list, you can use lead magnets and opt-in forms, which are the two most essential elements that work hand-in-hand to help grow and sustain your subscribers list substantially over time.

Time of using Email Marketing

Even though to most in common, email marketing might sound simple, however in reality only the digital marketer understands how hard it can be if the sense of creating perfect timing is found to be missing from their email marketing plans.

This is because as one of the most popular vendors of small business CRM software, we know that a sender of the email must have a clear understanding of when to start sending emails to increase customer engagement activities.

Therefore, here are a few important practices which any email marketer must adhere to while sending their emails which are mentioned below:

  • As personalized mailer contents tend to find more views and thereby customer engagements, try to personalize the communications that you have with your prospects and customers.
  • Since the main motive behind pursuing an email marketing practice is to let people get aware of what kind of offerings that your brand provides to the consumers in the marketplace, hence try to deliver messages in such a manner that it will help to enhance brand awareness among your consumer base.
  • Take out time to invite your email subscribers to provide their personal information once they are receiving your emails, and so brainstorm and come up with unique ideas that can be beneficial to your subscribers, since you will only get your desired information from the consumers if they find your click-bait plans too tempting to resist.
  • Lead nurturing is another important factor for conducting a successful email marketing strategy that boosts customer engagement. Therefore see that your users remain happy with the type of content that you are sending to them (which must be useful and pertinent) that can solve their pain-points and issues.
    Hence, as email marketing can do wonders in relation to your content management strategy, email marketers can use this tool to share relevant assets, case studies and articles to provide a more realistic approach to his or her email marketing skills.

USEFUL EMAIL MARKETING STATISTICS THAT CAN SURPRISE EVERYONE:

  • More than 86 percent of marketing professionals prefer email as their primary mode of communication.
  • A well-researched email copy can fetch more than 47 percent higher CTR.
  • Emails that include emoji(s) fetch higher than 56 percent open rate than any normal emails.
  • More than 60 percent of marketers believe that email marketing when done with an all in one CRM software can bring in more ROI without investing an excess amount on other business growth technologies.

Conclusion

Do you know according to Google there are more than 3.8 billion active users across the globe who uses email to stay in touch with others?

Therefore, you see, it is too simple to understand why email marketing is one of the best digital marketing strategies nowadays that can really boost customer engagement without allocating more budgets.

It has been found in research that email generates 3,800 percent ROI in general, and for that, all that a marketer requires is access to an email marketing tool like a marketing CRM and the list of subscribers to make it a success any day.
Additionally, as this same research also states that emails are capable of fetching 40X more traffic in comparison to social media platforms like Twitter, Instagram, LinkedIn or Facebook, hence building a proper email marketing strategy can not only boost customer engagement but also increase the turnover of your organization rapidly.

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